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ServiceRequest DLO Mappings

The ServiceRequest object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for ServiceRequest

Mappings to the ServiceRequest DMO Object

The ServiceRequest DLO is mapped to the ServiceRequest DMO.

Mapping diagram for ServiceRequest DLO to ServiceRequest DMO

  • The ServiceRequest DLO field AssignedGroupId maps to the ServiceRequest DMO Object AssignedGroupId field.
  • The ServiceRequest DLO field AssignedUserId maps to the ServiceRequest DMO Object AssignedUserId field.
  • The ServiceRequest DLO field ClosedDate maps to the ServiceRequest DMO Object ClosedDateTime field.
  • The ServiceRequest DLO field CreatedById maps to the ServiceRequest DMO Object CreatedById field.
  • The ServiceRequest DLO field CreatedDate maps to the ServiceRequest DMO Object CreatedDate field.
  • The ServiceRequest DLO field DataSourceObject maps to the ServiceRequest DMO Object DataSourceObjectId field.
  • The ServiceRequest DLO field DataSource maps to the ServiceRequest DMO Object DataSourceId field.
  • The ServiceRequest DLO field Description maps to the ServiceRequest DMO Object Description field.
  • The ServiceRequest DLO field Id maps to the ServiceRequest DMO Object Id field.
  • The ServiceRequest DLO field IsClosed maps to the ServiceRequest DMO Object IsClosed field.
  • The ServiceRequest DLO field IsPaused maps to the ServiceRequest DMO Object IsPaused field.
  • The ServiceRequest DLO field LastModifiedById maps to the ServiceRequest DMO Object LastModifiedById field.
  • The ServiceRequest DLO field LastModifiedDate maps to the ServiceRequest DMO Object LastModifiedDate field.
  • The ServiceRequest DLO field MilestoneStatus maps to the ServiceRequest DMO Object MilestoneStatus field.
  • The ServiceRequest DLO field Name maps to the ServiceRequest DMO Object NameInterfaceField field.
  • The ServiceRequest DLO field OwnerId maps to the ServiceRequest DMO Object OwnerId field.
  • The ServiceRequest DLO field ParentServiceRequestId maps to the ServiceRequest DMO Object ParentServiceRequestId field.
  • The ServiceRequest DLO field Priority maps to the ServiceRequest DMO Object PriorityTxt field.
  • The ServiceRequest DLO field ReportedById maps to the ServiceRequest DMO Object SubmitterId field.
  • The ServiceRequest DLO field ResolutionDate maps to the ServiceRequest DMO Object ResolutionDateTime field.
  • The ServiceRequest DLO field ResolutionSummary maps to the ServiceRequest DMO Object ResolutionSummaryTxt field.
  • The ServiceRequest DLO field ServiceRequestType maps to the ServiceRequest DMO Object ServiceRequestType field.
  • The ServiceRequest DLO field SlaEndDate maps to the ServiceRequest DMO Object SlaEndDateTime field.
  • The ServiceRequest DLO field SlaPauseDate maps to the ServiceRequest DMO Object SlaPauseDateTime field.
  • The ServiceRequest DLO field SlaStartDate maps to the ServiceRequest DMO Object SlaStartDateTime field.
  • The ServiceRequest DLO field StatusCode maps to the ServiceRequest DMO Object StatusCode field.
  • The ServiceRequest DLO field Status maps to the ServiceRequest DMO Object Status field.
  • The ServiceRequest DLO field Subject maps to the ServiceRequest DMO Object SubjectTxt field.
  • The ServiceRequest DLO field SystemModstamp maps to the ServiceRequest DMO Object SystemModDateTime field.
  • The ServiceRequest DLO field ReportedByObject maps to the ServiceRequest DMO Object SubmitterObject field.
  • The ServiceRequest DLO field OwnerObject maps to the ServiceRequest DMO Object OwnerObject field.