ConversationReasonGroup DLO Mappings

The ConversationReasonGroup object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Mappings to the ConversationReasonCategory DMO Object

The ConversationReasonGroup DLO is mapped to the ConversationReasonCategory DMO.

• The ConversationReasonGroup DLO field DataSourceObject maps to the ConversationReasonCategory DMO Object DataSourceObjectId field.
• The ConversationReasonGroup DLO field ReasonCount maps to the ConversationReasonCategory DMO Object ReasonCount field.
• The ConversationReasonGroup DLO field Id maps to the ConversationReasonCategory DMO Object Id field.
• The ConversationReasonGroup DLO field ConvReasonReportDefinitionId maps to the ConversationReasonCategory DMO Object ConvReasonReportDefinitionId field.
• The ConversationReasonGroup DLO field TrainingDate maps to the ConversationReasonCategory DMO Object TrainingDate field.
• The ConversationReasonGroup DLO field AverageDurationSeconds maps to the ConversationReasonCategory DMO Object AverageDurationSecondsNumber field.
• The ConversationReasonGroup DLO field TotalConversationCount maps to the ConversationReasonCategory DMO Object TotalConversationCount field.
• The ConversationReasonGroup DLO field Name maps to the ConversationReasonCategory DMO Object NameInterfaceField field.
• The ConversationReasonGroup DLO field EinsteinScore maps to the ConversationReasonCategory DMO Object EinsteinScoreNumber field.
• The ConversationReasonGroup DLO field AverageNumOfTurns maps to the ConversationReasonCategory DMO Object AverageNumOfTurnsConversationNumber field.
• The ConversationReasonGroup DLO field DataSource maps to the ConversationReasonCategory DMO Object DataSourceId field.
• The ConversationReasonGroup DLO field FrequencyPercent maps to the ConversationReasonCategory DMO Object FrequencyPercent field.