--- schema_version: "1" id: 06ad9f5106b7a210f9b46db51be69445e8512504bae6239b64603367800e7fe6 title: Problem DMO collection: developer version: current locale: en-us portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/std_dmos/c360dm-si-problemdmo-dmo.md canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-problemdmo-dmo.html source_site: developer.salesforce.com content_type: documentation content_hash: 333abdcb3322e2319673d4693db4971c9a11b8c02d4bbd16c7255b2d8f9484b0 products: - Data 360 DMO and Mapping Guide - Data 360 Developer Documentation --- # Problem DMO ## Object Properties **Object API Name:** `ssot__Problem__dlm` **Category:** Unassigned **Availability:** Available in 254 and later versions **Primary Key Field:** Id ## Relationships - **ResolvedById** has a FOREIGNKEY relationship with the [User DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-userdmo-dmo.md) `Id` field. - **OwnerId** has a FOREIGNKEY relationship with the [User DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-userdmo-dmo.md) `Id` field. - **OwnerId** has a FOREIGNKEY relationship with the [User Group DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-usergroupdmo-dmo.md) `Id` field. - **ParentProblemId** has a FOREIGNKEY relationship with the [Problem DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-problemdmo-dmo.md) `Id` field. ## Fields - [AssignedGroupId](#assignedgroupid) - [AssignedUserId](#assigneduserid) - [cdp_sys_record_currency](#cdp_sys_record_currency) - [CommentText](#commenttext) - [CreatedById](#createdbyid) - [CreatedDate](#createddate) - [DataSourceId](#datasourceid) - [DataSourceObjectId](#datasourceobjectid) - [Description](#description) - [EntitlementProcessEndDateTime](#entitlementprocessenddatetime) - [EntitlementProcessStartDateTime](#entitlementprocessstartdatetime) - [Id](#id) - [InternalOrganizationId](#internalorganizationid) - [IsClosed](#isclosed) - [IsPaused](#ispaused) - [KQ_Id](#kq_id) - [KQ_OwnerId](#kq_ownerid) - [KQ_ParentProblemId](#kq_parentproblemid) - [KQ_ResolvedById](#kq_resolvedbyid) - [LastModifiedById](#lastmodifiedbyid) - [LastModifiedDate](#lastmodifieddate) - [MilestoneStatusText](#milestonestatustext) - [OperatingHoursId](#operatinghoursid) - [OwnerId](#ownerid) - [OwnerObject](#ownerobject) - [ParentProblemId](#parentproblemid) - [PauseStartDateTime](#pausestartdatetime) - [PermanentSolutionDescription](#permanentsolutiondescription) - [PriorityOverrideReasonText](#priorityoverridereasontext) - [ProblemCategory](#problemcategory) - [ProblemImpact](#problemimpact) - [ProblemNumber](#problemnumber) - [ProblemPriority](#problempriority) - [ProblemResolutionStatus](#problemresolutionstatus) - [ProblemStatus](#problemstatus) - [ProblemStatusCategory](#problemstatuscategory) - [ProblemSubCateogory](#problemsubcateogory) - [ProblemUrgency](#problemurgency) - [ReportedById](#reportedbyid) - [ResolutionDateTime](#resolutiondatetime) - [ResolutionSummaryText](#resolutionsummarytext) - [ResolvedById](#resolvedbyid) - [RootCauseSummaryText](#rootcausesummarytext) - [ServiceEntitlementId](#serviceentitlementid) - [SubjectDescription](#subjectdescription) - [SystemModstamp](#systemmodstamp) - [WorkaroundDescription](#workarounddescription) ### AssignedGroupId - **Field API Name:** `ssot__AssignedGroupId__c` - **Data Type:** TEXT - **Description:** Reference to the primary group or queue to which the problem is assigned. ### AssignedUserId - **Field API Name:** `ssot__AssignedUserId__c` - **Data Type:** TEXT - **Description:** Reference to the primary user to whom the problem is assigned. ### cdp_sys_record_currency - **Field API Name:** `ssot__cdp_sys_record_currency__c` - **Data Type:** TEXT - **Description:** System-generated metadata field that stores a 3-letter ISO currency code. ### CommentText - **Field API Name:** `ssot__CommentText__c` - **Data Type:** TEXT - **Description:** The comments added to a problem by users across various statuses. ### CreatedById - **Field API