--- schema_version: "1" id: e744faf8ba543779b3d36f94620841a17731427f61bcf4c4c7ddc98482417f74 title: Knowledge Article Engagement DMO collection: developer version: current locale: en-us portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/std_dmos/c360dm-si-knowledgearticleengagementdmo-dmo.md canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-knowledgearticleengagementdmo-dmo.html source_site: developer.salesforce.com content_type: documentation content_hash: 0998b738de1a056134ee49e3563d813f9fa3849bc40f910451e0a11da1619f2e products: - Data 360 DMO and Mapping Guide - Data 360 Developer Documentation --- # Knowledge Article Engagement DMO ## Object Properties **Object API Name:** `ssot__KnowledgeArticleEngagement__dlm` **Category:** Unassigned **Availability:** Available in 254 and later versions **Primary Key Field:** Id ## Relationships - **PersonalizationContentId** has a FOREIGNKEY relationship with the [Personalization Log DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-personalizationlogdmo-dmo.md) `Id` field. - **UserId** has a FOREIGNKEY relationship with the [User DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-userdmo-dmo.md) `Id` field. - **SourceReferenceId** has a FOREIGNKEY relationship with the [Case DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-casedmo-dmo.md) `Id` field. - **LeadlId** has a FOREIGNKEY relationship with the [Lead DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-leaddmo-dmo.md) `Id` field. - **KnowledgeArticleVersionId** has a FOREIGNKEY relationship with the [Knowledge Article Version DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-knowledgearticleversiondmo-dmo.md) `Id` field. - **IndividualId** has a FOREIGNKEY relationship with the [Individual DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-individualdmo-dmo.md) `Id` field. - **EngagementChannelId** has a FOREIGNKEY relationship with the [Engagement Channel DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-engagementchanneldmo-dmo.md) `Id` field. - **AccountContactId** has a FOREIGNKEY relationship with the [Account Contact DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-accountcontactdmo-dmo.md) `Id` field. ## Fields - [AccountContactId](#accountcontactid) - [ArticleViewContextDescription](#articleviewcontextdescription) - [BrowserModel](#browsermodel) - [BrowserName](#browsername) - [cdp_sys_record_currency](#cdp_sys_record_currency) - [ContactPointId](#contactpointid) - [CreatedDate](#createddate) - [DataSourceId](#datasourceid) - [DataSourceObjectId](#datasourceobjectid) - [DeviceCountry](#devicecountry) - [DeviceIPAddress](#deviceipaddress) - [DeviceLatitude](#devicelatitude) - [DeviceLocaleId](#devicelocaleid) - [DeviceLongitude](#devicelongitude) - [DeviceModelName](#devicemodelname) - [DevicePostalCode](#devicepostalcode) - [DeviceType](#devicetype) - [EngagementActionReasonText](#engagementactionreasontext) - [EngagementChannelAction](#engagementchannelaction) - [EngagementChannelId](#engagementchannelid) - [EngagementChannelType](#engagementchanneltype) - [EngagementDateTm](#engagementdatetm) - [EngagementEventDirection](#engagementeventdirection) - [ExternalRecordId](#externalrecordid) - [ExternalSourceId](#externalsourceid) - [FlowElementRunId](#flowelementrunid) - [GeographicRegion](#geographicregion) - [Id](#id) - [IndividualId](#individualid) - [InternalOrganizationId](#internalorganizationid) - [IPAddress](#ipaddress) - [IsTestSend](#istestsend) - [KnowledgeArticleUserType](#knowledgearticleusertype) - [KnowledgeArticleVersionId](#knowledgearticleversionid) - [KQ_AccountContactId](#kq_accountcontactid) - [KQ_EngagementChannelId](#kq_engagementchannelid) - [KQ_Id](#kq_id) - [KQ_IndividualId](#kq_individualid) - [KQ_KnowledgeArticleVersionId](#kq_knowledgearticleversionid) - [KQ_LeadlId](#kq_leadlid) - [KQ_PersonalizationContentId](#kq_personalizationcontentid) - [KQ_SourceReferenceId](#kq_sourcereferenceid) - [KQ_UserId](#kq_userid) - [LeadlId](#leadlid) - [LinkName](#linkname) - [LinkURL](#linkurl) - [Name](#name) - [OSModelName](#osmodelname) - [OSName](#osname) - [OSVersionNumber](#osversionnumber) - [PerslServiceProviderName](#perslserviceprovidername) - [PersonalizationContentId](#personalizationcontentid) - [PersonalizationId](#personalizationid) - [PersonalizationRequestId](#personalizationrequestid) - [RecipientIPAddress](#recipientipaddress) - [RecipientMessageId](#recipientmessageid) - [Referrer](#referrer) - [ResolvedURL](#resolvedurl) - [SourceReferenceId](#sourcereferenceid) - [SourceReferenceObject](#sourcereferenceobject) - [UsedForGrounding](#usedforgrounding) - [UserAgentText](#useragenttext) - [UserId](#userid) - [WebCookieId](#webcookieid) - [WebSession](#websession) - [Websiteid](#websiteid) ### AccountContactId - **Field API Name:** `ssot__AccountContactId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### ArticleViewContextDescription - **Field API