---
schema_version: "1"
id: 06e80850fd2e687d66410e3f598bfacb9170e899b310c827704588ceea5d4b88
title: VoiceCall DLO Mappings
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/standard_mappings/c360dm-voicecall_dmo_mappings.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-voicecall_dmo_mappings.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 7e472313238c835c62d4449c7e661695dfeadfd1349181f47220d901113137ba
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# VoiceCall DLO Mappings

The VoiceCall object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

![Object Mapping Diagram for VoiceCall](https://developer.salesforce.com/media/data-cloud-dmo-mapping/standard_mappings/VoiceCall_obj_mappings_v3.svg '{"class": "image-lg"}')

## Mappings to the Activity DMO Object
The VoiceCall DLO is mapped to the [Activity DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/std_dmos/c360dm-si-activitydmo-dmo.md).


![Mapping diagram for VoiceCall DLO to Activity DMO](https://developer.salesforce.com/media/data-cloud-dmo-mapping/standard_mappings/VoiceCall_to_ActivityDmo_def_v3.svg '{"class": "image-lg"}')
* The VoiceCall DLO field **Id** maps to the Activity DMO Object **Id** field.
* The VoiceCall DLO field **DataSourceObject** maps to the Activity DMO Object **DataSourceObjectId** field.
* The VoiceCall DLO field **ActivityType** maps to the Activity DMO Object **ActivityType** field.
* The VoiceCall DLO field **CallStartDateTime** maps to the Activity DMO Object **ActivityDateTime** field.
* The VoiceCall DLO field **DataSource** maps to the Activity DMO Object **DataSourceId** field.
* The VoiceCall DLO field **CreatedDate** maps to the Activity DMO Object **CreatedDate** field.
* The VoiceCall DLO field **CreatedById** maps to the Activity DMO Object **CreatedById** field.
* The VoiceCall DLO field **Name** maps to the Activity DMO Object **SubjectText** field.

## Mappings to the VoiceCall DMO Object
The VoiceCall DLO is mapped to the [VoiceCall DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/std_dmos/c360dm-si-voicecalldmo-dmo.md).


