lightning:omniChannelWorkloadChanged
Indicates that an agent’s workload has changed.
For Use In
Lightning Experience
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lightning:omniChannelWorkloadChanged is an application event that indicates an agent’s workload has changed. This event is supported in Lightning console apps only.
For more information, see Events for Omni-Channel in the Salesforce Console Developer Guide.
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Attributes
| Name | Description | Type | Default | Required |
|---|---|---|---|---|
configuredCapacity |
The configured primary capacity for the agent. | string |  |
|
configuredInterruptibleCapacity |
The configured interruptible capacity for the agent. | string | |
|
newInterruptibleWorkload |
The agent’s new interruptible workload after the change. | string | |
|
newWorkload |
The agent’s new primary workload after the change. | string | |
|
previousInterruptibleWorkload |
The agent’s interruptible workload before the change. | string | |
|
previousWorkload |
The agent’s primary workload before the change. | string | |
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