--- schema_version: "1" id: 844d511b561883cddc34c167adfc7120f752bb3dcf8a59c57961ea438afbd011 title: Service Request DMO collection: developer version: current locale: en-us portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/std_dmos/c360dm-si-servicerequestdmo-dmo.md canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-servicerequestdmo-dmo.html source_site: developer.salesforce.com content_type: documentation content_hash: c579aedcf4016d8891b03f2750f48622de6ad4a28b967e1e49f9a11478882978 products: - Data 360 DMO and Mapping Guide - Data 360 Developer Documentation --- # Service Request DMO ## Object Properties **Object API Name:** `ssot__ServiceRequest__dlm` **Category:** Unassigned **Availability:** Available in 254 and later versions **Primary Key Field:** Id ## Relationships - **SubmitterId** has a FOREIGNKEY relationship with the [User DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-userdmo-dmo.md) `Id` field. - **ServiceProcessDefinitionId** has a FOREIGNKEY relationship with the [Service Process Definition DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-serviceprocessdefinitiondmo-dmo.md) `Id` field. - **OwnerId** has a FOREIGNKEY relationship with the [User DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-userdmo-dmo.md) `Id` field. - **CreatedById** has a FOREIGNKEY relationship with the [User DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-userdmo-dmo.md) `Id` field. - **AssignedUserId** has a FOREIGNKEY relationship with the [User DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-userdmo-dmo.md) `Id` field. - **ParentServiceRequestId** has a FOREIGNKEY relationship with the [Service Request DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-servicerequestdmo-dmo.md) `Id` field. - **OwnerId** has a FOREIGNKEY relationship with the [User Group DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-usergroupdmo-dmo.md) `Id` field. - **SubmitterId** has a FOREIGNKEY relationship with the [Account DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-accountdmo-dmo.md) `Id` field. - **AssignedGroupId** has a FOREIGNKEY relationship with the [User Group DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-usergroupdmo-dmo.md) `Id` field. - **LastModifiedById** has a FOREIGNKEY relationship with the [User DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-userdmo-dmo.md) `Id` field. ## Fields - [AssignedGroupId](#assignedgroupid) - [AssignedUserId](#assigneduserid) - [cdp_sys_record_currency](#cdp_sys_record_currency) - [ClosedDateTime](#closeddatetime) - [CreatedById](#createdbyid) - [CreatedDate](#createddate) - [DataSourceId](#datasourceid) - [DataSourceObjectId](#datasourceobjectid) - [Description](#description) - [Id](#id) - [InternalOrganizationId](#internalorganizationid) - [IsClosed](#isclosed) - [IsPaused](#ispaused) - [KQ_AssignedGroupId](#kq_assignedgroupid) - [KQ_AssignedUserId](#kq_assigneduserid) - [KQ_CreatedById](#kq_createdbyid) - [KQ_Id](#kq_id) - [KQ_LastModifiedById](#kq_lastmodifiedbyid) - [KQ_OwnerId](#kq_ownerid) - [KQ_ParentServiceRequestId](#kq_parentservicerequestid) - [KQ_ServiceProcessDefinitionId](#kq_serviceprocessdefinitionid) - [KQ_SubmitterId](#kq_submitterid) - [LastModifiedById](#lastmodifiedbyid) - [LastModifiedDate](#lastmodifieddate) - [MilestoneStatus](#milestonestatus) - [Name](#name) - [OwnerId](#ownerid) - [OwnerObject](#ownerobject) - [ParentServiceRequestId](#parentservicerequestid) - [PriorityTxt](#prioritytxt) - [ResolutionDateTime](#resolutiondatetime) - [ResolutionSummaryTxt](#resolutionsummarytxt) - [ServiceProcessDefinitionId](#serviceprocessdefinitionid) - [ServiceRequestType](#servicerequesttype) - [SlaEndDateTime](#slaenddatetime) - [SlaPauseDateTime](#slapausedatetime) - [SlaStartDateTime](#slastartdatetime) - [Status](#status) - [StatusCode](#statuscode) - [SubjectTxt](#subjecttxt) - [SubmitterId](#submitterid) - [SubmitterObject](#submitterobject) - [SystemModDateTime](#systemmoddatetime) ### AssignedGroupId - **Field API Name:** `ssot__AssignedGroupId__c` - **Data Type:** TEXT - **Description:** The user group assigned to the service request. ### AssignedUserId - **Field API Name:** `ssot__AssignedUserId__c` - **Data Type:** TEXT - **Description:** The user assigned to the service request. ### cdp_sys_record_currency - **Field API Name:** `ssot__cdp_sys_record_currency__c` - **Data Type:** TEXT - **Description:** System-generated metadata field that stores a 3-letter ISO currency code. ### ClosedDateTime - **Field API Name:** `ssot__ClosedDateTime__c` - **Data Type:** DATETIME - **Description:** Date and Time when the service request was closed. ### CreatedById - **Field API Name:** `ssot__CreatedById__c` - **Data Type:** TEXT - **Description:** The user who created this record. ### CreatedDate - **Field API Name:** `ssot__CreatedDate__c` - **Data Type:** DATETIME - **Description:** The date and time when this record was created. ### DataSourceId - **Field API Name:** `ssot__DataSourceId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### DataSourceObjectId - **Field API Name:** `ssot__DataSourceObjectId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### Description - **Field API Name:** `ssot__Description__c` - **Data Type:** TEXT - **Description:** A detailed description of the service request. ### Id - **Field API Name:** `ssot__Id__c` - **Data Type:** TEXT - **Description:** Required. A unique, system-generated identifier for this ServiceRequest record. Maximum size is 15 characters. ### InternalOrganizationId - **Field API Name:** `ssot__InternalOrganizationId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### IsClosed - **Field API Name:** `ssot__IsClosed__c` - **Data Type:** TEXT - **Description:** Indiactes if the service request is closed or not. ### IsPaused - **Field API Name:** `ssot__IsPaused__c` - **Data Type:** TEXT - **Description:** Indicates if the SLA timer is paused or not. ### KQ_AssignedGroupId - **Field API Name:** `KQ_AssignedGroupId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for AssignedGroupId ### KQ_AssignedUserId - **Field API Name:** `KQ_AssignedUserId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for AssignedUserId ### KQ_CreatedById - **Field API Name:** `KQ_CreatedById__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for CreatedById ### KQ_Id - **Field API Name:** `KQ_Id__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for Id ### KQ_LastModifiedById - **Field API Name:** `KQ_LastModifiedById__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for LastModifiedById ### KQ_OwnerId - **Field API Name:** `KQ_OwnerId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for OwnerId ### KQ_ParentServiceRequestId - **Field API Name:** `KQ_ParentServiceRequestId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for ParentServiceRequestId ### KQ_ServiceProcessDefinitionId - **Field API Name:** `KQ_ServiceProcessDefinitionId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for ServiceProcessDefinitionId ### KQ_SubmitterId - **Field API Name:** `KQ_SubmitterId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for SubmitterId ### LastModifiedById - **Field API Name:** `ssot__LastModifiedById__c` - **Data Type:** TEXT - **Description:** The user who last modified this record. ### LastModifiedDate - **Field API Name:** `ssot__LastModifiedDate__c` - **Data Type:** DATETIME - **Description:** The date and time when this record was last modified. ### MilestoneStatus - **Field API Name:** `ssot__MilestoneStatus__c` - **Data Type:** TEXT - **Description:** Information about the milestone the service request reached. ### Name - **Field API Name:** `ssot__Name__c` - **Data Type:** TEXT - **Description:** Name for the service request. ### OwnerId - **Field API Name:** `ssot__OwnerId__c` - **Data Type:** TEXT - **Description:** The owner of the service request record. ### OwnerObject - **Field API Name:** `ssot__OwnerObject__c` - **Data Type:** TEXT - **Description:** Indicates the object type of the Owner field. ### ParentServiceRequestId - **Field API Name:** `ssot__ParentServiceRequestId__c` - **Data Type:** TEXT - **Description:** The parent request that this service request belongs to. ### PriorityTxt - **Field API Name:** `ssot__PriorityTxt__c` - **Data Type:** TEXT - **Description:** Priority of a service request. ### ResolutionDateTime - **Field API Name:** `ssot__ResolutionDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time when the service request was resolved. ### ResolutionSummaryTxt - **Field API Name:** `ssot__ResolutionSummaryTxt__c` - **Data Type:** TEXT - **Description:** Resolution summary for the service request. ### ServiceProcessDefinitionId - **Field API Name:** `ssot__ServiceProcessDefinitionId__c` - **Data Type:** TEXT - **Description:** Reference to the associated service process definition. ### ServiceRequestType - **Field API Name:** `ssot__ServiceRequestType__c` - **Data Type:** TEXT - **Description:** Specifies the type of a service request. ### SlaEndDateTime - **Field API Name:** `ssot__SlaEndDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time when the SLA timer ended. ### SlaPauseDateTime - **Field API Name:** `ssot__SlaPauseDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time when the SLA timer was paused. ### SlaStartDateTime - **Field API Name:** `ssot__SlaStartDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time when the SLA timer started. ### Status - **Field API Name:** `ssot__Status__c` - **Data Type:** TEXT - **Description:** Specifies the status of a service request. ### StatusCode - **Field API Name:** `ssot__StatusCode__c` - **Data Type:** TEXT - **Description:** The code that displays the status of the service request lifecycle. ### SubjectTxt - **Field API Name:** `ssot__SubjectTxt__c` - **Data Type:** TEXT - **Description:** A short description of the service request. ### SubmitterId - **Field API Name:** `ssot__SubmitterId__c` - **Data Type:** TEXT - **Description:** Reference to the user who submit the request. ### SubmitterObject - **Field API Name:** `ssot__SubmitterObject__c` - **Data Type:** TEXT - **Description:** Indicates the object type of the Submitter field. ### SystemModDateTime - **Field API Name:** `ssot__SystemModDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time when this record was last modified by the system.