Get Transcript from Conversation Action

Gets the transcript for a specified conversation record such as voice call, messaging session, or chat transcript.

This action is available in API version 64.0 and later.

Special Access Rules

The Get Transcript from Conversation action is available in Home Health and Service Voice.

Supported REST HTTP Methods

URI: /services/data/vXX.X/actions/custom/getTranscriptForConversation

Where XX.X is the latest API version.

Formats: JSON, XML

HTTP Methods: GET

Authentication: Authorization: Bearer TOKEN

Where TOKEN is your OAuth access token.

Inputs

Input	Type	Description
conversationRecordId	String	Required The ID of the voice call, messaging session, or chat transcript to get the conversation transcript for.

Outputs

Output	Type	Description
conversationTranscript	String	The conversation transcript that’s associated with the specified voice call, messaging session, or chat transcript record.

Example

GET

This sample request is for the Get Transcript from Conversation action.

[
  {
    "inputParameters": {
      "conversationRecordId": "003XXXXXXXXXXXXXXX"
    }
  }
]

This sample response is for the Get Transcript from Conversation action.

{
  "isSuccess": true,
  "outputValues": {
    "conversationTranscript": "Agent: Hello, how can I help you? <br>Customer: I need help with my quotes. <br>"
  },
  "errors": []
}