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ConversationReason DLO Mappings

The ConversationReason object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for ConversationReason

Mappings to the ConversationReason DMO Object

The ConversationReason DLO is mapped to the ConversationReason DMO.

Mapping diagram for ConversationReason DLO to ConversationReason DMO

  • The ConversationReason DLO field ConversationReasonGroupId maps to the ConversationReason DMO Object ConversationReasonCategoryId field.
  • The ConversationReason DLO field Id maps to the ConversationReason DMO Object Id field.
  • The ConversationReason DLO field TotalConversationCount maps to the ConversationReason DMO Object TotalConversationCount field.
  • The ConversationReason DLO field Summary maps to the ConversationReason DMO Object SummaryText field.
  • The ConversationReason DLO field DataSource maps to the ConversationReason DMO Object DataSourceId field.
  • The ConversationReason DLO field AverageNumOfTurns maps to the ConversationReason DMO Object AverageNumOfTurnsNumber field.
  • The ConversationReason DLO field AverageDurationSeconds maps to the ConversationReason DMO Object AverageDurationSecondsNumber field.
  • The ConversationReason DLO field EinsteinScore maps to the ConversationReason DMO Object EinsteinScoreNumber field.
  • The ConversationReason DLO field DataSourceObject maps to the ConversationReason DMO Object DataSourceObjectId field.
  • The ConversationReason DLO field Status maps to the ConversationReason DMO Object ConversationReasonStatusCode field.
  • The ConversationReason DLO field FrequencyPercent maps to the ConversationReason DMO Object FrequencyPercent field.