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ServiceInformationResponse

Represents a response to a service information request. This object is available in API version 63.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

AdditionalNote

  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: Additional information related to the response.

FocusType

  • Type: multipicklist
  • Properties: Create, Filter, Nillable, Restricted picklist, Update
  • Description: Specifies the types of data the response focuses on.
  • Possible values:
    • MedicationRequest
    • ServiceRequest

Identifier

  • Type: string
  • Properties: Create, Filter, Group, idLookup, Nillable, Sort, Update
  • Description: The unique identifier of the response.

LastReferencedDate

  • Type: dateTime
  • Properties: Filter, Nillable, Sort
  • Description: The date when the record was last referenced.

LastViewedDate

  • Type: dateTime
  • Properties: Filter, Nillable, Sort
  • Description: The date when the record was last viewed.

Name

  • Type: string
  • Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
  • Description: The name of the record.

ReferenceSourceCategoryCodeId

  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The code of the category that the reference source belongs to.

    This field is a polymorphic relationship field.

  • Relationship Name: ReferenceSourceCategoryCode
  • Refers To: CodeSet

ReferenceSourceIconUrl

  • Type: url
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: The URL to the icon representing the source of information of the response. The icon should be a 100x100 pixel PNG image without any transparent region.

ReferenceSourceName

  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The name of the source of information for the response.

ReferenceSourceUrl

  • Type: url
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: The URL to the source of information for the response.

ResponseEngagementStatus

  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Specifies the engagement status of the response.

ResponseSubtype

  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Description: Specifies the subtype of service information response. For example, coverage info, cost, network, etc.

ResponseType

  • Type: picklist
  • Properties: Create, Filter, Group, Restricted picklist, Sort, Update
  • Description: Specifies the type of service information response. For example, card or system action.
  • Possible values:
    • Card
    • SystemAction—System Action

ServiceInformationRequestId

  • Type: reference
  • Properties: Create, Filter, Group, Sort
  • Description: The service information request for which the response is sent.

    This field is a relationship field.

  • Relationship Name: ServiceInformationRequest
  • Relationship Type: Master-detail
  • Refers To: ServiceInformationRequest (the master object)

SuggestionSelectionType

  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Specifies the type of selection to be made for the suggestions in the response.

Summary

  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The summary of the response.

UrgencyIndicator

  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Description: Indicates how urgent the content of the response is.
  • Possible values:
    • info
    • warning

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

ServiceInformationResponseChangeEvent
Change events are available for the object.
ServiceInformationResponseFeed
Feed tracking is available for the object.
ServiceInformationResponseHistory
History is available for tracked fields of the object.