Conversation Reason DMO

Object Properties

Object API Name: ssot__ConversationReason__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

Fields

• AverageDurationSecondsNumber
• AverageNumOfTurnsNumber
• cdp_sys_record_currency
• ConversationReasonCategoryId
• ConversationReasonStatusCode
• DataSourceId
• DataSourceObjectId
• EinsteinScoreNumber
• FrequencyPercent
• Id
• InternalOrganizationId
• KQ_Id
• SummaryText
• TotalConversationCount

AverageDurationSecondsNumber

• Field API Name: ssot__AverageDurationSecondsNumber__c
• Data Type: DOUBLE
• Description: Average duration (in seconds) of the conversations in this group.

AverageNumOfTurnsNumber

• Field API Name: ssot__AverageNumOfTurnsNumber__c
• Data Type: DOUBLE
• Description: Average number of turns of the conversations in this group.

cdp_sys_record_currency

• Field API Name: ssot__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

ConversationReasonCategoryId

• Field API Name: ssot__ConversationReasonCategoryId__c
• Data Type: TEXT
• Description: A grouping of Conversation Reasons that have the same overall topic. This entity also contains the aggregated metrics of the associated Conversation Reasons. Example values are Order Management, Payments, Account Management.

ConversationReasonStatusCode

• Field API Name: ssot__ConversationReasonStatusCode__c
• Data Type: TEXT
• Description: Status of whether this reason was added as an intent.

DataSourceId

• Field API Name: ssot__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

DataSourceObjectId

• Field API Name: ssot__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

EinsteinScoreNumber

• Field API Name: ssot__EinsteinScoreNumber__c
• Data Type: DOUBLE
• Description: Average einstein score of this reason.

FrequencyPercent

• Field API Name: ssot__FrequencyPercent__c
• Data Type: DOUBLE
• Description: The frequency at which the conversations in this group occurred.

Id

• Field API Name: ssot__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this ConversationReason record. Maximum size is 15 characters.

InternalOrganizationId

• Field API Name: ssot__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

KQ_Id

• Field API Name: KQ_Id__c
• Data Type: TEXT
• Description: Key Qualifier system field for Id

SummaryText

• Field API Name: ssot__SummaryText__c
• Data Type: TEXT
• Description: Summary of this Reason.

TotalConversationCount

• Field API Name: ssot__TotalConversationCount__c
• Data Type: DOUBLE
• Description: Total number of conversations associated with this reason.