The ContactRequest entity stores information for customers who want to contact them back.
Object Properties
Object API Name: ContactRequest_std__dlm
Category: Unassigned
Availability: Available in 260 and later versions
Primary Key Field: Id
Fields
- cdp_sys_record_currency
- ContactRequestName
- DataSourceId
- DataSourceObjectId
- Id
- InternalOrganizationId
- IsCallback
- KQ_Id
- PreferredChannel
- PreferredPhone
- RequestDescription
- RequestReason
- Status
- WhatId
- WhatObject
- WhoId
- WhoObject
cdp_sys_record_currency
- Field API Name:
cdp_sys_record_currency__c - Data Type: TEXT
- Description: System-generated metadata field that stores a 3-letter ISO currency code.
ContactRequestName
- Field API Name:
ContactRequestName__c - Data Type: TEXT
- Description: An auto-generated string or number assigned to the contact request.
DataSourceId
- Field API Name:
DataSourceId__c - Data Type: TEXT
- Description: A unique, system-generated identifier for this record.
DataSourceObjectId
- Field API Name:
DataSourceObjectId__c - Data Type: TEXT
- Description: A unique, system-generated identifier for this record.
Id
- Field API Name:
Id__c - Data Type: TEXT
- Description: Primary Key
InternalOrganizationId
- Field API Name:
InternalOrganizationId__c - Data Type: TEXT
- Description: A unique, system-generated identifier for this record.
IsCallback
- Field API Name:
IsCallback__c - Data Type: BOOLEAN
- Description: Indicated whether this is a callback requested by customer or not
KQ_Id
- Field API Name:
KQ_Id__c - Data Type: TEXT
- Description: Key Qualifier system field for Id
PreferredChannel
- Field API Name:
PreferredChannel__c - Data Type: TEXT
- Description: Specifies the Preferred Channel. Example values include Phone
PreferredPhone
- Field API Name:
PreferredPhone__c - Data Type: TEXT
- Description: Phone number to contact the customer at
RequestDescription
- Field API Name:
RequestDescription__c - Data Type: TEXT
- Description: Description of contact request reason
RequestReason
- Field API Name:
RequestReason__c - Data Type: TEXT
- Description: Specifies the Request Reason. Example values include Account, Billing, Case
Status
- Field API Name:
Status__c - Data Type: TEXT
- Description: Specifies the Request Status. Example values include New, Attempted, Contacted
WhatId
- Field API Name:
WhatId__c - Data Type: TEXT
- Description: What the contact request is for
WhatObject
- Field API Name:
WhatObject__c - Data Type: TEXT
- Description: The related record's object associated with the contact request.
WhoId
- Field API Name:
WhoId__c - Data Type: TEXT
- Description: Who is this contact request from
WhoObject
- Field API Name:
WhoObject__c - Data Type: TEXT
- Description: The requestor record's object associated with the contact request.