---
schema_version: "1"
id: e8ea143ab050e0d0737b40763c92ca79f14e08000969a1c4326e6ade7764dcb2
title: Incident DLO Mappings
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/standard_mappings/c360dm-incident_dmo_mappings.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-incident_dmo_mappings.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 4529253506da33a2a75f3be9aa79b24f939717f9b897c3a6874cf019fb366c29
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Incident DLO Mappings

The Incident object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

![Object Mapping Diagram for Incident](https://developer.salesforce.com/media/data-cloud-dmo-mapping/standard_mappings/Incident_obj_mappings_v3.svg '{"class": "image-lg"}')

## Mappings to the Incident DMO Object
The Incident DLO is mapped to the [Incident DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/std_dmos/c360dm-si-incidentdmo-dmo.md).


![Mapping diagram for Incident DLO to Incident DMO](https://developer.salesforce.com/media/data-cloud-dmo-mapping/standard_mappings/Incident_to_IncidentDmo_def_v3.svg '{"class": "image-lg"}')
* The Incident DLO field **AssignedGroupId** maps to the Incident DMO Object **AssignedGroupId** field.
* The Incident DLO field **AssignedUserId** maps to the Incident DMO Object **AssignedUserId** field.
* The Incident DLO field **BusinessHoursId** maps to the Incident DMO Object **OperatingHoursId** field.
* The Incident DLO field **Category** maps to the Incident DMO Object **IncidentCategory** field.
* The Incident DLO field **DataSource** maps to the Incident DMO Object **DataSourceId** field.
* The Incident DLO field **DataSourceObject** maps to the Incident DMO Object **DataSourceObjectId** field.
* The Incident DLO field **Description** maps to the Incident DMO Object **Description** field.
* The Incident DLO field **DetectedDateTime** maps to the Incident DMO Object **DetectedDateTime** field.
* The Incident DLO field **EndDateTime** maps to the Incident DMO Object **EndDateTime** field.
* The Incident DLO field **EntitlementId** maps to the Incident DMO Object **ServiceEntitlementId** field.
* The Incident DLO field **Id** maps to the Incident DMO Object **Id** field.
* The Incident DLO field **Impact** maps to the Incident DMO Object **IncidentImpact** field.
* The Incident DLO field **IncidentNumber** maps to the Incident DMO Object **IncidentNumber** field.
* The Incident DLO field **IsClosed** maps to the Incident DMO Object **IsClosed** field.
* The Incident DLO field **IsMajorIncident** maps to the Incident DMO Object **IsMajorIncident** field.
* The Incident DLO field **MajorIncidentStatusComments** maps to the Incident DMO Object **MajorIncidentStatusCommentsText** field.
* The Incident DLO field **MajorIncidentStatus** maps to the Incident DMO Object **MajorIncidentStatus** field.
* The Incident DLO field **MilestoneStatus** maps to the Incident DMO Object **MilestoneStatusText** field.
* The Incident DLO field **OwnerId** maps to the Incident DMO Object **OwnerId** field.
* The Incident DLO field **OwnerObject** maps to the Incident DMO Object **OwnerObject** field.
* The Incident DLO field **ParentIncidentId** maps to the Incident DMO Object **ParentIncidentId** field.
* The Incident DLO field **Priority** maps to the Incident DMO Object **IncidentPriority** field.
* The Incident DLO field **PriorityOverrideReason** maps to the Incident DMO Object **PriorityOverrideReasonText** field.
* The Incident DLO field **ReportedById** maps to the Incident DMO Object **ReportedById** field.
* The Incident DLO field **ReportedMethodIdentifier** maps to the Incident DMO Object **ReportedMethodIdentifier** field.
* The Incident DLO field **ReportedMethod** maps to the Incident DMO Object **IncidentReportedMethod** field.
* The Incident DLO field **ResolutionDateTime** maps to the Incident DMO Object **ResolutionDateTime** field.
* The Incident DLO field **ResolutionStatusCode** maps to the Incident DMO Object **IncidentResolutionStatus** field.
* The Incident DLO field **ResolutionSummary** maps to the Incident DMO Object **ResolutionSummaryText** field.
* The Incident DLO field **ResolvedById** maps to the Incident DMO Object **ResolvedById** field.
* The Incident DLO field **SlaExitDate** maps to the Incident DMO Object **EntitlementProcessEndDateTime** field.
* The Incident DLO field **SlaStartDate** maps to the Incident DMO Object **EntitlementProcessStartDateTime** field.
* The Incident DLO field **StartDateTime** maps to the Incident DMO Object **StartDateTime** field.
* The Incident DLO field **StatusCode** maps to the Incident DMO Object **IncidentStatusCategory** field.
* The Incident DLO field **Status** maps to the Incident DMO Object **IncidentStatus** field.
* The Incident DLO field **StopStartDate** maps to the Incident DMO Object **IncidentPausedDateTime** field.
* The Incident DLO field **SubCategory** maps to the Incident DMO Object **IncidentSubCateogory** field.
* The Incident DLO field **Subject** maps to the Incident DMO Object **SubjectText** field.
* The Incident DLO field **Type** maps to the Incident DMO Object **IncidentType** field.
* The Incident DLO field **Urgency** maps to the Incident DMO Object **IncidentUrgency** field.
* The Incident DLO field **CreatedById** maps to the Incident DMO Object **CreatedById** field.
* The Incident DLO field **CreatedDate** maps to the Incident DMO Object **CreatedDate** field.
* The Incident DLO field **IsStopped** maps to the Incident DMO Object **IsStopped** field.
* The Incident DLO field **LastModifiedById** maps to the Incident DMO Object **LastModifiedById** field.
* The Incident DLO field **LastModifiedDate** maps to the Incident DMO Object **LastModifiedDate** field.
* The Incident DLO field **SystemModstamp** maps to the Incident DMO Object **SystemModstamp** field.