---
schema_version: "1"
id: 570a2ae341b3a861547436cf673c56b82938b7f3307a592355bae5e5279e6b83
title: UserServicePresence DLO Mappings
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/standard_mappings/c360dm-userservicepresence_dmo_mappings.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-userservicepresence_dmo_mappings.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: a1c82f30586146443b994418784275915751cb93919f494a37645d13b9b27019
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# UserServicePresence DLO Mappings

The UserServicePresence object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

![Object Mapping Diagram for UserServicePresence](https://developer.salesforce.com/media/data-cloud-dmo-mapping/standard_mappings/UserServicePresence_obj_mappings_v3.svg '{"class": "image-lg"}')

## Mappings to the AgentServicePresence DMO Object
The UserServicePresence DLO is mapped to the [AgentServicePresence DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/std_dmos/c360dm-si-agentservicepresencedmo-dmo.md).


![Mapping diagram for UserServicePresence DLO to AgentServicePresence DMO](https://developer.salesforce.com/media/data-cloud-dmo-mapping/standard_mappings/UserServicePresence_to_AgentServicePresenceDmo_def_v3.svg '{"class": "image-lg"}')
* The UserServicePresence DLO field **AverageCapacity** maps to the AgentServicePresence DMO Object **AverageCapacity** field.
* The UserServicePresence DLO field **DataSourceObject** maps to the AgentServicePresence DMO Object **DataSourceObjectId** field.
* The UserServicePresence DLO field **AtCapacityDuration** maps to the AgentServicePresence DMO Object **AtCapacityDuration** field.
* The UserServicePresence DLO field **StatusEndDate** maps to the AgentServicePresence DMO Object **StatusEndDate** field.
* The UserServicePresence DLO field **ServicePresenceStatusId** maps to the AgentServicePresence DMO Object **ServicePresenceStatusId** field.
* The UserServicePresence DLO field **IsCurrentState** maps to the AgentServicePresence DMO Object **IsCurrentState** field.
* The UserServicePresence DLO field **IdleDuration** maps to the AgentServicePresence DMO Object **IdleDuration** field.
* The UserServicePresence DLO field **StatusStartDate** maps to the AgentServicePresence DMO Object **StatusStartDate** field.
* The UserServicePresence DLO field **UserId** maps to the AgentServicePresence DMO Object **UserId** field.
* The UserServicePresence DLO field **DataSource** maps to the AgentServicePresence DMO Object **DataSourceId** field.
* The UserServicePresence DLO field **Name** maps to the AgentServicePresence DMO Object **NameInterfaceField** field.
* The UserServicePresence DLO field **StatusDuration** maps to the AgentServicePresence DMO Object **StatusDurationSeconds** field.
* The UserServicePresence DLO field **Id** maps to the AgentServicePresence DMO Object **Id** field.
* The UserServicePresence DLO field **IsAway** maps to the AgentServicePresence DMO Object **IsAway** field.
* The UserServicePresence DLO field **ConfiguredCapacity** maps to the AgentServicePresence DMO Object **ConfiguredCapacity** field.