--- schema_version: "1" id: e25673717b23dc04845847ea247d71021cbe476163b6db2dedef4a9eb8a6aad6 title: Incident DMO collection: developer version: current locale: en-us portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/std_dmos/c360dm-si-incidentdmo-dmo.md canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-incidentdmo-dmo.html source_site: developer.salesforce.com content_type: documentation content_hash: 6e44d34586cc3161ca0a538be338ebde862cd63edcb0a8623e14c9d3c2c68822 products: - Data 360 DMO and Mapping Guide - Data 360 Developer Documentation --- # Incident DMO ## Object Properties **Object API Name:** `ssot__Incident__dlm` **Category:** Unassigned **Availability:** Available in 254 and later versions **Primary Key Field:** Id ## Relationships - **ResolvedById** has a FOREIGNKEY relationship with the [User DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-userdmo-dmo.md) `Id` field. - **OwnerId** has a FOREIGNKEY relationship with the [User DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-userdmo-dmo.md) `Id` field. - **OwnerId** has a FOREIGNKEY relationship with the [User Group DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-usergroupdmo-dmo.md) `Id` field. - **OperatingHoursId** has a FOREIGNKEY relationship with the [Operating Hours DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-operatinghoursdmo-dmo.md) `Id` field. - **ParentIncidentId** has a FOREIGNKEY relationship with the [Incident DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-incidentdmo-dmo.md) `Id` field. ## Fields - [AssignedGroupId](#assignedgroupid) - [AssignedUserId](#assigneduserid) - [cdp_sys_record_currency](#cdp_sys_record_currency) - [CreatedById](#createdbyid) - [CreatedDate](#createddate) - [DataSourceId](#datasourceid) - [DataSourceObjectId](#datasourceobjectid) - [Description](#description) - [DetectedDateTime](#detecteddatetime) - [EndDateTime](#enddatetime) - [EntitlementProcessEndDateTime](#entitlementprocessenddatetime) - [EntitlementProcessStartDateTime](#entitlementprocessstartdatetime) - [Id](#id) - [IncidentCategory](#incidentcategory) - [IncidentCodeId](#incidentcodeid) - [IncidentImpact](#incidentimpact) - [IncidentLocationId](#incidentlocationid) - [IncidentNumber](#incidentnumber) - [IncidentPausedDateTime](#incidentpauseddatetime) - [IncidentPriority](#incidentpriority) - [IncidentReportedMethod](#incidentreportedmethod) - [IncidentResolutionStatus](#incidentresolutionstatus) - [IncidentStatus](#incidentstatus) - [IncidentStatusCategory](#incidentstatuscategory) - [IncidentSubCateogory](#incidentsubcateogory) - [IncidentType](#incidenttype) - [IncidentUrgency](#incidenturgency) - [InternalOrganizationId](#internalorganizationid) - [IsAutomaticallyCreated](#isautomaticallycreated) - [IsClosed](#isclosed) - [IsMajorIncident](#ismajorincident) - [IsStopped](#isstopped) - [KQ_Id](#kq_id) - [KQ_OperatingHoursId](#kq_operatinghoursid) - [KQ_OwnerId](#kq_ownerid) - [KQ_ParentIncidentId](#kq_parentincidentid) - [KQ_ResolvedById](#kq_resolvedbyid) - [LastModifiedById](#lastmodifiedbyid) - [LastModifiedDate](#lastmodifieddate) - [MajorIncidentStatus](#majorincidentstatus) - [MajorIncidentStatusCommentsText](#majorincidentstatuscommentstext) - [MilestoneStatusText](#milestonestatustext) - [OperatingHoursId](#operatinghoursid) - [OwnerId](#ownerid) - [OwnerObject](#ownerobject) - [ParentIncidentId](#parentincidentid) - [PriorityOverrideReasonText](#priorityoverridereasontext) - [ReportedById](#reportedbyid) - [ReportedMethodIdentifier](#reportedmethodidentifier) - [ResolutionDateTime](#resolutiondatetime) - [ResolutionSummaryText](#resolutionsummarytext) - [ResolvedById](#resolvedbyid) - [ServiceEntitlementId](#serviceentitlementid) - [StartDateTime](#startdatetime) - [SubjectText](#subjecttext) - [SystemModstamp](#systemmodstamp) ### AssignedGroupId - **Field API Name:** `ssot__AssignedGroupId__c` - **Data Type:** TEXT - **Description:** Reference to the primary group or queue to which the incident is assigned. ### AssignedUserId - **Field API Name:** `ssot__AssignedUserId__c` - **Data Type:** TEXT - **Description:** Reference to the primary user to whom the incident is assigned. ### cdp_sys_record_currency - **Field API Name:** `ssot__cdp_sys_record_currency__c` - **Data Type:** TEXT - **Description:** System-generated metadata field that stores a 3-letter ISO currency code. ### CreatedById - **Field API Name:** `ssot__CreatedById__c` - **Data Type:** TEXT - **Description:** The user who created the record. ### CreatedDate - **Field API Name:** `ssot__CreatedDate__c` - **Data Type:** DATETIME - **Description:** The date and time when this record was created. ### DataSourceId - **Field API