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VoiceCall DLO Mappings

The VoiceCall object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for VoiceCall

Mappings to the Activity DMO Object

The VoiceCall DLO is mapped to the Activity DMO.

Mapping diagram for VoiceCall DLO to Activity DMO

  • The VoiceCall DLO field Id maps to the Activity DMO Object Id field.
  • The VoiceCall DLO field DataSourceObject maps to the Activity DMO Object DataSourceObjectId field.
  • The VoiceCall DLO field ActivityType maps to the Activity DMO Object ActivityType field.
  • The VoiceCall DLO field CallStartDateTime maps to the Activity DMO Object ActivityDateTime field.
  • The VoiceCall DLO field DataSource maps to the Activity DMO Object DataSourceId field.
  • The VoiceCall DLO field CreatedDate maps to the Activity DMO Object CreatedDate field.
  • The VoiceCall DLO field CreatedById maps to the Activity DMO Object CreatedById field.
  • The VoiceCall DLO field Name maps to the Activity DMO Object SubjectText field.

Mappings to the VoiceCall DMO Object

The VoiceCall DLO is mapped to the VoiceCall DMO.

Mapping diagram for VoiceCall DLO to VoiceCall DMO

  • The VoiceCall DLO field CallAcceptedDateTime maps to the VoiceCall DMO Object CallAcceptedDateTime field.
  • The VoiceCall DLO field CallCenterId maps to the VoiceCall DMO Object ContactCenterId field.
  • The VoiceCall DLO field CallConnectDateTime maps to the VoiceCall DMO Object CallConnectDateTime field.
  • The VoiceCall DLO field CallDurationInSeconds maps to the VoiceCall DMO Object CallDurationSecondsCount field.
  • The VoiceCall DLO field CallEndDateTime maps to the VoiceCall DMO Object CallEndDateTime field.
  • The VoiceCall DLO field CallOrigin maps to the VoiceCall DMO Object CallOriginType field.
  • The VoiceCall DLO field CallQueuedDateTime maps to the VoiceCall DMO Object CallQueuedDateTime field.
  • The VoiceCall DLO field CallResolution maps to the VoiceCall DMO Object CallResolution field.
  • The VoiceCall DLO field CallStartDateTime maps to the VoiceCall DMO Object CallStartDateTime field.
  • The VoiceCall DLO field CallType maps to the VoiceCall DMO Object VoiceCallType field.
  • The VoiceCall DLO field ConversationId maps to the VoiceCall DMO Object ConversationId field.
  • The VoiceCall DLO field CustomerHoldDuration maps to the VoiceCall DMO Object CustomerHoldDrtnSecondsCount field.
  • The VoiceCall DLO field DataSourceObject maps to the VoiceCall DMO Object DataSourceObjectId field.
  • The VoiceCall DLO field DataSource maps to the VoiceCall DMO Object DataSourceId field.
  • The VoiceCall DLO field Description maps to the VoiceCall DMO Object Description field.
  • The VoiceCall DLO field DisconnectReason maps to the VoiceCall DMO Object DisconnectReason field.
  • The VoiceCall DLO field FromPhoneNumber maps to the VoiceCall DMO Object FromPhoneNumber field.
  • The VoiceCall DLO field Id maps to the VoiceCall DMO Object Id field.
  • The VoiceCall DLO field LongestHoldDuration maps to the VoiceCall DMO Object LongestHoldDrtnSecondsCount field.
  • The VoiceCall DLO field Name maps to the VoiceCall DMO Object NameInterfaceField field.
  • The VoiceCall DLO field Name maps to the VoiceCall DMO Object Subject field.
  • The VoiceCall DLO field NextCallId maps to the VoiceCall DMO Object NextVoiceCallId field.
  • The VoiceCall DLO field NumberOfHolds maps to the VoiceCall DMO Object NumberOfHoldsQuantity field.
  • The VoiceCall DLO field OwnerId maps to the VoiceCall DMO Object OwnerId field.
  • The VoiceCall DLO field PreviousCallId maps to the VoiceCall DMO Object PreviousVoiceCallId field.
  • The VoiceCall DLO field Price maps to the VoiceCall DMO Object VoiceCallCostAmount field.
  • The VoiceCall DLO field QueueName maps to the VoiceCall DMO Object QueueName field.
  • The VoiceCall DLO field RelatedRecordId maps to the VoiceCall DMO Object RelatedToId field.
  • The VoiceCall DLO field RelatedToObject maps to the VoiceCall DMO Object RelatedToObject field.
  • The VoiceCall DLO field SfdcOrganizationId maps to the VoiceCall DMO Object DataSource field.
  • The VoiceCall DLO field SourceType maps to the VoiceCall DMO Object DataSourceApplicationName field.
  • The VoiceCall DLO field ToPhoneNumber maps to the VoiceCall DMO Object ToPhoneNumber field.
  • The VoiceCall DLO field VendorCallKey maps to the VoiceCall DMO Object VendorCallKeyText field.
  • The VoiceCall DLO field VendorParentCallKey maps to the VoiceCall DMO Object VendorParentCallKeyText field.
  • The VoiceCall DLO field VendorType maps to the VoiceCall DMO Object VoiceCallVendorType field.
  • The VoiceCall DLO field VoiceCallDisposition maps to the VoiceCall DMO Object VoiceCallDisposition field.
  • The VoiceCall DLO field QualityScore maps to the VoiceCall DMO Object QualityScoreNumber field.
  • The VoiceCall DLO field AveragePacketLoss maps to the VoiceCall DMO Object AveragePacketLossPercent field.
  • The VoiceCall DLO field MaximumPacketLoss maps to the VoiceCall DMO Object MaximumPacketLossPercent field.
  • The VoiceCall DLO field AverageJitter maps to the VoiceCall DMO Object AverageJitterMillisecond field.
  • The VoiceCall DLO field MaximumJitter maps to the VoiceCall DMO Object MaximumJitterMillisecond field.

Mappings to the EngagementAnalysisTextSession DMO Object

The VoiceCall DLO is mapped to the EngagementAnalysisTextSession DMO.

Mapping diagram for VoiceCall DLO to EngagementAnalysisTextSession DMO

  • The VoiceCall DLO field CallStartDateTime maps to the EngagementAnalysisTextSession DMO Object SessionStartDateTime field.
  • The VoiceCall DLO field CreatedDate maps to the EngagementAnalysisTextSession DMO Object SessionEndDateTime field.
  • The VoiceCall DLO field DataSource maps to the EngagementAnalysisTextSession DMO Object DataSourceId field.
  • The VoiceCall DLO field DataSourceObject maps to the EngagementAnalysisTextSession DMO Object DataSourceObjectId field.
  • The VoiceCall DLO field Id maps to the EngagementAnalysisTextSession DMO Object Id field.