--- schema_version: "1" id: f757c6580917eff036f09df396f2f0c7859571399ff9b867fac02426ec61bd39 title: EngagementAttendee collection: legacydeveloper version: current locale: en-us portal_url: https://docs.salesforce.com/legacydeveloper/current/en-us/health_cloud_object_reference/sforce_api_objects_engagementattendee.md canonical_url: https://developer.salesforce.com/docs/atlas.en-us.health_cloud_object_reference.meta/health_cloud_object_reference/sforce_api_objects_engagementattendee.htm source_site: developer.salesforce.com content_type: documentation content_hash: d20c310a273100c003a52d5ea2129442b4c49a983b1a8b15fc11ca431625f7a1 description: Represents information about an attendee of an engagement. For example, when a customer initiates an engagement interaction by calling a service representative to inquire about an insurance claim, this object stores information about the customer and the service representative. This object is available in API version 55.0 and later --- # EngagementAttendee Represents information about an attendee of an engagement. For example, when a customer initiates an engagement interaction by calling a service representative to inquire about an insurance claim, this object stores information about the customer and the service representative. This object is available in API version 55.0 and later ## Supported Calls create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert() ## Special Access Rules The Health Cloud permission set license is required to use this object. ## Fields ### EndDateTime - **Type**: dateTime - **Properties**: Create, Filter, Nillable, Sort, Update - **Description**: The date and time when the engagement with the attendee ends. ### EngagementId - **Type**: reference - **Properties**: Create, Filter, Group, Sort, Update - **Description**: Required. The engagement interaction, messaging session, or voice call that’s related to the attendee. This field is a relationship field. - **Relationship Name**: Engagement - **Relationship Type**: Lookup - **Refers To**: EngagementInteraction, MessagingSession, VoiceCall ### ExternalAttendeeId - **Type**: reference - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The external user related to the engagement, such as the customer or partner. To avoid an error, either this field or the InternalAttendeeId field must have a value. This field is a polymorphic relationship field. A polymorphic field is one where the related object might be one of several different types of objects. For example, the Who relationship field of a Task can be a Contact or a Lead. - **Relationship Name**: ExternalAttendee - **Relationship Type**: Lookup - **Refers To**: Account, Contact, Lead ### InternalAttendeeId - **Type**: reference - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The internal user related to the engagement, such as the call center agent. To avoid an error, either this field or the ExternalAttendeeId field must have a value. This field is a relationship field. - **Relationship Name**: InternalAttendee - **Relationship Type**: Lookup - **Refers To**: User ### IsAuthenticated - **Type**: boolean - **Properties**: Create, Defaulted on Create, Filter, Group, Sort, Update - **Description**: Indicates whether the initiating attendee of the engagement interaction was authenticated through interactive voice response (IVR) or Web channel (true) or not (false). This field is available in API version 56.0 and later. - **Default value**: false ### IsVerified - **Type**: boolean - **Properties**: Create, Defaulted on Create, Filter, Group, Sort, Update - **Description**: Indicates whether the initiating attendee of the engagement interaction was verified (true) or not (false). This field is available in API version 56.0 and later. - **Default value**: false ### LastReferencedDate - **Type**: dateTime - **Properties**: Filter, Nillable, Sort - **Description**: The timestamp when the current user last accessed this record, a record related to this record, or a list view. ### LastViewedDate - **Type**: dateTime - **Properties**: Filter, Nillable, Sort - **Description**: The timestamp when the current user last viewed this record or list view. If this value is null, the user might have only accessed this record or list view (LastReferencedDate) but not viewed it. ### Name - **Type**: string - **Properties**: Autonumber, Defaulted on create, Filter, idLookup, Sort - **Description**: The name of the Engagement Attendee record. ### OwnerId - **Type**: reference - **Properties**: Create, Defaulted on create, Filter, Group, Sort, Update - **Description**: The Salesforce ID of the person who owns this engagement attendee record. This field is a relationship field. - **Relationship Name**: Owner - **Relationship Type**: Lookup - **Refers To**: User ### Role - **Type**: picklist - **Properties**: Create, Filter, Group, Nillable, Sort, Update - **Description**: The role of an engagement attendee. This field is available in API version 56.0 and later. - **Possible values**: - OnBehalf - Self ### StartDateTime - **Type**: dateTime - **Properties**: Create, Filter, Nillable, Sort, Update - **Description**: Required. The date and time when the engagement with the attendee starts. ### VerificationTime - **Type**: dateTime - **Properties**: Create, Filter, Nillable, Sort, Update - **Description**: The time when the attendee was verified for the engagement interaction. This field is available in API version 56.0 and later. ## Usage This object is used in the Verify Customer Identity and the Verify Customer Identity Base Flow flow templates. ## Associated Objects This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later. [EngagementAttendeeChangeEvent](https://developer.salesforce.com/docs/atlas.en-us.264.0.industries_reference.meta/industries_reference/sforce_api_associated_objects_change_event.htm "HTML (New Window)") [EngagementAttendeeFeed](https://developer.salesforce.com/docs/atlas.en-us.264.0.industries_reference.meta/industries_reference/sforce_api_associated_objects_feed.htm "HTML (New Window)") [EngagementAttendeeHistory](https://developer.salesforce.com/docs/atlas.en-us.264.0.industries_reference.meta/industries_reference/sforce_api_associated_objects_history.htm "HTML (New Window)")