--- schema_version: "1" id: f14568892cb04db5b55c4514b61c19311ba5dc173b304b5bfb32ffeb0cb69d23 title: ServiceInformationRequest collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/health_cloud_object_reference/sforce_api_objects_serviceinformationrequest.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_objects_serviceinformationrequest.htm source_site: developer.salesforce.com content_type: documentation content_hash: 2e641b922e370653a0283b140f9eb28b3aba8cf028312990c6cef5286bb476e2 description: Represents information about a service information request, such as the date and time when the request was submitted and the type of service requested. This object is available in API version 63.0 and later. --- # ServiceInformationRequest Represents information about a service information request, such as the date and time when the request was submitted and the type of service requested. This object is available in API version 63.0 and later. ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Fields ### AccessTokenUsageStatus - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: Indicates the usage status of the access token that was sent with the request. ### ApplicationUrl - **Type**: url - **Properties**: Create, Filter, Nillable, Sort, Update - **Description**: The URL of the application used by the requester. ### CaseId - **Type**: reference - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The case associated with the service information request. This field is a relationship field. - **Relationship Name**: Case - **Refers To**: Case ### ClientSourceSysIdentifier - **Type**: string - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: An identifier of the client's source system that sent the request. ### ContextType - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: Specifies the context from which the service information request was launched. ### DocRequiredReasonType - **Type**: multipicklist - **Properties**: Create, Filter, Nillable, Restricted picklist, Update - **Description**: Indicates the reason why the documentation is required. For example, it may be required to be submitted with a prior-auhtorization or claim. ### LastReferencedDate - **Type**: dateTime - **Properties**: Filter, Nillable, Sort - **Description**: The date when the record was last referenced. ### LastViewedDate - **Type**: dateTime - **Properties**: Filter, Nillable, Sort - **Description**: The date when the record was last viewed. ### Name - **Type**: string - **Properties**: Autonumber, Defaulted on create, Filter, idLookup, Sort - **Description**: The name of the record. ### OwnerId - **Type**: reference - **Properties**: Create, Defaulted on create, Filter, Group, Sort, Update - **Description**: The user who owns the record. This field is a polymorphic relationship field. - **Relationship Name**: Owner - **Refers To**: Group, User ### RecipientOrgIdentifierId - **Type**: reference - **Properties**: Create, Filter, Group, Sort, Update - **Description**: The unique identifier of the organization to whom the request was sent. This field is a polymorphic relationship field. - **Relationship Name**: RecipientOrgIdentifier - **Refers To**: Identifier ### RequestDateTime - **Type**: dateTime - **Properties**: Create, Filter, Sort, Update - **Description**: The date and time when the request was recieved. ### RequestPayload - **Type**: textarea - **Properties**: Create, Nillable, Update - **Description**: The input payload sent as part of the request. ### RequesterExternalIdentifier - **Type**: textarea - **Properties**: Create, Nillable, Update - **Description**: The identifier of the user who sent the request, as recorded in an external system. This field is available in API version 64.0 and later. ### RequesterOrgExtlIdentifier - **Type**: textarea - **Properties**: Create, Nillable, Update - **Description**: The identifier of the organization that sent the request, as recorded in an external system. This field is available in API version 64.0 and later. ### RequesterOrgStdIdentifierId - **Type**: reference - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The unique standard identifier of the organization that sent the request. This field is a polymorphic relationship field. - **Relationship Name**: RequesterOrgStdIdentifier - **Refers To**: Identifier ### RequesterStandardIdentifierId - **Type**: reference - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The unique standard identifier of the user who sent the request. This field is a polymorphic relationship field. - **Relationship Name**: RequesterStandardIdentifier - **Refers To**: Identifier ### ResponseCode - **Type**: int - **Properties**: Create, Filter, Group, Sort, Update - **Description**: The status code returned in response to the request. ### ResponseDateTime - **Type**: dateTime - **Properties**: Create, Filter, Nillable, Sort, Update - **Description**: The date and time when the response to the request was sent. ### ServiceType - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: Specifies the type of service that was requested. - **Possible values**: - order-echo - order-sign ### SourceType - **Type**: picklist - **Properties**: Create, Filter, Group, Restricted picklist, Sort, Update - **Description**: Specifies the type of system that captured the request. - **Possible values**: - payer-sourced - provider-sourced ### SvcRqstInvocationIdentifier - **Type**: string - **Properties**: Create, Filter, Group, idLookup, Nillable, Sort, Update - **Description**: The unique identifier of the service request invocation. ### UsageType - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update - **Description**: Specifies the usage type of the service information request. For example, Coverage Requirement Discovery (CRD) or Documentation Templates and Rules (DTR). - **Possible values**: - CRD - DTR - Other ## Associated Objects This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later. [ServiceInformationRequestChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_change_event.htm "A StandardObjectNameChangeEvent object is available for each object that supports Change Data Capture. You can subscribe to a stream of change events using Change Data Capture to receive data tied to record changes in Salesforce. Changes include record creation, updates to an existing record, deletion of a record, and undeletion of a record. A change event isn’t a Salesforce object—it doesn’t support CRUD operations or queries. It’s included in the object reference so you can discover which Salesforce objects support change events.") Change events are available for the object. [ServiceInformationRequestFeed](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_feed.htm "StandardObjectNameFeed is the model for all feed objects associated with standard objects. These objects represent the posts and feed-tracked changes of a standard object.") Feed tracking is available for the object. [ServiceInformationRequestHistory](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_history.htm "StandardObjectNameHistory is the model for all history objects associated with standard objects. These objects represent the history of changes to the values in the fields of a standard object.") History is available for tracked fields of the object. [ServiceInformationRequestOwnerSharingRule](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_ownersharingrule.htm "StandardObjectNameOwnerSharingRule is the model for all owner sharing rule objects associated with standard objects. These objects represent a rule for sharing a standard object with users other than the owner.") Sharing rules are available for the object. [ServiceInformationRequestShare](https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_associated_objects_share.htm "StandardObjectNameShare is the model for all share objects associated with standard objects. These objects represent a sharing entry on the standard object.") Sharing is available for the object.