---
schema_version: "1"
id: 60712e7099c5b9694d288972346080c59e14990c54cc919ab12fe659f71d010b
title: ConversationReason DLO Mappings
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/standard_mappings/c360dm-conversationreason_dmo_mappings.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-conversationreason_dmo_mappings.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: f678a83fb570a4c63cc4037f2b83f856ba7449b637fcd34b1083f72f6bd2203e
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# ConversationReason DLO Mappings

The ConversationReason object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

![Object Mapping Diagram for ConversationReason](https://developer.salesforce.com/media/data-cloud-dmo-mapping/standard_mappings/ConversationReason_obj_mappings_v3.svg '{"class": "image-lg"}')

## Mappings to the ConversationReason DMO Object
The ConversationReason DLO is mapped to the [ConversationReason DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/std_dmos/c360dm-si-conversationreasondmo-dmo.md).


![Mapping diagram for ConversationReason DLO to ConversationReason DMO](https://developer.salesforce.com/media/data-cloud-dmo-mapping/standard_mappings/ConversationReason_to_ConversationReasonDmo_def_v3.svg '{"class": "image-lg"}')
* The ConversationReason DLO field **ConversationReasonGroupId** maps to the ConversationReason DMO Object **ConversationReasonCategoryId** field.
* The ConversationReason DLO field **Id** maps to the ConversationReason DMO Object **Id** field.
* The ConversationReason DLO field **TotalConversationCount** maps to the ConversationReason DMO Object **TotalConversationCount** field.
* The ConversationReason DLO field **Summary** maps to the ConversationReason DMO Object **SummaryText** field.
* The ConversationReason DLO field **DataSource** maps to the ConversationReason DMO Object **DataSourceId** field.
* The ConversationReason DLO field **AverageNumOfTurns** maps to the ConversationReason DMO Object **AverageNumOfTurnsNumber** field.
* The ConversationReason DLO field **AverageDurationSeconds** maps to the ConversationReason DMO Object **AverageDurationSecondsNumber** field.
* The ConversationReason DLO field **EinsteinScore** maps to the ConversationReason DMO Object **EinsteinScoreNumber** field.
* The ConversationReason DLO field **DataSourceObject** maps to the ConversationReason DMO Object **DataSourceObjectId** field.
* The ConversationReason DLO field **Status** maps to the ConversationReason DMO Object **ConversationReasonStatusCode** field.
* The ConversationReason DLO field **FrequencyPercent** maps to the ConversationReason DMO Object **FrequencyPercent** field.