Omni Channel Work Assigned

lightning:omniChannelWorkAssigned

Indicates that a user is assigned a new work item.

For Use In

Lightning Experience

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lightning:omniChannelWorkAssigned is an application event that indicates a user is assigned a new work item. This event is supported in Lightning console apps only.

For more information, see Events for Omni-Channel in the Salesforce Console Developer Guide.

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Attributes

Name Description Type Default Required
workId The ID of a work assignment that’s routed to an agent. string Yes
workItemId The ID of the object that’s routed through Omni-Channel. string Yes

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