Incident DMO

Object Properties

Object API Name: ssot__Incident__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

Relationships

• ResolvedById has a FOREIGNKEY relationship with the User DMO Id field.
• OwnerId has a FOREIGNKEY relationship with the User DMO Id field.
• OwnerId has a FOREIGNKEY relationship with the User Group DMO Id field.
• OperatingHoursId has a FOREIGNKEY relationship with the Operating Hours DMO Id field.
• ParentIncidentId has a FOREIGNKEY relationship with the Incident DMO Id field.

Fields

• AssignedGroupId
• AssignedUserId
• cdp_sys_record_currency
• CreatedById
• CreatedDate
• DataSourceId
• DataSourceObjectId
• Description
• DetectedDateTime
• EndDateTime
• EntitlementProcessEndDateTime
• EntitlementProcessStartDateTime
• Id
• IncidentCategory
• IncidentCodeId
• IncidentImpact
• IncidentLocationId
• IncidentNumber
• IncidentPausedDateTime
• IncidentPriority
• IncidentReportedMethod
• IncidentResolutionStatus
• IncidentStatus
• IncidentStatusCategory
• IncidentSubCateogory
• IncidentType
• IncidentUrgency
• InternalOrganizationId
• IsAutomaticallyCreated
• IsClosed
• IsMajorIncident
• IsStopped
• KQ_Id
• KQ_OperatingHoursId
• KQ_OwnerId
• KQ_ParentIncidentId
• KQ_ResolvedById
• LastModifiedById
• LastModifiedDate
• MajorIncidentStatus
• MajorIncidentStatusCommentsText
• MilestoneStatusText
• OperatingHoursId
• OwnerId
• OwnerObject
• ParentIncidentId
• PriorityOverrideReasonText
• ReportedById
• ReportedMethodIdentifier
• ResolutionDateTime
• ResolutionSummaryText
• ResolvedById
• ServiceEntitlementId
• StartDateTime
• SubjectText
• SystemModstamp

AssignedGroupId

• Field API Name: ssot__AssignedGroupId__c
• Data Type: TEXT
• Description: Reference to the primary group or queue to which the incident is assigned.

AssignedUserId

• Field API Name: ssot__AssignedUserId__c
• Data Type: TEXT
• Description: Reference to the primary user to whom the incident is assigned.

cdp_sys_record_currency

• Field API Name: ssot__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

CreatedById

• Field API Name: ssot__CreatedById__c
• Data Type: TEXT
• Description: The user who created the record.

CreatedDate

• Field API Name: ssot__CreatedDate__c
• Data Type: DATETIME
• Description: The date and time when this record was created.

DataSourceId

• Field API Name: ssot__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

DataSourceObjectId

• Field API Name: ssot__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

Description

• Field API Name: ssot__Description__c
• Data Type: TEXT
• Description: A description of the incident. This field can store up to 32 KB of data, but only the first 255 characters appear in reports.

DetectedDateTime

• Field API Name: ssot__DetectedDateTime__c
• Data Type: DATETIME
• Description: The date and time (in UTC) when the incident was first detected.

EndDateTime

• Field API Name: ssot__EndDateTime__c
• Data Type: DATETIME
• Description: The date and time (in UTC) when the incident ended.

EntitlementProcessEndDateTime

• Field API Name: ssot__EntitlementProcessEndDateTime__c
• Data Type: DATETIME
• Description: The date and time when the entitlement process ends for an incident.

EntitlementProcessStartDateTime

• Field API Name: ssot__EntitlementProcessStartDateTime__c
• Data Type: DATETIME
• Description: The date and time when the entitlement process starts for an incident.

Id

• Field API Name: ssot__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this Incident record. Maximum size is 15 characters.

IncidentCategory

• Field API Name: ssot__IncidentCategory__c
• Data Type: TEXT
• Description: The type of incident.

IncidentCodeId

• Field API Name: ssot__IncidentCodeId__c
• Data Type: TEXT
• Description: Reprensts the type code of the incident/accident for the purpose of selection of potential insurance coverage.

IncidentImpact

• Field API Name: ssot__IncidentImpact__c
• Data Type: TEXT
• Description: The incident's impact. Possible values are: - High - Low - Medium The default value is High.

IncidentLocationId

• Field API Name: ssot__IncidentLocationId__c
• Data Type: TEXT
• Description: The locatio at which incident has occured/happened.

IncidentNumber

• Field API Name: ssot__IncidentNumber__c
• Data Type: TEXT
• Description: The unique, system-generated number for the incident.

IncidentPausedDateTime

• Field API Name: ssot__IncidentPausedDateTime__c
• Data Type: DATETIME
• Description: Represents date and time when the incident was paused.

IncidentPriority

• Field API Name: ssot__IncidentPriority__c
• Data Type: TEXT
• Description: The impact and urgency of the incident. Possible values are: - Critical - High - Low - Moderate The default value is Critical.

IncidentReportedMethod

• Field API Name: ssot__IncidentReportedMethod__c
• Data Type: TEXT
• Description: Indicates how the incident was reported to customer service.

IncidentResolutionStatus

• Field API Name: ssot__IncidentResolutionStatus__c
• Data Type: TEXT
• Description: The resolution status for an incident. For example, Duplicate, User Error, Known Error, No resolution provided, Resolved by reporter, Resolved post change, Change Request Created, Solution Provided, Workaround Provided, Other.

IncidentStatus

• Field API Name: ssot__IncidentStatus__c
• Data Type: TEXT
• Description: Any custom or granular stages a customer may want to track. Possible values are: - Completed - In Progress - New - Open - Problem Created - Resolved The default value is New. Maximum size is 15 characters.

