Service Request DMO

Object Properties

Object API Name: ssot__ServiceRequest__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

Relationships

• SubmitterId has a FOREIGNKEY relationship with the User DMO Id field.
• ServiceProcessDefinitionId has a FOREIGNKEY relationship with the Service Process Definition DMO Id field.
• OwnerId has a FOREIGNKEY relationship with the User DMO Id field.
• CreatedById has a FOREIGNKEY relationship with the User DMO Id field.
• AssignedUserId has a FOREIGNKEY relationship with the User DMO Id field.
• ParentServiceRequestId has a FOREIGNKEY relationship with the Service Request DMO Id field.
• OwnerId has a FOREIGNKEY relationship with the User Group DMO Id field.
• SubmitterId has a FOREIGNKEY relationship with the Account DMO Id field.
• AssignedGroupId has a FOREIGNKEY relationship with the User Group DMO Id field.
• LastModifiedById has a FOREIGNKEY relationship with the User DMO Id field.

Fields

• AssignedGroupId
• AssignedUserId
• cdp_sys_record_currency
• ClosedDateTime
• CreatedById
• CreatedDate
• DataSourceId
• DataSourceObjectId
• Description
• Id
• InternalOrganizationId
• IsClosed
• IsPaused
• KQ_AssignedGroupId
• KQ_AssignedUserId
• KQ_CreatedById
• KQ_Id
• KQ_LastModifiedById
• KQ_OwnerId
• KQ_ParentServiceRequestId
• KQ_ServiceProcessDefinitionId
• KQ_SubmitterId
• LastModifiedById
• LastModifiedDate
• MilestoneStatus
• Name
• OwnerId
• OwnerObject
• ParentServiceRequestId
• PriorityTxt
• ResolutionDateTime
• ResolutionSummaryTxt
• ServiceProcessDefinitionId
• ServiceRequestType
• SlaEndDateTime
• SlaPauseDateTime
• SlaStartDateTime
• Status
• StatusCode
• SubjectTxt
• SubmitterId
• SubmitterObject
• SystemModDateTime

AssignedGroupId

• Field API Name: ssot__AssignedGroupId__c
• Data Type: TEXT
• Description: The user group assigned to the service request.

AssignedUserId

• Field API Name: ssot__AssignedUserId__c
• Data Type: TEXT
• Description: The user assigned to the service request.

cdp_sys_record_currency

• Field API Name: ssot__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

ClosedDateTime

• Field API Name: ssot__ClosedDateTime__c
• Data Type: DATETIME
• Description: Date and Time when the service request was closed.

CreatedById

• Field API Name: ssot__CreatedById__c
• Data Type: TEXT
• Description: The user who created this record.

CreatedDate

• Field API Name: ssot__CreatedDate__c
• Data Type: DATETIME
• Description: The date and time when this record was created.

DataSourceId

• Field API Name: ssot__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

DataSourceObjectId

• Field API Name: ssot__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

Description

• Field API Name: ssot__Description__c
• Data Type: TEXT
• Description: A detailed description of the service request.

Id

• Field API Name: ssot__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this ServiceRequest record. Maximum size is 15 characters.

InternalOrganizationId

• Field API Name: ssot__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

IsClosed

• Field API Name: ssot__IsClosed__c
• Data Type: TEXT
• Description: Indiactes if the service request is closed or not.

IsPaused

• Field API Name: ssot__IsPaused__c
• Data Type: TEXT
• Description: Indicates if the SLA timer is paused or not.