Name:** `ssot__CreatedById__c` - **Data Type:** TEXT - **Description:** The user who created the record. ### CreatedDate - **Field API Name:** `ssot__CreatedDate__c` - **Data Type:** DATETIME - **Description:** The date and time when this record was created. ### DataSourceId - **Field API Name:** `ssot__DataSourceId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### DataSourceObjectId - **Field API Name:** `ssot__DataSourceObjectId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### Description - **Field API Name:** `ssot__Description__c` - **Data Type:** TEXT - **Description:** A description of the problem. This field can store up to 32 KB of data, but only the first 255 characters appear in reports. ### EntitlementProcessEndDateTime - **Field API Name:** `ssot__EntitlementProcessEndDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time when the entitlement process ends for a problem. ### EntitlementProcessStartDateTime - **Field API Name:** `ssot__EntitlementProcessStartDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time when the entitlement process starts for a problem. ### Id - **Field API Name:** `ssot__Id__c` - **Data Type:** TEXT - **Description:** Required. A unique, system-generated identifier for this Problem record. Maximum size is 15 characters. ### InternalOrganizationId - **Field API Name:** `ssot__InternalOrganizationId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### IsClosed - **Field API Name:** `ssot__IsClosed__c` - **Data Type:** BOOLEAN - **Description:** Specifies whether a problem is closed (true) or not (false). ### IsPaused - **Field API Name:** `ssot__IsPaused__c` - **Data Type:** BOOLEAN - **Description:** Specifies whether a problem is paused for further processing (true) or not (false). ### KQ_Id - **Field API Name:** `KQ_Id__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for Id ### KQ_OwnerId - **Field API Name:** `KQ_OwnerId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for OwnerId ### KQ_ParentProblemId - **Field API Name:** `KQ_ParentProblemId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for ParentProblemId ### KQ_ResolvedById - **Field API Name:** `KQ_ResolvedById__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for ResolvedById ### LastModifiedById - **Field API Name:** `ssot__LastModifiedById__c` - **Data Type:** TEXT - **Description:** The user who most recently changed the record. ### LastModifiedDate - **Field API Name:** `ssot__LastModifiedDate__c` - **Data Type:** DATETIME - **Description:** The date and time when a user last modified this record. ### MilestoneStatusText - **Field API Name:** `ssot__MilestoneStatusText__c` - **Data Type:** TEXT - **Description:** The milestone status related to the entitlement process for a problem. ### OperatingHoursId - **Field API Name:** `ssot__OperatingHoursId__c` - **Data Type:** TEXT - **Description:** Reference to the operating/business hours. ### OwnerId - **Field API Name:** `ssot__OwnerId__c` - **Data Type:** TEXT - **Description:** A polymorphic relationship field that represents the user or group assigned to resolve the problem. ### OwnerObject - **Field API Name:** `ssot__OwnerObject__c` - **Data Type:** TEXT - **Description:** Indicates the Owner object name. For example, User, UserGroup. ### ParentProblemId - **Field API Name:** `ssot__ParentProblemId__c` - **Data Type:** TEXT - **Description:** The ID of a problem above one or more related problems in a problem hierarchy. ### PauseStartDateTime - **Field API Name:** `ssot__PauseStartDateTime__c` - **Data Type:** DATETIME - **Description:** Date and Time when the problem was paused. ### PermanentSolutionDescription - **Field API Name:** `ssot__PermanentSolutionDescription__c` - **Data Type:** TEXT - **Description:** The permanent solution to a problem. ### PriorityOverrideReasonText - **Field API Name:** `ssot__PriorityOverrideReasonText__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the priority override reason text. ### ProblemCategory - **Field API