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Incident DLO Mappings

The Incident object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for Incident

Mappings to the Incident DMO Object

The Incident DLO is mapped to the Incident DMO.

Mapping diagram for Incident DLO to Incident DMO

  • The Incident DLO field AssignedGroupId maps to the Incident DMO Object AssignedGroupId field.
  • The Incident DLO field AssignedUserId maps to the Incident DMO Object AssignedUserId field.
  • The Incident DLO field BusinessHoursId maps to the Incident DMO Object OperatingHoursId field.
  • The Incident DLO field Category maps to the Incident DMO Object IncidentCategory field.
  • The Incident DLO field DataSource maps to the Incident DMO Object DataSourceId field.
  • The Incident DLO field DataSourceObject maps to the Incident DMO Object DataSourceObjectId field.
  • The Incident DLO field Description maps to the Incident DMO Object Description field.
  • The Incident DLO field DetectedDateTime maps to the Incident DMO Object DetectedDateTime field.
  • The Incident DLO field EndDateTime maps to the Incident DMO Object EndDateTime field.
  • The Incident DLO field EntitlementId maps to the Incident DMO Object ServiceEntitlementId field.
  • The Incident DLO field Id maps to the Incident DMO Object Id field.
  • The Incident DLO field Impact maps to the Incident DMO Object IncidentImpact field.
  • The Incident DLO field IncidentNumber maps to the Incident DMO Object IncidentNumber field.
  • The Incident DLO field IsClosed maps to the Incident DMO Object IsClosed field.
  • The Incident DLO field IsMajorIncident maps to the Incident DMO Object IsMajorIncident field.
  • The Incident DLO field MajorIncidentStatusComments maps to the Incident DMO Object MajorIncidentStatusCommentsText field.
  • The Incident DLO field MajorIncidentStatus maps to the Incident DMO Object MajorIncidentStatus field.
  • The Incident DLO field MilestoneStatus maps to the Incident DMO Object MilestoneStatusText field.
  • The Incident DLO field OwnerId maps to the Incident DMO Object OwnerId field.
  • The Incident DLO field OwnerObject maps to the Incident DMO Object OwnerObject field.
  • The Incident DLO field ParentIncidentId maps to the Incident DMO Object ParentIncidentId field.
  • The Incident DLO field Priority maps to the Incident DMO Object IncidentPriority field.
  • The Incident DLO field PriorityOverrideReason maps to the Incident DMO Object PriorityOverrideReasonText field.
  • The Incident DLO field ReportedById maps to the Incident DMO Object ReportedById field.
  • The Incident DLO field ReportedMethodIdentifier maps to the Incident DMO Object ReportedMethodIdentifier field.
  • The Incident DLO field ReportedMethod maps to the Incident DMO Object IncidentReportedMethod field.
  • The Incident DLO field ResolutionDateTime maps to the Incident DMO Object ResolutionDateTime field.
  • The Incident DLO field ResolutionStatusCode maps to the Incident DMO Object IncidentResolutionStatus field.
  • The Incident DLO field ResolutionSummary maps to the Incident DMO Object ResolutionSummaryText field.
  • The Incident DLO field ResolvedById maps to the Incident DMO Object ResolvedById field.
  • The Incident DLO field SlaExitDate maps to the Incident DMO Object EntitlementProcessEndDateTime field.
  • The Incident DLO field SlaStartDate maps to the Incident DMO Object EntitlementProcessStartDateTime field.
  • The Incident DLO field StartDateTime maps to the Incident DMO Object StartDateTime field.
  • The Incident DLO field StatusCode maps to the Incident DMO Object IncidentStatusCategory field.
  • The Incident DLO field Status maps to the Incident DMO Object IncidentStatus field.
  • The Incident DLO field StopStartDate maps to the Incident DMO Object IncidentPausedDateTime field.
  • The Incident DLO field SubCategory maps to the Incident DMO Object IncidentSubCateogory field.
  • The Incident DLO field Subject maps to the Incident DMO Object SubjectText field.
  • The Incident DLO field Type maps to the Incident DMO Object IncidentType field.
  • The Incident DLO field Urgency maps to the Incident DMO Object IncidentUrgency field.
  • The Incident DLO field CreatedById maps to the Incident DMO Object CreatedById field.
  • The Incident DLO field CreatedDate maps to the Incident DMO Object CreatedDate field.
  • The Incident DLO field IsStopped maps to the Incident DMO Object IsStopped field.
  • The Incident DLO field LastModifiedById maps to the Incident DMO Object LastModifiedById field.
  • The Incident DLO field LastModifiedDate maps to the Incident DMO Object LastModifiedDate field.
  • The Incident DLO field SystemModstamp maps to the Incident DMO Object SystemModstamp field.