IncidentStatusCategory

• Field API Name: ssot__IncidentStatusCategory__c
• Data Type: TEXT
• Description: The incident's status. Possible values are: - Completed - InProgress - New - Open - ProblemCreated - Resolved The default value is New.

IncidentSubCateogory

• Field API Name: ssot__IncidentSubCateogory__c
• Data Type: TEXT
• Description: The type of incident. One level deeper than Category. Administrators set field values.

IncidentType

• Field API Name: ssot__IncidentType__c
• Data Type: TEXT
• Description: The type of incident, for example, question or problem. Administrators set field values. Maximum size is 15 characters.

IncidentUrgency

• Field API Name: ssot__IncidentUrgency__c
• Data Type: TEXT
• Description: A measure of how long the resolution can be delayed until an incident, problem, or change has a significant business impact. Possible values are: - High - Low - Medium The default value is High.

InternalOrganizationId

• Field API Name: ssot__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

IsAutomaticallyCreated

• Field API Name: ssot__IsAutomaticallyCreated__c
• Data Type: BOOLEAN
• Description: Specifies whether an incident is created automatically (true) or not (false).

IsClosed

• Field API Name: ssot__IsClosed__c
• Data Type: TEXT
• Description: Whether the incident is closed.

IsMajorIncident

• Field API Name: ssot__IsMajorIncident__c
• Data Type: TEXT
• Description: Whether the incident is business-critical. If set totrue, the incident is widespread and business-critical. The default value isfalse.

IsStopped

• Field API Name: ssot__IsStopped__c
• Data Type: TEXT
• Description: Whether the incident is stopped.

KQ_Id

• Field API Name: KQ_Id__c
• Data Type: TEXT
• Description: Key Qualifier system field for Id

KQ_OperatingHoursId

• Field API Name: KQ_OperatingHoursId__c
• Data Type: TEXT
• Description: Key Qualifier system field for OperatingHoursId

KQ_OwnerId

• Field API Name: KQ_OwnerId__c
• Data Type: TEXT
• Description: Key Qualifier system field for OwnerId

KQ_ParentIncidentId

• Field API Name: KQ_ParentIncidentId__c
• Data Type: TEXT
• Description: Key Qualifier system field for ParentIncidentId

KQ_ResolvedById

• Field API Name: KQ_ResolvedById__c
• Data Type: TEXT
• Description: Key Qualifier system field for ResolvedById

LastModifiedById

• Field API Name: ssot__LastModifiedById__c
• Data Type: TEXT
• Description: The user who most recently changed the record.

LastModifiedDate

• Field API Name: ssot__LastModifiedDate__c
• Data Type: DATETIME
• Description: The date and time when a user last modified this record.

MajorIncidentStatus

• Field API Name: ssot__MajorIncidentStatus__c
• Data Type: TEXT
• Description: The status of the proposed major incident. For example, Proposed, Approved, Rejected, None(Default Normal Incident State).

MajorIncidentStatusCommentsText

• Field API Name: ssot__MajorIncidentStatusCommentsText__c
• Data Type: TEXT
• Description: The comments related to a major incident for a specific status.

MilestoneStatusText

• Field API Name: ssot__MilestoneStatusText__c
• Data Type: TEXT
• Description: The text content for the milestone status of the incident. Maximum size is 255 characters.

OperatingHoursId

• Field API Name: ssot__OperatingHoursId__c
• Data Type: TEXT
• Description: Reference to the operating hours related to the problem.

OwnerId

• Field API Name: ssot__OwnerId__c
• Data Type: TEXT
• Description: A polymorphic relationship field that represents the user or group assigned to resolve the incident.

OwnerObject

• Field API Name: ssot__OwnerObject__c
• Data Type: TEXT
• Description: Indicates the Owner object name. For example, User, UserGroup.

ParentIncidentId

• Field API Name: ssot__ParentIncidentId__c
• Data Type: TEXT
• Description: The unique ID of an incident above one or more related incidents in an incident hierarchy.

PriorityOverrideReasonText

• Field API Name: ssot__PriorityOverrideReasonText__c
• Data Type: TEXT
• Description: Alphanumeric string representing the priority override reason text.

ReportedById

• Field API Name: ssot__ReportedById__c
• Data Type: TEXT
• Description: Reference to the user who reported the incident.

ReportedMethodIdentifier

• Field API Name: ssot__ReportedMethodIdentifier__c
• Data Type: TEXT
• Description: The unique identifier of the record that's the source of the reported method for an incident.

ResolutionDateTime

• Field API Name: ssot__ResolutionDateTime__c
• Data Type: DATETIME
• Description: The date and time (in UTC) when the incident was resolved.

ResolutionSummaryText

• Field API Name: ssot__ResolutionSummaryText__c
• Data Type: TEXT
• Description: A description of possible steps to resolve the incident. Maximum size is 255 characters.

ResolvedById

• Field API Name: ssot__ResolvedById__c
• Data Type: TEXT
• Description: The unique ID of the user who resolved the incident.

ServiceEntitlementId

• Field API Name: ssot__ServiceEntitlementId__c
• Data Type: TEXT
• Description: Reference to the service entitlement related to the incident.

StartDateTime

• Field API Name: ssot__StartDateTime__c
• Data Type: DATETIME
• Description: The date and time (in UTC) when the incident began.

SubjectText

• Field API Name: ssot__SubjectText__c
• Data Type: TEXT
• Description: A brief description of the incident. Maximum size is 255 characters.

SystemModstamp

• Field API Name: ssot__SystemModstamp__c
• Data Type: DATETIME
• Description: The date and time when this record was last modified by a user or by an automated process.