Name:** `ssot__ProblemCategory__c` - **Data Type:** TEXT - **Description:** The type of problem. Administrators set field values. ### ProblemImpact - **Field API Name:** `ssot__ProblemImpact__c` - **Data Type:** TEXT - **Description:** The problem's impact. Possible values are: - High - Low - Medium The default value is High. ### ProblemNumber - **Field API Name:** `ssot__ProblemNumber__c` - **Data Type:** TEXT - **Description:** The unique, system-generated problem number. ### ProblemPriority - **Field API Name:** `ssot__ProblemPriority__c` - **Data Type:** TEXT - **Description:** The impact and urgency of the problem. Possible values are: - Critical - High - Low - Moderate The default value is Critical. ### ProblemResolutionStatus - **Field API Name:** `ssot__ProblemResolutionStatus__c` - **Data Type:** TEXT - **Description:** The resolution status for an incident. For example, Duplicate, User Error, Known Error, No resolution provided, Resolved by reporter, Resolved post change, Change Request Created, Solution Provided, Workaround Provided, Other. ### ProblemStatus - **Field API Name:** `ssot__ProblemStatus__c` - **Data Type:** TEXT - **Description:** Any custom or granular stages customers wants to track. This will be a dependent picklist. Possible values are: - Closed - Fix in Progress - Known Error - New - Open - Pending Change - Resolved - Root Cause Analysis - Work In Progress The default value is New. Maximum size is 15 characters. ### ProblemStatusCategory - **Field API Name:** `ssot__ProblemStatusCategory__c` - **Data Type:** TEXT - **Description:** The status of the problem. Possible values are: - Closed - FixInProgress - KnownError - New - Open - PendingChange - Resolved - RootCauseAnalysis - WorkInProgress The default value is New. ### ProblemSubCateogory - **Field API Name:** `ssot__ProblemSubCateogory__c` - **Data Type:** TEXT - **Description:** Represents sub category of the problem such as Email server, file server, router, switch, harddisk, DHCP, DNS, VPN. One level deeper than Category. Administrators set field values. ### ProblemUrgency - **Field API Name:** `ssot__ProblemUrgency__c` - **Data Type:** TEXT - **Description:** A measure of how long a resolution can be delayed until an incident, problem, or change has a significant business impact. Possible values are: - High - Low - Medium The default value is High. ### ReportedById - **Field API Name:** `ssot__ReportedById__c` - **Data Type:** TEXT - **Description:** Reference to the user who reported the problem. ### ResolutionDateTime - **Field API Name:** `ssot__ResolutionDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time (in UTC) when the problem was resolved. ### ResolutionSummaryText - **Field API Name:** `ssot__ResolutionSummaryText__c` - **Data Type:** TEXT - **Description:** A description of the steps needed to resolve the incident. Maximum size is 255 characters. ### ResolvedById - **Field API Name:** `ssot__ResolvedById__c` - **Data Type:** TEXT - **Description:** The ID of the user who resolved the problem. ### RootCauseSummaryText - **Field API Name:** `ssot__RootCauseSummaryText__c` - **Data Type:** TEXT - **Description:** A description of the problem resolution or root cause. This field can store up to 32 KB of data, but only the first 255 characters display in reports. ### ServiceEntitlementId - **Field API Name:** `ssot__ServiceEntitlementId__c` - **Data Type:** TEXT - **Description:** Reference to the service entitlement related to the problem. ### SubjectDescription - **Field API Name:** `ssot__SubjectDescription__c` - **Data Type:** TEXT - **Description:** A brief description of the problem. ### SystemModstamp - **Field API Name:** `ssot__SystemModstamp__c` - **Data Type:** DATETIME - **Description:** The date and time when this record was last modified by a user or by an automated process. ### WorkaroundDescription - **Field API Name:** `ssot__WorkaroundDescription__c` - **Data Type:** TEXT - **Description:** The workaround to a problem.