![Mapping diagram for VoiceCall DLO to VoiceCall DMO](https://developer.salesforce.com/media/data-cloud-dmo-mapping/standard_mappings/VoiceCall_to_VoiceCallDmo_def_v3.svg '{"class": "image-lg"}')
* The VoiceCall DLO field **CallAcceptedDateTime** maps to the VoiceCall DMO Object **CallAcceptedDateTime** field.
* The VoiceCall DLO field **CallCenterId** maps to the VoiceCall DMO Object **ContactCenterId** field.
* The VoiceCall DLO field **CallConnectDateTime** maps to the VoiceCall DMO Object **CallConnectDateTime** field.
* The VoiceCall DLO field **CallDurationInSeconds** maps to the VoiceCall DMO Object **CallDurationSecondsCount** field.
* The VoiceCall DLO field **CallEndDateTime** maps to the VoiceCall DMO Object **CallEndDateTime** field.
* The VoiceCall DLO field **CallOrigin** maps to the VoiceCall DMO Object **CallOriginType** field.
* The VoiceCall DLO field **CallQueuedDateTime** maps to the VoiceCall DMO Object **CallQueuedDateTime** field.
* The VoiceCall DLO field **CallResolution** maps to the VoiceCall DMO Object **CallResolution** field.
* The VoiceCall DLO field **CallStartDateTime** maps to the VoiceCall DMO Object **CallStartDateTime** field.
* The VoiceCall DLO field **CallType** maps to the VoiceCall DMO Object **VoiceCallType** field.
* The VoiceCall DLO field **ConversationId** maps to the VoiceCall DMO Object **ConversationId** field.
* The VoiceCall DLO field **CustomerHoldDuration** maps to the VoiceCall DMO Object **CustomerHoldDrtnSecondsCount** field.
* The VoiceCall DLO field **DataSourceObject** maps to the VoiceCall DMO Object **DataSourceObjectId** field.
* The VoiceCall DLO field **DataSource** maps to the VoiceCall DMO Object **DataSourceId** field.
* The VoiceCall DLO field **Description** maps to the VoiceCall DMO Object **Description** field.
* The VoiceCall DLO field **DisconnectReason** maps to the VoiceCall DMO Object **DisconnectReason** field.
* The VoiceCall DLO field **FromPhoneNumber** maps to the VoiceCall DMO Object **FromPhoneNumber** field.
* The VoiceCall DLO field **Id** maps to the VoiceCall DMO Object **Id** field.
* The VoiceCall DLO field **LongestHoldDuration** maps to the VoiceCall DMO Object **LongestHoldDrtnSecondsCount** field.
* The VoiceCall DLO field **Name** maps to the VoiceCall DMO Object **NameInterfaceField** field.
* The VoiceCall DLO field **Name** maps to the VoiceCall DMO Object **Subject** field.
* The VoiceCall DLO field **NextCallId** maps to the VoiceCall DMO Object **NextVoiceCallId** field.
* The VoiceCall DLO field **NumberOfHolds** maps to the VoiceCall DMO Object **NumberOfHoldsQuantity** field.
* The VoiceCall DLO field **OwnerId** maps to the VoiceCall DMO Object **OwnerId** field.
* The VoiceCall DLO field **PreviousCallId** maps to the VoiceCall DMO Object **PreviousVoiceCallId** field.
* The VoiceCall DLO field **Price** maps to the VoiceCall DMO Object **VoiceCallCostAmount** field.
* The VoiceCall DLO field **QueueName** maps to the VoiceCall DMO Object **QueueName** field.
* The VoiceCall DLO field **RelatedRecordId** maps to the VoiceCall DMO Object **RelatedToId** field.
* The VoiceCall DLO field **RelatedToObject** maps to the VoiceCall DMO Object **RelatedToObject** field.
* The VoiceCall DLO field **SfdcOrganizationId** maps to the VoiceCall DMO Object **DataSource** field.
* The VoiceCall DLO field **SourceType** maps to the VoiceCall DMO Object **DataSourceApplicationName** field.
* The VoiceCall DLO field **ToPhoneNumber** maps to the VoiceCall DMO Object **ToPhoneNumber** field.
* The VoiceCall DLO field **VendorCallKey** maps to the VoiceCall DMO Object **VendorCallKeyText** field.
* The VoiceCall DLO field **VendorParentCallKey** maps to the VoiceCall DMO Object **VendorParentCallKeyText** field.
* The VoiceCall DLO field **VendorType** maps to the VoiceCall DMO Object **VoiceCallVendorType** field.
* The VoiceCall DLO field **VoiceCallDisposition** maps to the VoiceCall DMO Object **VoiceCallDisposition** field.
* The VoiceCall DLO field **QualityScore** maps to the VoiceCall DMO Object **QualityScoreNumber** field.
* The VoiceCall DLO field **AveragePacketLoss** maps to the VoiceCall DMO Object **AveragePacketLossPercent** field.
* The VoiceCall DLO field **MaximumPacketLoss** maps to the VoiceCall DMO Object **MaximumPacketLossPercent** field.
* The VoiceCall DLO field **AverageJitter** maps to the VoiceCall DMO Object **AverageJitterMillisecond** field.
* The VoiceCall DLO field **MaximumJitter** maps to the VoiceCall DMO Object **MaximumJitterMillisecond** field.

## Mappings to the EngagementAnalysisTextSession DMO Object
The VoiceCall DLO is mapped to the [EngagementAnalysisTextSession DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/std_dmos/c360dm-si-engagementanalysistextsessiondmo-dmo.md).


![Mapping diagram for VoiceCall DLO to EngagementAnalysisTextSession DMO](https://developer.salesforce.com/media/data-cloud-dmo-mapping/standard_mappings/VoiceCall_to_EngagementAnalysisTextSessionDmo_def_v3.svg '{"class": "image-lg"}')
* The VoiceCall DLO field **CallStartDateTime** maps to the EngagementAnalysisTextSession DMO Object **SessionStartDateTime** field.
* The VoiceCall DLO field **CreatedDate** maps to the EngagementAnalysisTextSession DMO Object **SessionEndDateTime** field.
* The VoiceCall DLO field **DataSource** maps to the EngagementAnalysisTextSession DMO Object **DataSourceId** field.
* The VoiceCall DLO field **DataSourceObject** maps to the EngagementAnalysisTextSession DMO Object **DataSourceObjectId** field.
* The VoiceCall DLO field **Id** maps to the EngagementAnalysisTextSession DMO Object **Id** field.