Name:** `ssot__DataSourceId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### DataSourceObjectId - **Field API Name:** `ssot__DataSourceObjectId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### Description - **Field API Name:** `ssot__Description__c` - **Data Type:** TEXT - **Description:** A description of the incident. This field can store up to 32 KB of data, but only the first 255 characters appear in reports. ### DetectedDateTime - **Field API Name:** `ssot__DetectedDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time (in UTC) when the incident was first detected. ### EndDateTime - **Field API Name:** `ssot__EndDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time (in UTC) when the incident ended. ### EntitlementProcessEndDateTime - **Field API Name:** `ssot__EntitlementProcessEndDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time when the entitlement process ends for an incident. ### EntitlementProcessStartDateTime - **Field API Name:** `ssot__EntitlementProcessStartDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time when the entitlement process starts for an incident. ### Id - **Field API Name:** `ssot__Id__c` - **Data Type:** TEXT - **Description:** Required. A unique, system-generated identifier for this Incident record. Maximum size is 15 characters. ### IncidentCategory - **Field API Name:** `ssot__IncidentCategory__c` - **Data Type:** TEXT - **Description:** The type of incident. ### IncidentCodeId - **Field API Name:** `ssot__IncidentCodeId__c` - **Data Type:** TEXT - **Description:** Reprensts the type code of the incident/accident for the purpose of selection of potential insurance coverage. ### IncidentImpact - **Field API Name:** `ssot__IncidentImpact__c` - **Data Type:** TEXT - **Description:** The incident's impact. Possible values are: - High - Low - Medium The default value is High. ### IncidentLocationId - **Field API Name:** `ssot__IncidentLocationId__c` - **Data Type:** TEXT - **Description:** The locatio at which incident has occured/happened. ### IncidentNumber - **Field API Name:** `ssot__IncidentNumber__c` - **Data Type:** TEXT - **Description:** The unique, system-generated number for the incident. ### IncidentPausedDateTime - **Field API Name:** `ssot__IncidentPausedDateTime__c` - **Data Type:** DATETIME - **Description:** Represents date and time when the incident was paused. ### IncidentPriority - **Field API Name:** `ssot__IncidentPriority__c` - **Data Type:** TEXT - **Description:** The impact and urgency of the incident. Possible values are: - Critical - High - Low - Moderate The default value is Critical. ### IncidentReportedMethod - **Field API Name:** `ssot__IncidentReportedMethod__c` - **Data Type:** TEXT - **Description:** Indicates how the incident was reported to customer service. ### IncidentResolutionStatus - **Field API Name:** `ssot__IncidentResolutionStatus__c` - **Data Type:** TEXT - **Description:** The resolution status for an incident. For example, Duplicate, User Error, Known Error, No resolution provided, Resolved by reporter, Resolved post change, Change Request Created, Solution Provided, Workaround Provided, Other. ### IncidentStatus - **Field API Name:** `ssot__IncidentStatus__c` - **Data Type:** TEXT - **Description:** Any custom or granular stages a customer may want to track. Possible values are: - Completed - In Progress - New - Open - Problem Created - Resolved The default value is New. Maximum size is 15 characters. ### IncidentStatusCategory - **Field API Name:** `ssot__IncidentStatusCategory__c` - **Data Type:** TEXT - **Description:** The incident's status. Possible values are: - Completed - InProgress - New - Open - ProblemCreated - Resolved The default value is New. ### IncidentSubCateogory - **Field API Name:** `ssot__IncidentSubCateogory__c` - **Data Type:** TEXT - **Description:** The type of incident. One level deeper than Category. Administrators set field values. ### IncidentType - **Field API Name:** `ssot__IncidentType__c` - **Data Type:** TEXT - **Description:** The type of incident, for example, question or problem. Administrators set field values. Maximum size is 15 characters. ### IncidentUrgency - **Field API Name:** `ssot__IncidentUrgency__c` - **Data Type:** TEXT - **Description:** A measure of how long the resolution can be delayed until an incident, problem, or change has a significant business impact. Possible values are: - High - Low - Medium The default value is High. ### InternalOrganizationId - **Field API Name:** `ssot__InternalOrganizationId__c` - **Data Type:** TEXT - **Description:** A unique, system-generated identifier for this record. ### IsAutomaticallyCreated - **Field API Name:** `ssot__IsAutomaticallyCreated__c` - **Data Type:** BOOLEAN - **Description:** Specifies whether