---
schema_version: "1"
id: 7688f34e4f04f04924373085d18e417e0278e0b301ff64b1378c43b61554d89e
title: Conversation Reason DMO
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/std_dmos/c360dm-si-conversationreasondmo-dmo.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-conversationreasondmo-dmo.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 86f4f21ec80a4bbd40281ce8c300ebdf1b2a32575d44234d5b03c0f6451ce59c
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Conversation Reason DMO

## Object Properties

**Object API Name:** `ssot__ConversationReason__dlm`  
**Category:** Unassigned  
**Availability:** Available in 254 and later versions  
**Primary Key Field:** Id  

## Fields

- [AverageDurationSecondsNumber](#averagedurationsecondsnumber)
- [AverageNumOfTurnsNumber](#averagenumofturnsnumber)
- [cdp_sys_record_currency](#cdp_sys_record_currency)
- [ConversationReasonCategoryId](#conversationreasoncategoryid)
- [ConversationReasonStatusCode](#conversationreasonstatuscode)
- [DataSourceId](#datasourceid)
- [DataSourceObjectId](#datasourceobjectid)
- [EinsteinScoreNumber](#einsteinscorenumber)
- [FrequencyPercent](#frequencypercent)
- [Id](#id)
- [InternalOrganizationId](#internalorganizationid)
- [KQ_Id](#kq_id)
- [SummaryText](#summarytext)
- [TotalConversationCount](#totalconversationcount)

### AverageDurationSecondsNumber

- **Field API Name:** `ssot__AverageDurationSecondsNumber__c`
- **Data Type:** DOUBLE
- **Description:** Average duration (in seconds) of the conversations in this group.

### AverageNumOfTurnsNumber

- **Field API Name:** `ssot__AverageNumOfTurnsNumber__c`
- **Data Type:** DOUBLE
- **Description:** Average number of turns of the conversations in this group.

### cdp_sys_record_currency

- **Field API Name:** `ssot__cdp_sys_record_currency__c`
- **Data Type:** TEXT
- **Description:** System-generated metadata field that stores a 3-letter ISO currency code.

### ConversationReasonCategoryId

- **Field API Name:** `ssot__ConversationReasonCategoryId__c`
- **Data Type:** TEXT
- **Description:** A grouping of Conversation Reasons that have the same overall topic. This entity also contains the aggregated metrics of the associated Conversation Reasons. Example values are Order Management, Payments, Account Management.

### ConversationReasonStatusCode

- **Field API Name:** `ssot__ConversationReasonStatusCode__c`
- **Data Type:** TEXT
- **Description:** Status of whether this reason was added as an intent.

### DataSourceId

- **Field API Name:** `ssot__DataSourceId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### DataSourceObjectId

- **Field API Name:** `ssot__DataSourceObjectId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### EinsteinScoreNumber

- **Field API Name:** `ssot__EinsteinScoreNumber__c`
- **Data Type:** DOUBLE
- **Description:** Average einstein score of this reason.

### FrequencyPercent

- **Field API Name:** `ssot__FrequencyPercent__c`
- **Data Type:** DOUBLE
- **Description:** The frequency at which the conversations in this group occurred.

### Id

- **Field API Name:** `ssot__Id__c`
- **Data Type:** TEXT
- **Description:** Required. A unique, system-generated identifier for this ConversationReason record. Maximum size is 15 characters.

### InternalOrganizationId

- **Field API Name:** `ssot__InternalOrganizationId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### KQ_Id

- **Field API Name:** `KQ_Id__c`
- **Data Type:** TEXT
- **Description:** Key Qualifier system field for Id

### SummaryText

- **Field API Name:** `ssot__SummaryText__c`
- **Data Type:** TEXT
- **Description:** Summary of this Reason.

### TotalConversationCount

- **Field API Name:** `ssot__TotalConversationCount__c`
- **Data Type:** DOUBLE
- **Description:** Total number of conversations associated with this reason.