---
schema_version: "1"
id: 177f6eb908007fb1a2e8855113c46a8d0f74c6edb68b4e8c4755ddc8d3fd3f6c
title: Contact Request DMO
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/std_dmos/c360dm-si-contactrequestdmo-dmo.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-si-contactrequestdmo-dmo.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 8e63b105d497d59db8ace2176126f8c31fcd623ce820c2761a28c8d763dfe11d
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Contact Request DMO

The ContactRequest entity stores information for customers who want to contact them back.

## Object Properties

**Object API Name:** `ContactRequest_std__dlm`  
**Category:** Unassigned  
**Availability:** Available in 260 and later versions  
**Primary Key Field:** Id  

## Fields

- [cdp_sys_record_currency](#cdp_sys_record_currency)
- [ContactRequestName](#contactrequestname)
- [DataSourceId](#datasourceid)
- [DataSourceObjectId](#datasourceobjectid)
- [Id](#id)
- [InternalOrganizationId](#internalorganizationid)
- [IsCallback](#iscallback)
- [KQ_Id](#kq_id)
- [PreferredChannel](#preferredchannel)
- [PreferredPhone](#preferredphone)
- [RequestDescription](#requestdescription)
- [RequestReason](#requestreason)
- [Status](#status)
- [WhatId](#whatid)
- [WhatObject](#whatobject)
- [WhoId](#whoid)
- [WhoObject](#whoobject)

### cdp_sys_record_currency

- **Field API Name:** `cdp_sys_record_currency__c`
- **Data Type:** TEXT
- **Description:** System-generated metadata field that stores a 3-letter ISO currency code.

### ContactRequestName

- **Field API Name:** `ContactRequestName__c`
- **Data Type:** TEXT
- **Description:** An auto-generated string or number assigned to the contact request.

### DataSourceId

- **Field API Name:** `DataSourceId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### DataSourceObjectId

- **Field API Name:** `DataSourceObjectId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### Id

- **Field API Name:** `Id__c`
- **Data Type:** TEXT
- **Description:** Primary Key

### InternalOrganizationId

- **Field API Name:** `InternalOrganizationId__c`
- **Data Type:** TEXT
- **Description:** A unique, system-generated identifier for this record.

### IsCallback

- **Field API Name:** `IsCallback__c`
- **Data Type:** BOOLEAN
- **Description:** Indicated whether this is a callback requested by customer or not

### KQ_Id

- **Field API Name:** `KQ_Id__c`
- **Data Type:** TEXT
- **Description:** Key Qualifier system field for Id

### PreferredChannel

- **Field API Name:** `PreferredChannel__c`
- **Data Type:** TEXT
- **Description:** Specifies the Preferred Channel. Example values include Phone

### PreferredPhone

- **Field API Name:** `PreferredPhone__c`
- **Data Type:** TEXT
- **Description:** Phone number to contact the customer at

### RequestDescription

- **Field API Name:** `RequestDescription__c`
- **Data Type:** TEXT
- **Description:** Description of contact request reason

### RequestReason

- **Field API Name:** `RequestReason__c`
- **Data Type:** TEXT
- **Description:** Specifies the Request Reason. Example values include Account, Billing, Case

### Status

- **Field API Name:** `Status__c`
- **Data Type:** TEXT
- **Description:** Specifies the Request Status. Example values include New, Attempted, Contacted

### WhatId

- **Field API Name:** `WhatId__c`
- **Data Type:** TEXT
- **Description:** What the contact request is for

### WhatObject

- **Field API Name:** `WhatObject__c`
- **Data Type:** TEXT
- **Description:** The related record's object associated with the contact request.

### WhoId

- **Field API Name:** `WhoId__c`
- **Data Type:** TEXT
- **Description:** Who is this contact request from

### WhoObject

- **Field API Name:** `WhoObject__c`
- **Data Type:** TEXT
- **Description:** The requestor record's object associated with the contact request.