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ServiceInformationRequest

Represents information about a service information request, such as the date and time when the request was submitted and the type of service requested. This object is available in API version 63.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

AccessTokenUsageStatus

  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Description: Indicates the usage status of the access token that was sent with the request.

ApplicationUrl

  • Type: url
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: The URL of the application used by the requester.

CaseId

  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The case associated with the service information request.

    This field is a relationship field.

  • Relationship Name: Case
  • Refers To: Case

ClientSourceSysIdentifier

  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: An identifier of the client's source system that sent the request.

ContextType

  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Description: Specifies the context from which the service information request was launched.

DocRequiredReasonType

  • Type: multipicklist
  • Properties: Create, Filter, Nillable, Restricted picklist, Update
  • Description: Indicates the reason why the documentation is required. For example, it may be required to be submitted with a prior-auhtorization or claim.

LastReferencedDate

  • Type: dateTime
  • Properties: Filter, Nillable, Sort
  • Description: The date when the record was last referenced.

LastViewedDate

  • Type: dateTime
  • Properties: Filter, Nillable, Sort
  • Description: The date when the record was last viewed.

Name

  • Type: string
  • Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
  • Description: The name of the record.

OwnerId

  • Type: reference
  • Properties: Create, Defaulted on create, Filter, Group, Sort, Update
  • Description: The user who owns the record.

    This field is a polymorphic relationship field.

  • Relationship Name: Owner
  • Refers To: Group, User

RecipientOrgIdentifierId

  • Type: reference
  • Properties: Create, Filter, Group, Sort, Update
  • Description: The unique identifier of the organization to whom the request was sent.

    This field is a polymorphic relationship field.

  • Relationship Name: RecipientOrgIdentifier
  • Refers To: Identifier

RequestDateTime

  • Type: dateTime
  • Properties: Create, Filter, Sort, Update
  • Description: The date and time when the request was recieved.

RequestPayload

  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: The input payload sent as part of the request.

RequesterExternalIdentifier

  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: The identifier of the user who sent the request, as recorded in an external system.

    This field is available in API version 64.0 and later.

RequesterOrgExtlIdentifier

  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: The identifier of the organization that sent the request, as recorded in an external system.

    This field is available in API version 64.0 and later.

RequesterOrgStdIdentifierId

  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The unique standard identifier of the organization that sent the request.

    This field is a polymorphic relationship field.

  • Relationship Name: RequesterOrgStdIdentifier
  • Refers To: Identifier

RequesterStandardIdentifierId

  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The unique standard identifier of the user who sent the request.

    This field is a polymorphic relationship field.

  • Relationship Name: RequesterStandardIdentifier
  • Refers To: Identifier

ResponseCode

  • Type: int
  • Properties: Create, Filter, Group, Sort, Update
  • Description: The status code returned in response to the request.

ResponseDateTime

  • Type: dateTime
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: The date and time when the response to the request was sent.

ServiceType

  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Description: Specifies the type of service that was requested.
  • Possible values:
    • order-echo
    • order-sign

SourceType

  • Type: picklist
  • Properties: Create, Filter, Group, Restricted picklist, Sort, Update
  • Description: Specifies the type of system that captured the request.
  • Possible values:
    • payer-sourced
    • provider-sourced

SvcRqstInvocationIdentifier

  • Type: string
  • Properties: Create, Filter, Group, idLookup, Nillable, Sort, Update
  • Description: The unique identifier of the service request invocation.

UsageType

  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Description: Specifies the usage type of the service information request. For example, Coverage Requirement Discovery (CRD) or Documentation Templates and Rules (DTR).
  • Possible values:
    • CRD
    • DTR
    • Other

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

ServiceInformationRequestChangeEvent
Change events are available for the object.
ServiceInformationRequestFeed
Feed tracking is available for the object.
ServiceInformationRequestHistory
History is available for tracked fields of the object.
ServiceInformationRequestOwnerSharingRule
Sharing rules are available for the object.
ServiceInformationRequestShare
Sharing is available for the object.