Name:** `ssot__ArticleViewContextDescription__c` - **Data Type:** TEXT - **Description:** The context in which the article was viewed. ### BrowserModel - **Field API Name:** `ssot__BrowserModel__c` - **Data Type:** TEXT - **Description:** Model or version of the browser used during the engagement. ### BrowserName - **Field API Name:** `ssot__BrowserName__c` - **Data Type:** TEXT - **Description:** Name of the browser used during the engagement. ### cdp_sys_record_currency - **Field API Name:** `ssot__cdp_sys_record_currency__c` - **Data Type:** TEXT - **Description:** System-generated metadata field that stores a 3-letter ISO currency code. ### ContactPointId - **Field API Name:** `ssot__ContactPointId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### CreatedDate - **Field API Name:** `ssot__CreatedDate__c` - **Data Type:** DATETIME - **Description:** The date and time when this record was created. ### DataSourceId - **Field API Name:** `ssot__DataSourceId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### DataSourceObjectId - **Field API Name:** `ssot__DataSourceObjectId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### DeviceCountry - **Field API Name:** `ssot__DeviceCountry__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the device country. ### DeviceIPAddress - **Field API Name:** `ssot__DeviceIPAddress__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the device ipaddress. ### DeviceLatitude - **Field API Name:** `ssot__DeviceLatitude__c` - **Data Type:** DOUBLE - **Description:** Numeric value representing the device latitude. Do not include currency symbols or commas. ### DeviceLocaleId - **Field API Name:** `ssot__DeviceLocaleId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### DeviceLongitude - **Field API Name:** `ssot__DeviceLongitude__c` - **Data Type:** DOUBLE - **Description:** Numeric value representing the device longitude. Do not include currency symbols or commas. ### DeviceModelName - **Field API Name:** `ssot__DeviceModelName__c` - **Data Type:** TEXT - **Description:** Model name of the device used during the engagement. ### DevicePostalCode - **Field API Name:** `ssot__DevicePostalCode__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the device postal code. ### DeviceType - **Field API Name:** `ssot__DeviceType__c` - **Data Type:** TEXT - **Description:** Type of device used during the engagement, such as mobile, tablet, or desktop. ### EngagementActionReasonText - **Field API Name:** `ssot__EngagementActionReasonText__c` - **Data Type:** TEXT - **Description:** Text describing the reason for the engagement action taken. ### EngagementChannelAction - **Field API Name:** `ssot__EngagementChannelAction__c` - **Data Type:** TEXT - **Description:** Action taken within the engagement channel, such as open, click, or unsubscribe. ### EngagementChannelId - **Field API Name:** `ssot__EngagementChannelId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### EngagementChannelType - **Field API Name:** `ssot__EngagementChannelType__c` - **Data Type:** TEXT - **Description:** Type of channel through which the engagement occurred, such as email, SMS, or push notification. ### EngagementDateTm - **Field API Name:** `ssot__EngagementDateTm__c` - **Data Type:** DATETIME - **Description:** The date and time of the engagement date tm. ### EngagementEventDirection - **Field API Name:** `ssot__EngagementEventDirection__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the engagement event direction. ### ExternalRecordId - **Field API Name:** `ssot__ExternalRecordId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### ExternalSourceId - **Field API Name:** `ssot__ExternalSourceId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### FlowElementRunId - **Field API Name:** `ssot__FlowElementRunId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### GeographicRegion - **Field API Name:** `ssot__GeographicRegion__c` - **Data Type:** TEXT - **Description:** Geographic region associated with the record or engagement. ### Id - **Field API Name:** `ssot__Id__c` - **Data Type:** TEXT - **Description:** Required. A unique, system-generated identifier for this KnowledgeArticleEngagement record. Maximum size is 15 characters. ### IndividualId - **Field API Name:** `ssot__IndividualId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### InternalOrganizationId - **Field API Name:** `ssot__InternalOrganizationId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### IPAddress - **Field API Name:** `ssot__IPAddress__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the ipaddress. ### IsTestSend - **Field API Name:** `ssot__IsTestSend__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the is test send. ### KnowledgeArticleUserType - **Field API Name:** `ssot__KnowledgeArticleUserType__c` - **Data Type:** TEXT - **Description:** Example values are : A - API User, I - Internal User, C - Experience Cloud Customer User, P - Experience Cloud