an incident is created automatically (true) or not (false). ### IsClosed - **Field API Name:** `ssot__IsClosed__c` - **Data Type:** TEXT - **Description:** Whether the incident is closed. ### IsMajorIncident - **Field API Name:** `ssot__IsMajorIncident__c` - **Data Type:** TEXT - **Description:** Whether the incident is business-critical. If set totrue, the incident is widespread and business-critical. The default value isfalse. ### IsStopped - **Field API Name:** `ssot__IsStopped__c` - **Data Type:** TEXT - **Description:** Whether the incident is stopped. ### KQ_Id - **Field API Name:** `KQ_Id__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for Id ### KQ_OperatingHoursId - **Field API Name:** `KQ_OperatingHoursId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for OperatingHoursId ### KQ_OwnerId - **Field API Name:** `KQ_OwnerId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for OwnerId ### KQ_ParentIncidentId - **Field API Name:** `KQ_ParentIncidentId__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for ParentIncidentId ### KQ_ResolvedById - **Field API Name:** `KQ_ResolvedById__c` - **Data Type:** TEXT - **Description:** Key Qualifier system field for ResolvedById ### LastModifiedById - **Field API Name:** `ssot__LastModifiedById__c` - **Data Type:** TEXT - **Description:** The user who most recently changed the record. ### LastModifiedDate - **Field API Name:** `ssot__LastModifiedDate__c` - **Data Type:** DATETIME - **Description:** The date and time when a user last modified this record. ### MajorIncidentStatus - **Field API Name:** `ssot__MajorIncidentStatus__c` - **Data Type:** TEXT - **Description:** The status of the proposed major incident. For example, Proposed, Approved, Rejected, None(Default Normal Incident State). ### MajorIncidentStatusCommentsText - **Field API Name:** `ssot__MajorIncidentStatusCommentsText__c` - **Data Type:** TEXT - **Description:** The comments related to a major incident for a specific status. ### MilestoneStatusText - **Field API Name:** `ssot__MilestoneStatusText__c` - **Data Type:** TEXT - **Description:** The text content for the milestone status of the incident. Maximum size is 255 characters. ### OperatingHoursId - **Field API Name:** `ssot__OperatingHoursId__c` - **Data Type:** TEXT - **Description:** Reference to the operating hours related to the problem. ### OwnerId - **Field API Name:** `ssot__OwnerId__c` - **Data Type:** TEXT - **Description:** A polymorphic relationship field that represents the user or group assigned to resolve the incident. ### OwnerObject - **Field API Name:** `ssot__OwnerObject__c` - **Data Type:** TEXT - **Description:** Indicates the Owner object name. For example, User, UserGroup. ### ParentIncidentId - **Field API Name:** `ssot__ParentIncidentId__c` - **Data Type:** TEXT - **Description:** The unique ID of an incident above one or more related incidents in an incident hierarchy. ### PriorityOverrideReasonText - **Field API Name:** `ssot__PriorityOverrideReasonText__c` - **Data Type:** TEXT - **Description:** Alphanumeric string representing the priority override reason text. ### ReportedById - **Field API Name:** `ssot__ReportedById__c` - **Data Type:** TEXT - **Description:** Reference to the user who reported the incident. ### ReportedMethodIdentifier - **Field API Name:** `ssot__ReportedMethodIdentifier__c` - **Data Type:** TEXT - **Description:** The unique identifier of the record that's the source of the reported method for an incident. ### ResolutionDateTime - **Field API Name:** `ssot__ResolutionDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time (in UTC) when the incident was resolved. ### ResolutionSummaryText - **Field API Name:** `ssot__ResolutionSummaryText__c` - **Data Type:** TEXT - **Description:** A description of possible steps to resolve the incident. Maximum size is 255 characters. ### ResolvedById - **Field API Name:** `ssot__ResolvedById__c` - **Data Type:** TEXT - **Description:** The unique ID of the user who resolved the incident. ### ServiceEntitlementId - **Field API Name:** `ssot__ServiceEntitlementId__c` - **Data Type:** TEXT - **Description:** Reference to the service entitlement related to the incident. ### StartDateTime - **Field API Name:** `ssot__StartDateTime__c` - **Data Type:** DATETIME - **Description:** The date and time (in UTC) when the incident began. ### SubjectText - **Field API Name:** `ssot__SubjectText__c` - **Data Type:** TEXT - **Description:** A brief description of the incident. Maximum size is 255 characters. ### SystemModstamp - **Field API Name:** `ssot__SystemModstamp__c` - **Data Type:** DATETIME - **Description:** The date and time when this record was last modified by a user or by an automated process.