--- schema_version: "1" id: cbeebf942958d41b158c7a87f50ffa4c6d35cac0913bd49595c2243210174db8 title: Inquiry collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/life_sciences_dev_guide/sforce_api_objects_inquiry.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_objects_inquiry.htm source_site: developer.salesforce.com content_type: documentation content_hash: 8ecb818d0eb95d81c13fc64aca5beef283336eff6572da4cd2359f83e511b002 description: Represents the details of an inquiry logged by a sales representative or other user. This object is available in API version 65.0 and later. --- # Inquiry Represents the details of an inquiry logged by a sales representative or other user. This object is available in API version 65.0 and later. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert() ## Fields ### AccountId - **Type**: reference - **Properties**: Filter, Group, Nillable, Sort - **Description**: The account associated with the inquiry. This field is a relationship field. - **Relationship Name**: Account - **Refers To**: Account ### CaseId - **Type**: reference - **Properties**: Create, Filter, Group, Sort - **Description**: The ID of the case associated with the inquiry. Inquiry is an extension of the case. This is a unique field. This field is a relationship field. - **Relationship Name**: Case - **Relationship Type**: Master-detail - **Refers To**: Case (the master object) ### Comment - **Type**: textarea - **Properties**: Create, Nillable, Update - **Description**: The special handling instructions for Inquiry. ### DisclaimerText - **Type**: textarea - **Properties**: Create, Nillable, Update - **Description**: The disclaimer that was presented to the user for the Inquiry. ### InquiryChannelType - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: Specifies the channel through which the inquiry was made. - **Possible values**: - Email - Fax - Call Center - Field Request - Web ### IsSignatureCopyRequested - **Type**: boolean - **Properties**: Create, Defaulted on create, Filter, Group, Sort, Update - **Description**: Indicates whether the signature copy is requested (true) or not (false). - **Default value**: false ### LastReferencedDate - **Type**: dateTime - **Properties**: Filter, Nillable, Sort - **Description**: The Timestamp for when the current user last viewed a record related to this record. ### LastViewedDate - **Type**: dateTime - **Properties**: Filter, Nillable, Sort - **Description**: The timestamp for when the current user last viewed this record. If this value is null, it’s possible that this record was referenced (LastReferencedDate) and not viewed. ### Name - **Type**: string - **Properties**: Autonumber, Defaulted on create, Filter, idLookup, Sort - **Description**: The name of the inquiry. ### Priority - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: The priority type of the inquiry. Possible values are: - Yes - No ### RecordTypeId - **Type**: reference - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The record type of the inquiry. This field is a relationship field. - **Relationship Name**: RecordType - **Refers To**: RecordType ### ReferenceRecordId - **Type**: reference - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The reference record ID of the inquiry. This field is a polymorphic relationship field. - **Relationship Name**: ReferenceRecord - **Refers To**: Visit ### ResponseContactPointRecId - **Type**: reference - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The contact method through which the account receives the information. This field is a polymorphic relationship field. - **Relationship Name**: ResponseContactPointRec - **Refers To**: ContactPointAddress, ContactPointEmail, ContactPointPhone ### SourceSystemIdentifier - **Type**: string - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The ID of the record in the external system. ### SourceSystemName - **Type**: string - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The name of the external system that generated the record. ### Status - **Type**: picklist - **Properties**: Defaulted on Create, Filter, Group, Nillable, Sort - **Description**: The status of the inquiry. - **Default value**: Draft - **Possible values**: - Assigned - Draft - Responded - Signed - Submitted ### SubmittedDateTime - **Type**: dateTime - **Properties**: Create, Filter, Nillable, Sort, Update - **Description**: The date and time when the inquiry was submitted. ### Territory2Id - **Type**: reference - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The territory or organizational region associated with the inquiry. This field is a relationship field. - **Relationship Name**: Territory2 - **Refers To**: Territory2 ### TerritoryName - **Type**: textarea - **Properties**: Create, Nillable, Update - **Description**: Stores the name of the related territory when the territory is deleted. This field is only used for reporting purposes. ### Type - **Type**: picklist - **Properties**: Create, Filter, Group, Restricted picklist, Sort, Update - **Description**: The type or category of the inquiry. - **Possible values**: - Efficacy - Safety - Others ## Associated Objects This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later. [InquiryChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_associated_objects_change_event.htm "A StandardObjectNameChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events.") Change events are available for the object. [InquiryFeed](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.") Feed tracking is available for the object. [InquiryHistory](https://developer.salesforce.com/docs/atlas.en-us.life_sciences_dev_guide.meta/life_sciences_dev_guide/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.") History is available for tracked fields of the object.