Problem DMO

Object Properties

Object API Name: ssot__Problem__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

Relationships

• ResolvedById has a FOREIGNKEY relationship with the User DMO Id field.
• OwnerId has a FOREIGNKEY relationship with the User DMO Id field.
• OwnerId has a FOREIGNKEY relationship with the User Group DMO Id field.
• ParentProblemId has a FOREIGNKEY relationship with the Problem DMO Id field.

Fields

• AssignedGroupId
• AssignedUserId
• cdp_sys_record_currency
• CommentText
• CreatedById
• CreatedDate
• DataSourceId
• DataSourceObjectId
• Description
• EntitlementProcessEndDateTime
• EntitlementProcessStartDateTime
• Id
• InternalOrganizationId
• IsClosed
• IsPaused
• KQ_Id
• KQ_OwnerId
• KQ_ParentProblemId
• KQ_ResolvedById
• LastModifiedById
• LastModifiedDate
• MilestoneStatusText
• OperatingHoursId
• OwnerId
• OwnerObject
• ParentProblemId
• PauseStartDateTime
• PermanentSolutionDescription
• PriorityOverrideReasonText
• ProblemCategory
• ProblemImpact
• ProblemNumber
• ProblemPriority
• ProblemResolutionStatus
• ProblemStatus
• ProblemStatusCategory
• ProblemSubCateogory
• ProblemUrgency
• ReportedById
• ResolutionDateTime
• ResolutionSummaryText
• ResolvedById
• RootCauseSummaryText
• ServiceEntitlementId
• SubjectDescription
• SystemModstamp
• WorkaroundDescription

AssignedGroupId

• Field API Name: ssot__AssignedGroupId__c
• Data Type: TEXT
• Description: Reference to the primary group or queue to which the problem is assigned.

AssignedUserId

• Field API Name: ssot__AssignedUserId__c
• Data Type: TEXT
• Description: Reference to the primary user to whom the problem is assigned.

cdp_sys_record_currency

• Field API Name: ssot__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

CommentText

• Field API Name: ssot__CommentText__c
• Data Type: TEXT
• Description: The comments added to a problem by users across various statuses.

CreatedById

• Field API Name: ssot__CreatedById__c
• Data Type: TEXT
• Description: The user who created the record.

CreatedDate

• Field API Name: ssot__CreatedDate__c
• Data Type: DATETIME
• Description: The date and time when this record was created.

DataSourceId

• Field API Name: ssot__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

DataSourceObjectId

• Field API Name: ssot__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

Description

• Field API Name: ssot__Description__c
• Data Type: TEXT
• Description: A description of the problem. This field can store up to 32 KB of data, but only the first 255 characters appear in reports.

EntitlementProcessEndDateTime

• Field API Name: ssot__EntitlementProcessEndDateTime__c
• Data Type: DATETIME
• Description: The date and time when the entitlement process ends for a problem.

EntitlementProcessStartDateTime

• Field API Name: ssot__EntitlementProcessStartDateTime__c
• Data Type: DATETIME
• Description: The date and time when the entitlement process starts for a problem.

Id

• Field API Name: ssot__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this Problem record. Maximum size is 15 characters.

InternalOrganizationId

• Field API Name: ssot__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

IsClosed

• Field API Name: ssot__IsClosed__c
• Data Type: BOOLEAN
• Description: Specifies whether a problem is closed (true) or not (false).

IsPaused

• Field API Name: ssot__IsPaused__c
• Data Type: BOOLEAN
• Description: Specifies whether a problem is paused for further processing (true) or not (false).

KQ_Id

• Field API Name: KQ_Id__c
• Data Type: TEXT
• Description: Key Qualifier system field for Id

KQ_OwnerId

• Field API Name: KQ_OwnerId__c
• Data Type: TEXT
• Description: Key Qualifier system field for OwnerId

KQ_ParentProblemId

• Field API Name: KQ_ParentProblemId__c
• Data Type: TEXT
• Description: Key Qualifier system field for ParentProblemId

KQ_ResolvedById

• Field API Name: KQ_ResolvedById__c
• Data Type: TEXT
• Description: Key Qualifier system field for ResolvedById

LastModifiedById

• Field API Name: ssot__LastModifiedById__c
• Data Type: TEXT
• Description: The user who most recently changed the record.

LastModifiedDate

• Field API Name: ssot__LastModifiedDate__c
• Data Type: DATETIME
• Description: The date and time when a user last modified this record.

MilestoneStatusText

• Field API Name: ssot__MilestoneStatusText__c
• Data Type: TEXT
• Description: The milestone status related to the entitlement process for a problem.

OperatingHoursId

• Field API Name: ssot__OperatingHoursId__c
• Data Type: TEXT
• Description: Reference to the operating/business hours.

