---
schema_version: "1"
id: 8cda5d731ace89548391e0b83cf74b395f4afadf8e34aa35b234df7e2a79a052
title: ServiceInformationResponse
collection: legacydeveloper
version: current
locale: en-us
portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/health_cloud_object_reference/sforce_api_objects_serviceinformationresponse.md
canonical_url: https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_objects_serviceinformationresponse.htm
source_site: developer.salesforce.com
content_type: documentation
content_hash: e35744f6449bf28262be6ce14acb39e08ab7d7419e32cf4a5e8cb564b354dfc9
description: Represents a response to a service information request. This object is available in API version 63.0 and later.
---
# ServiceInformationResponse

Represents a response to a service information request. This object is available in API version 63.0 and later.

## Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

## Fields

### AdditionalNote

- **Type**: textarea
- **Properties**: Create, Nillable, Update
- **Description**: Additional information related to the response.

### FocusType

- **Type**: multipicklist
- **Properties**: Create, Filter, Nillable, Restricted picklist, Update
- **Description**: Specifies the types of data the response focuses on.
- **Possible values**:
    - MedicationRequest
    - ServiceRequest

### Identifier

- **Type**: string
- **Properties**: Create, Filter, Group, idLookup, Nillable, Sort, Update
- **Description**: The unique identifier of the response.

### LastReferencedDate

- **Type**: dateTime
- **Properties**: Filter, Nillable, Sort
- **Description**: The date when the record was last referenced.

### LastViewedDate

- **Type**: dateTime
- **Properties**: Filter, Nillable, Sort
- **Description**: The date when the record was last viewed.

### Name

- **Type**: string
- **Properties**: Autonumber, Defaulted on create, Filter, idLookup, Sort
- **Description**: The name of the record.

### ReferenceSourceCategoryCodeId

- **Type**: reference
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: The code of the category that the reference source belongs to.
    
    This field is a polymorphic relationship field.
- **Relationship Name**: ReferenceSourceCategoryCode
- **Refers To**: CodeSet

### ReferenceSourceIconUrl

- **Type**: url
- **Properties**: Create, Filter, Nillable, Sort, Update
- **Description**: The URL to the icon representing the source of information of the response. The icon should be a 100x100 pixel PNG image without any transparent region.

### ReferenceSourceName

- **Type**: string
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: The name of the source of information for the response.

### ReferenceSourceUrl

- **Type**: url
- **Properties**: Create, Filter, Nillable, Sort, Update
- **Description**: The URL to the source of information for the response.

### ResponseEngagementStatus

- **Type**: picklist
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Specifies the engagement status of the response.

### ResponseSubtype

- **Type**: picklist
- **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- **Description**: Specifies the subtype of service information response. For example, coverage info, cost, network, etc.

### ResponseType

- **Type**: picklist
- **Properties**: Create, Filter, Group, Restricted picklist, Sort, Update
- **Description**: Specifies the type of service information response. For example, card or system action.
- **Possible values**:
    - Card
    - SystemAction—System Action

### ServiceInformationRequestId

- **Type**: reference
- **Properties**: Create, Filter, Group, Sort
- **Description**: The service information request for which the response is sent.
    
    This field is a relationship field.
- **Relationship Name**: ServiceInformationRequest
- **Relationship Type**: Master-detail
- **Refers To**: ServiceInformationRequest (the master object)

### SuggestionSelectionType

- **Type**: picklist
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: Specifies the type of selection to be made for the suggestions in the response.

### Summary

- **Type**: string
- **Properties**: Create, Filter, Group, Nillable, Sort, Update
- **Description**: The summary of the response.

### UrgencyIndicator

- **Type**: picklist
- **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- **Description**: Indicates how urgent the content of the response is.
- **Possible values**:
    - info
    - warning

## Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

[ServiceInformationResponseChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_change_event.htm "A StandardObjectNameChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events.")

Change events are available for the object.

[ServiceInformationResponseFeed](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.")

Feed tracking is available for the object.

[ServiceInformationResponseHistory](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.")

History is available for tracked fields of the object.