Customer User. ### KnowledgeArticleVersionId - **Field API Name:** `ssot__KnowledgeArticleVersionId__c` - **Data Type:** TEXT - **Description:** Reference to the associated knowledge article version. ### KQ_AccountContactId - **Field API Name:** `KQ_AccountContactId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for AccountContactId ### KQ_EngagementChannelId - **Field API Name:** `KQ_EngagementChannelId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for EngagementChannelId ### KQ_Id - **Field API Name:** `KQ_Id__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for Id ### KQ_IndividualId - **Field API Name:** `KQ_IndividualId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for IndividualId ### KQ_KnowledgeArticleVersionId - **Field API Name:** `KQ_KnowledgeArticleVersionId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for KnowledgeArticleVersionId ### KQ_LeadlId - **Field API Name:** `KQ_LeadlId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for LeadlId ### KQ_PersonalizationContentId - **Field API Name:** `KQ_PersonalizationContentId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for PersonalizationContentId ### KQ_SourceReferenceId - **Field API Name:** `KQ_SourceReferenceId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for SourceReferenceId ### KQ_UserId - **Field API Name:** `KQ_UserId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for UserId ### LeadlId - **Field API Name:** `ssot__LeadlId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### LinkName - **Field API Name:** `ssot__LinkName__c` - **Data Type:** TEXT - **Description:** Name or label of the link associated with the engagement. ### LinkURL - **Field API Name:** `ssot__LinkURL__c` - **Data Type:** TEXT - **Description:** The URL for link url. ### Name - **Field API Name:** `ssot__Name__c` - **Data Type:** TEXT - **Description:** The primary name or label for this record. ### OSModelName - **Field API Name:** `ssot__OSModelName__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the osmodel name. ### OSName - **Field API Name:** `ssot__OSName__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the osname. ### OSVersionNumber - **Field API Name:** `ssot__OSVersionNumber__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the osversion number. ### PerslServiceProviderName - **Field API Name:** `ssot__PerslServiceProviderName__c` - **Data Type:** TEXT - **Description:** Name of the personalization service provider associated with the engagement. ### PersonalizationContentId - **Field API Name:** `ssot__PersonalizationContentId__c` - **Data Type:** TEXT - **Description:** Identification token for a unique piece of digital content. ### PersonalizationId - **Field API Name:** `ssot__PersonalizationId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### PersonalizationRequestId - **Field API Name:** `ssot__PersonalizationRequestId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### RecipientIPAddress - **Field API Name:** `ssot__RecipientIPAddress__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the recipient ipaddress. ### RecipientMessageId - **Field API Name:** `ssot__RecipientMessageId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### Referrer - **Field API Name:** `ssot__Referrer__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the referrer. ### ResolvedURL - **Field API Name:** `ssot__ResolvedURL__c` - **Data Type:** TEXT - **Description:** The URL for resolved url. ### SourceReferenceId - **Field API Name:** `ssot__SourceReferenceId__c` - **Data Type:** TEXT - **Description:** The unique ID of the non-knowledge record (, case record, chat record.) where the article was shown. ### SourceReferenceObject - **Field API Name:** `ssot__SourceReferenceObject__c` - **Data Type:** TEXT - **Description:** The name of the source reference object. For example, Case. ### UsedForGrounding - **Field API Name:** `ssot__UsedForGrounding__c` - **Data Type:** TEXT - **Description:** True if the GPT service produced a reply to an agent that's based on a Knowledge Article, and the agent used that reply. False if the service did not produce a reply, or the reply wasn't used by the agent. ### UserAgentText - **Field API Name:** `ssot__UserAgentText__c` - **Data Type:** TEXT - **Description:** Full user agent string identifying the browser, operating system, and device used during the engagement. ### UserId - **Field API Name:** `ssot__UserId__c` - **Data Type:** TEXT - **Description:** Reference to the associated User. ### WebCookieId - **Field API Name:** `ssot__WebCookieId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### WebSession - **Field API Name:** `ssot__WebSession__c` - **Data Type:** TEXT - **Description:** Identifier for the web session associated with the engagement. ### Websiteid - **Field API Name:** `ssot__Websiteid__c` - **Data Type:** TEXT - **Description:** Reference to the related site that's hosted on the internet.