Knowledge Article Engagement DMO

Object Properties

Object API Name: ssot__KnowledgeArticleEngagement__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

Relationships

• PersonalizationContentId has a FOREIGNKEY relationship with the Personalization Log DMO Id field.
• UserId has a FOREIGNKEY relationship with the User DMO Id field.
• SourceReferenceId has a FOREIGNKEY relationship with the Case DMO Id field.
• LeadlId has a FOREIGNKEY relationship with the Lead DMO Id field.
• KnowledgeArticleVersionId has a FOREIGNKEY relationship with the Knowledge Article Version DMO Id field.
• IndividualId has a FOREIGNKEY relationship with the Individual DMO Id field.
• EngagementChannelId has a FOREIGNKEY relationship with the Engagement Channel DMO Id field.
• AccountContactId has a FOREIGNKEY relationship with the Account Contact DMO Id field.

Fields

• AccountContactId
• ArticleViewContextDescription
• BrowserModel
• BrowserName
• cdp_sys_record_currency
• ContactPointId
• CreatedDate
• DataSourceId
• DataSourceObjectId
• DeviceCountry
• DeviceIPAddress
• DeviceLatitude
• DeviceLocaleId
• DeviceLongitude
• DeviceModelName
• DevicePostalCode
• DeviceType
• EngagementActionReasonText
• EngagementChannelAction
• EngagementChannelId
• EngagementChannelType
• EngagementDateTm
• EngagementEventDirection
• ExternalRecordId
• ExternalSourceId
• FlowElementRunId
• GeographicRegion
• Id
• IndividualId
• InternalOrganizationId
• IPAddress
• IsTestSend
• KnowledgeArticleUserType
• KnowledgeArticleVersionId
• KQ_AccountContactId
• KQ_EngagementChannelId
• KQ_Id
• KQ_IndividualId
• KQ_KnowledgeArticleVersionId
• KQ_LeadlId
• KQ_PersonalizationContentId
• KQ_SourceReferenceId
• KQ_UserId
• LeadlId
• LinkName
• LinkURL
• Name
• OSModelName
• OSName
• OSVersionNumber
• PerslServiceProviderName
• PersonalizationContentId
• PersonalizationId
• PersonalizationRequestId
• RecipientIPAddress
• RecipientMessageId
• Referrer
• ResolvedURL
• SourceReferenceId
• SourceReferenceObject
• UsedForGrounding
• UserAgentText
• UserId
• WebCookieId
• WebSession
• Websiteid

AccountContactId

• Field API Name: ssot__AccountContactId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

ArticleViewContextDescription

• Field API Name: ssot__ArticleViewContextDescription__c
• Data Type: TEXT
• Description: The context in which the article was viewed.

BrowserModel

• Field API Name: ssot__BrowserModel__c
• Data Type: TEXT
• Description: Model or version of the browser used during the engagement.

BrowserName

• Field API Name: ssot__BrowserName__c
• Data Type: TEXT
• Description: Name of the browser used during the engagement.

cdp_sys_record_currency

• Field API Name: ssot__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

ContactPointId

• Field API Name: ssot__ContactPointId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

CreatedDate

• Field API Name: ssot__CreatedDate__c
• Data Type: DATETIME
• Description: The date and time when this record was created.

DataSourceId

• Field API Name: ssot__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

DataSourceObjectId

• Field API Name: ssot__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

DeviceCountry

• Field API Name: ssot__DeviceCountry__c
• Data Type: TEXT
• Description: Alphanumeric string representing the device country.

DeviceIPAddress

• Field API Name: ssot__DeviceIPAddress__c
• Data Type: TEXT
• Description: Alphanumeric string representing the device ipaddress.

DeviceLatitude

• Field API Name: ssot__DeviceLatitude__c
• Data Type: DOUBLE
• Description: Numeric value representing the device latitude. Do not include currency symbols or commas.

DeviceLocaleId

• Field API Name: ssot__DeviceLocaleId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

DeviceLongitude

• Field API Name: ssot__DeviceLongitude__c
• Data Type: DOUBLE
• Description: Numeric value representing the device longitude. Do not include currency symbols or commas.

DeviceModelName

• Field API Name: ssot__DeviceModelName__c
• Data Type: TEXT
• Description: Model name of the device used during the engagement.

DevicePostalCode

• Field API Name: ssot__DevicePostalCode__c
• Data Type: TEXT
• Description: Alphanumeric string representing the device postal code.

DeviceType

• Field API Name: ssot__DeviceType__c
• Data Type: TEXT
• Description: Type of device used during the engagement, such as mobile, tablet, or desktop.

EngagementActionReasonText

• Field API Name: ssot__EngagementActionReasonText__c
• Data Type: TEXT
• Description: Text describing the reason for the engagement action taken.

EngagementChannelAction

• Field API Name: ssot__EngagementChannelAction__c
• Data Type: TEXT
• Description: Action taken within the engagement channel, such as open, click, or unsubscribe.

EngagementChannelId

• Field API Name: ssot__EngagementChannelId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

EngagementChannelType

• Field API Name: ssot__EngagementChannelType__c
• Data Type: TEXT
• Description: Type of channel through which the engagement occurred, such as email, SMS, or push notification.

EngagementDateTm

• Field API Name: ssot__EngagementDateTm__c
• Data Type: DATETIME
• Description: The date and time of the engagement date tm.

EngagementEventDirection

• Field API Name: ssot__EngagementEventDirection__c
• Data Type: TEXT
• Description: Alphanumeric string representing the engagement event direction.

ExternalRecordId

• Field API Name: ssot__ExternalRecordId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

ExternalSourceId

• Field API Name: ssot__ExternalSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

FlowElementRunId

• Field API Name: ssot__FlowElementRunId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

GeographicRegion

• Field API Name: ssot__GeographicRegion__c
• Data Type: TEXT
• Description: Geographic region associated with the record or engagement.

