DataRetrieval Namespace

The DataRetrieval namespace provides classes and methods to record details of customer-agent engagements, as well as transcripts of their conversations.

The following are the classes in the DataRetrieval namespace.

Engagement Class

Engagements Class

EngagementRecordDetails Class

EngagementRecordDetailsList Class

FieldDetailsRepresentation Class

ObjectDetailsRepresentation Class

RecordDetailsRepresentation Class

RecordTranscripts Class

RecordTranscriptsList Class

Transcript Class