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UserServicePresence DLO Mappings

The UserServicePresence object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for UserServicePresence

Mappings to the AgentServicePresence DMO Object

The UserServicePresence DLO is mapped to the AgentServicePresence DMO.

Mapping diagram for UserServicePresence DLO to AgentServicePresence DMO

  • The UserServicePresence DLO field AverageCapacity maps to the AgentServicePresence DMO Object AverageCapacity field.
  • The UserServicePresence DLO field DataSourceObject maps to the AgentServicePresence DMO Object DataSourceObjectId field.
  • The UserServicePresence DLO field AtCapacityDuration maps to the AgentServicePresence DMO Object AtCapacityDuration field.
  • The UserServicePresence DLO field StatusEndDate maps to the AgentServicePresence DMO Object StatusEndDate field.
  • The UserServicePresence DLO field ServicePresenceStatusId maps to the AgentServicePresence DMO Object ServicePresenceStatusId field.
  • The UserServicePresence DLO field IsCurrentState maps to the AgentServicePresence DMO Object IsCurrentState field.
  • The UserServicePresence DLO field IdleDuration maps to the AgentServicePresence DMO Object IdleDuration field.
  • The UserServicePresence DLO field StatusStartDate maps to the AgentServicePresence DMO Object StatusStartDate field.
  • The UserServicePresence DLO field UserId maps to the AgentServicePresence DMO Object UserId field.
  • The UserServicePresence DLO field DataSource maps to the AgentServicePresence DMO Object DataSourceId field.
  • The UserServicePresence DLO field Name maps to the AgentServicePresence DMO Object NameInterfaceField field.
  • The UserServicePresence DLO field StatusDuration maps to the AgentServicePresence DMO Object StatusDurationSeconds field.
  • The UserServicePresence DLO field Id maps to the AgentServicePresence DMO Object Id field.
  • The UserServicePresence DLO field IsAway maps to the AgentServicePresence DMO Object IsAway field.
  • The UserServicePresence DLO field ConfiguredCapacity maps to the AgentServicePresence DMO Object ConfiguredCapacity field.