Id

• Field API Name: ssot__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this KnowledgeArticleEngagement record. Maximum size is 15 characters.

IndividualId

• Field API Name: ssot__IndividualId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

InternalOrganizationId

• Field API Name: ssot__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

IPAddress

• Field API Name: ssot__IPAddress__c
• Data Type: TEXT
• Description: Alphanumeric string representing the ipaddress.

IsTestSend

• Field API Name: ssot__IsTestSend__c
• Data Type: TEXT
• Description: Alphanumeric string representing the is test send.

KnowledgeArticleUserType

• Field API Name: ssot__KnowledgeArticleUserType__c
• Data Type: TEXT
• Description: Example values are : A - API User, I - Internal User, C - Experience Cloud Customer User, P - Experience Cloud Customer User.

KnowledgeArticleVersionId

• Field API Name: ssot__KnowledgeArticleVersionId__c
• Data Type: TEXT
• Description: Reference to the associated knowledge article version.

KQ_AccountContactId

• Field API Name: KQ_AccountContactId__c
• Data Type: TEXT
• Description: Key Qualifier system field for AccountContactId

KQ_EngagementChannelId

• Field API Name: KQ_EngagementChannelId__c
• Data Type: TEXT
• Description: Key Qualifier system field for EngagementChannelId

KQ_Id

• Field API Name: KQ_Id__c
• Data Type: TEXT
• Description: Key Qualifier system field for Id

KQ_IndividualId

• Field API Name: KQ_IndividualId__c
• Data Type: TEXT
• Description: Key Qualifier system field for IndividualId

KQ_KnowledgeArticleVersionId

• Field API Name: KQ_KnowledgeArticleVersionId__c
• Data Type: TEXT
• Description: Key Qualifier system field for KnowledgeArticleVersionId

KQ_LeadlId

• Field API Name: KQ_LeadlId__c
• Data Type: TEXT
• Description: Key Qualifier system field for LeadlId

KQ_PersonalizationContentId

• Field API Name: KQ_PersonalizationContentId__c
• Data Type: TEXT
• Description: Key Qualifier system field for PersonalizationContentId

KQ_SourceReferenceId

• Field API Name: KQ_SourceReferenceId__c
• Data Type: TEXT
• Description: Key Qualifier system field for SourceReferenceId

KQ_UserId

• Field API Name: KQ_UserId__c
• Data Type: TEXT
• Description: Key Qualifier system field for UserId

LeadlId

• Field API Name: ssot__LeadlId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

LinkName

• Field API Name: ssot__LinkName__c
• Data Type: TEXT
• Description: Name or label of the link associated with the engagement.

LinkURL

• Field API Name: ssot__LinkURL__c
• Data Type: TEXT
• Description: The URL for link url.

Name

• Field API Name: ssot__Name__c
• Data Type: TEXT
• Description: The primary name or label for this record.

OSModelName

• Field API Name: ssot__OSModelName__c
• Data Type: TEXT
• Description: Alphanumeric string representing the osmodel name.

OSName

• Field API Name: ssot__OSName__c
• Data Type: TEXT
• Description: Alphanumeric string representing the osname.

OSVersionNumber

• Field API Name: ssot__OSVersionNumber__c
• Data Type: TEXT
• Description: Alphanumeric string representing the osversion number.

PerslServiceProviderName

• Field API Name: ssot__PerslServiceProviderName__c
• Data Type: TEXT
• Description: Name of the personalization service provider associated with the engagement.

PersonalizationContentId

• Field API Name: ssot__PersonalizationContentId__c
• Data Type: TEXT
• Description: Identification token for a unique piece of digital content.

PersonalizationId

• Field API Name: ssot__PersonalizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

PersonalizationRequestId

• Field API Name: ssot__PersonalizationRequestId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

RecipientIPAddress

• Field API Name: ssot__RecipientIPAddress__c
• Data Type: TEXT
• Description: Alphanumeric string representing the recipient ipaddress.

RecipientMessageId

• Field API Name: ssot__RecipientMessageId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

Referrer

• Field API Name: ssot__Referrer__c
• Data Type: TEXT
• Description: Alphanumeric string representing the referrer.

ResolvedURL

• Field API Name: ssot__ResolvedURL__c
• Data Type: TEXT
• Description: The URL for resolved url.

SourceReferenceId

• Field API Name: ssot__SourceReferenceId__c
• Data Type: TEXT
• Description: The unique ID of the non-knowledge record (, case record, chat record.) where the article was shown.

SourceReferenceObject

• Field API Name: ssot__SourceReferenceObject__c
• Data Type: TEXT
• Description: The name of the source reference object. For example, Case.

UsedForGrounding

• Field API Name: ssot__UsedForGrounding__c
• Data Type: TEXT
• Description: True if the GPT service produced a reply to an agent that's based on a Knowledge Article, and the agent used that reply. False if the service did not produce a reply, or the reply wasn't used by the agent.

UserAgentText

• Field API Name: ssot__UserAgentText__c
• Data Type: TEXT
• Description: Full user agent string identifying the browser, operating system, and device used during the engagement.

UserId

• Field API Name: ssot__UserId__c
• Data Type: TEXT
• Description: Reference to the associated User.

WebCookieId

• Field API Name: ssot__WebCookieId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

WebSession

• Field API Name: ssot__WebSession__c
• Data Type: TEXT
• Description: Identifier for the web session associated with the engagement.

Websiteid

• Field API Name: ssot__Websiteid__c
• Data Type: TEXT
• Description: Reference to the related site that's hosted on the internet.