OwnerId

• Field API Name: ssot__OwnerId__c
• Data Type: TEXT
• Description: A polymorphic relationship field that represents the user or group assigned to resolve the problem.

OwnerObject

• Field API Name: ssot__OwnerObject__c
• Data Type: TEXT
• Description: Indicates the Owner object name. For example, User, UserGroup.

ParentProblemId

• Field API Name: ssot__ParentProblemId__c
• Data Type: TEXT
• Description: The ID of a problem above one or more related problems in a problem hierarchy.

PauseStartDateTime

• Field API Name: ssot__PauseStartDateTime__c
• Data Type: DATETIME
• Description: Date and Time when the problem was paused.

PermanentSolutionDescription

• Field API Name: ssot__PermanentSolutionDescription__c
• Data Type: TEXT
• Description: The permanent solution to a problem.

PriorityOverrideReasonText

• Field API Name: ssot__PriorityOverrideReasonText__c
• Data Type: TEXT
• Description: Alphanumeric string representing the priority override reason text.

ProblemCategory

• Field API Name: ssot__ProblemCategory__c
• Data Type: TEXT
• Description: The type of problem. Administrators set field values.

ProblemImpact

• Field API Name: ssot__ProblemImpact__c
• Data Type: TEXT
• Description: The problem's impact. Possible values are: - High - Low - Medium The default value is High.

ProblemNumber

• Field API Name: ssot__ProblemNumber__c
• Data Type: TEXT
• Description: The unique, system-generated problem number.

ProblemPriority

• Field API Name: ssot__ProblemPriority__c
• Data Type: TEXT
• Description: The impact and urgency of the problem. Possible values are: - Critical - High - Low - Moderate The default value is Critical.

ProblemResolutionStatus

• Field API Name: ssot__ProblemResolutionStatus__c
• Data Type: TEXT
• Description: The resolution status for an incident. For example, Duplicate, User Error, Known Error, No resolution provided, Resolved by reporter, Resolved post change, Change Request Created, Solution Provided, Workaround Provided, Other.

ProblemStatus

• Field API Name: ssot__ProblemStatus__c
• Data Type: TEXT
• Description: Any custom or granular stages customers wants to track. This will be a dependent picklist. Possible values are: - Closed - Fix in Progress - Known Error - New - Open - Pending Change - Resolved - Root Cause Analysis - Work In Progress The default value is New. Maximum size is 15 characters.

ProblemStatusCategory

• Field API Name: ssot__ProblemStatusCategory__c
• Data Type: TEXT
• Description: The status of the problem. Possible values are: - Closed - FixInProgress - KnownError - New - Open - PendingChange - Resolved - RootCauseAnalysis - WorkInProgress The default value is New.

ProblemSubCateogory

• Field API Name: ssot__ProblemSubCateogory__c
• Data Type: TEXT
• Description: Represents sub category of the problem such as Email server, file server, router, switch, harddisk, DHCP, DNS, VPN. One level deeper than Category. Administrators set field values.

ProblemUrgency

• Field API Name: ssot__ProblemUrgency__c
• Data Type: TEXT
• Description: A measure of how long a resolution can be delayed until an incident, problem, or change has a significant business impact. Possible values are: - High - Low - Medium The default value is High.

ReportedById

• Field API Name: ssot__ReportedById__c
• Data Type: TEXT
• Description: Reference to the user who reported the problem.

ResolutionDateTime

• Field API Name: ssot__ResolutionDateTime__c
• Data Type: DATETIME
• Description: The date and time (in UTC) when the problem was resolved.

ResolutionSummaryText

• Field API Name: ssot__ResolutionSummaryText__c
• Data Type: TEXT
• Description: A description of the steps needed to resolve the incident. Maximum size is 255 characters.

ResolvedById

• Field API Name: ssot__ResolvedById__c
• Data Type: TEXT
• Description: The ID of the user who resolved the problem.

RootCauseSummaryText

• Field API Name: ssot__RootCauseSummaryText__c
• Data Type: TEXT
• Description: A description of the problem resolution or root cause. This field can store up to 32 KB of data, but only the first 255 characters display in reports.

ServiceEntitlementId

• Field API Name: ssot__ServiceEntitlementId__c
• Data Type: TEXT
• Description: Reference to the service entitlement related to the problem.

SubjectDescription

• Field API Name: ssot__SubjectDescription__c
• Data Type: TEXT
• Description: A brief description of the problem.

SystemModstamp

• Field API Name: ssot__SystemModstamp__c
• Data Type: DATETIME
• Description: The date and time when this record was last modified by a user or by an automated process.

WorkaroundDescription

• Field API Name: ssot__WorkaroundDescription__c
• Data Type: TEXT
• Description: The workaround to a problem.