KQ_AssignedGroupId

• Field API Name: KQ_AssignedGroupId__c
• Data Type: TEXT
• Description: Key Qualifier system field for AssignedGroupId

KQ_AssignedUserId

• Field API Name: KQ_AssignedUserId__c
• Data Type: TEXT
• Description: Key Qualifier system field for AssignedUserId

KQ_CreatedById

• Field API Name: KQ_CreatedById__c
• Data Type: TEXT
• Description: Key Qualifier system field for CreatedById

KQ_Id

• Field API Name: KQ_Id__c
• Data Type: TEXT
• Description: Key Qualifier system field for Id

KQ_LastModifiedById

• Field API Name: KQ_LastModifiedById__c
• Data Type: TEXT
• Description: Key Qualifier system field for LastModifiedById

KQ_OwnerId

• Field API Name: KQ_OwnerId__c
• Data Type: TEXT
• Description: Key Qualifier system field for OwnerId

KQ_ParentServiceRequestId

• Field API Name: KQ_ParentServiceRequestId__c
• Data Type: TEXT
• Description: Key Qualifier system field for ParentServiceRequestId

KQ_ServiceProcessDefinitionId

• Field API Name: KQ_ServiceProcessDefinitionId__c
• Data Type: TEXT
• Description: Key Qualifier system field for ServiceProcessDefinitionId

KQ_SubmitterId

• Field API Name: KQ_SubmitterId__c
• Data Type: TEXT
• Description: Key Qualifier system field for SubmitterId

LastModifiedById

• Field API Name: ssot__LastModifiedById__c
• Data Type: TEXT
• Description: The user who last modified this record.

LastModifiedDate

• Field API Name: ssot__LastModifiedDate__c
• Data Type: DATETIME
• Description: The date and time when this record was last modified.

MilestoneStatus

• Field API Name: ssot__MilestoneStatus__c
• Data Type: TEXT
• Description: Information about the milestone the service request reached.

Name

• Field API Name: ssot__Name__c
• Data Type: TEXT
• Description: Name for the service request.

OwnerId

• Field API Name: ssot__OwnerId__c
• Data Type: TEXT
• Description: The owner of the service request record.

OwnerObject

• Field API Name: ssot__OwnerObject__c
• Data Type: TEXT
• Description: Indicates the object type of the Owner field.

ParentServiceRequestId

• Field API Name: ssot__ParentServiceRequestId__c
• Data Type: TEXT
• Description: The parent request that this service request belongs to.

PriorityTxt

• Field API Name: ssot__PriorityTxt__c
• Data Type: TEXT
• Description: Priority of a service request.

ResolutionDateTime

• Field API Name: ssot__ResolutionDateTime__c
• Data Type: DATETIME
• Description: The date and time when the service request was resolved.

ResolutionSummaryTxt

• Field API Name: ssot__ResolutionSummaryTxt__c
• Data Type: TEXT
• Description: Resolution summary for the service request.

ServiceProcessDefinitionId

• Field API Name: ssot__ServiceProcessDefinitionId__c
• Data Type: TEXT
• Description: Reference to the associated service process definition.

ServiceRequestType

• Field API Name: ssot__ServiceRequestType__c
• Data Type: TEXT
• Description: Specifies the type of a service request.

SlaEndDateTime

• Field API Name: ssot__SlaEndDateTime__c
• Data Type: DATETIME
• Description: The date and time when the SLA timer ended.

SlaPauseDateTime

• Field API Name: ssot__SlaPauseDateTime__c
• Data Type: DATETIME
• Description: The date and time when the SLA timer was paused.

SlaStartDateTime

• Field API Name: ssot__SlaStartDateTime__c
• Data Type: DATETIME
• Description: The date and time when the SLA timer started.

Status

• Field API Name: ssot__Status__c
• Data Type: TEXT
• Description: Specifies the status of a service request.

StatusCode

• Field API Name: ssot__StatusCode__c
• Data Type: TEXT
• Description: The code that displays the status of the service request lifecycle.

SubjectTxt

• Field API Name: ssot__SubjectTxt__c
• Data Type: TEXT
• Description: A short description of the service request.

SubmitterId

• Field API Name: ssot__SubmitterId__c
• Data Type: TEXT
• Description: Reference to the user who submit the request.

SubmitterObject

• Field API Name: ssot__SubmitterObject__c
• Data Type: TEXT
• Description: Indicates the object type of the Submitter field.

SystemModDateTime

• Field API Name: ssot__SystemModDateTime__c
• Data Type: DATETIME
• Description: The date and time when this record was last modified by the system.