Supported Calls
create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()
Special Access Rules
Fields
EndDateTime
- Type: dateTime
- Properties: Create, Filter, Nillable, Sort, Update
- Description: The date and time when the engagement with the attendee ends.
EngagementId
- Type: reference
- Properties: Create, Filter, Group, Sort, Update
-
Description: Required. The engagement interaction, messaging session, or voice
call that’s related to the attendee.
This field is a relationship field.
- Relationship Name: Engagement
- Relationship Type: Lookup
- Refers To: EngagementInteraction, MessagingSession, VoiceCall
ExternalAttendeeId
- Type: reference
- Properties: Create, Filter, Group, Nillable, Sort, Update
-
Description: The external user related to the engagement, such as the customer
or partner. To avoid an error, either this field or the InternalAttendeeId field must have
a value.
This field is a polymorphic relationship field. A polymorphic field is one where the related object might be one of several different types of objects. For example, the Who relationship field of a Task can be a Contact or a Lead.
- Relationship Name: ExternalAttendee
- Relationship Type: Lookup
- Refers To: Account, Contact, Lead
InternalAttendeeId
- Type: reference
- Properties: Create, Filter, Group, Nillable, Sort, Update
-
Description: The internal user related to the engagement, such as the call
center agent. To avoid an error, either this field or the
ExternalAttendeeId field must have a value.
This field is a relationship field.
- Relationship Name: InternalAttendee
- Relationship Type: Lookup
- Refers To: User
IsAuthenticated
- Type: boolean
- Properties: Create, Defaulted on Create, Filter, Group, Sort, Update
-
Description: Indicates whether the initiating attendee of the engagement
interaction was authenticated through interactive voice response
(IVR) or Web channel (true) or
not (false).
This field is available in API version 56.0 and later.
- Default value: false
IsVerified
- Type: boolean
- Properties: Create, Defaulted on Create, Filter, Group, Sort, Update
-
Description: Indicates whether the initiating attendee of the engagement
interaction was verified (true) or not (false).
This field is available in API version 56.0 and later.
- Default value: false
LastReferencedDate
- Type: dateTime
- Properties: Filter, Nillable, Sort
- Description: The timestamp when the current user last accessed this record, a record related to this record, or a list view.
LastViewedDate
- Type: dateTime
- Properties: Filter, Nillable, Sort
- Description: The timestamp when the current user last viewed this record or list view. If this value is null, the user might have only accessed this record or list view (LastReferencedDate) but not viewed it.
Name
- Type: string
- Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
- Description: The name of the Engagement Attendee record.
OwnerId
- Type: reference
- Properties: Create, Defaulted on create, Filter, Group, Sort, Update
-
Description: The Salesforce ID of the person who owns this engagement attendee
record.
This field is a relationship field.
- Relationship Name: Owner
- Relationship Type: Lookup
- Refers To: User
Role
- Type: picklist
- Properties: Create, Filter, Group, Nillable, Sort, Update
-
Description:
The role of an engagement attendee. This field is available in API version 56.0 and later.
-
Possible values:
- OnBehalf
- Self
StartDateTime
- Type: dateTime
- Properties: Create, Filter, Nillable, Sort, Update
- Description: Required. The date and time when the engagement with the attendee starts.
VerificationTime
- Type: dateTime
- Properties: Create, Filter, Nillable, Sort, Update
- Description: The time when the attendee was verified for the engagement interaction. This field is available in API version 56.0 and later.
Usage
This object is used in the Verify Customer Identity and the Verify Customer Identity Base Flow flow templates.