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Case DLO Mappings

The Case object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for Case

Mappings to the Case DMO Object

The Case DLO is mapped to the Case DMO.

Mapping diagram for Case DLO to Case DMO

  • The Case DLO field AccountId maps to the Case DMO Object AccountId field.
  • The Case DLO field AssetId maps to the Case DMO Object ExternalRecordId field.
  • The Case DLO field BusinessHoursId maps to the Case DMO Object CaseSupportWorkHoursId field.
  • The Case DLO field CaseNumber maps to the Case DMO Object CaseNumber field.
  • The Case DLO field ClosedDate maps to the Case DMO Object ClosedDateTime field.
  • The Case DLO field Comments maps to the Case DMO Object CaseComments field.
  • The Case DLO field ContactId maps to the Case DMO Object AccountContactId field.
  • The Case DLO field ContactId maps to the Case DMO Object IndividualId field.
  • The Case DLO field CreatedDate maps to the Case DMO Object CreatedDate field.
  • The Case DLO field DataSource maps to the Case DMO Object DataSourceId field.
  • The Case DLO field DataSourceObject maps to the Case DMO Object DataSourceObjectId field.
  • The Case DLO field Description maps to the Case DMO Object Description field.
  • The Case DLO field DescriptionRichText maps to the Case DMO Object DescriptionRichText field.
  • The Case DLO field MilestoneStatus maps to the Case DMO Object MilestoneStatusText field.
  • The Case DLO field Id maps to the Case DMO Object Id field.
  • The Case DLO field IsClosed maps to the Case DMO Object IsClosed field.
  • The Case DLO field IsClosedOnCreate maps to the Case DMO Object IsClosedOnCreate field.
  • The Case DLO field IsEscalated maps to the Case DMO Object IsEscalated field.
  • The Case DLO field LastModifiedDate maps to the Case DMO Object LastModifiedDate field.
  • The Case DLO field Origin maps to the Case DMO Object CaseCreationChannelId field.
  • The Case DLO field Origin maps to the Case DMO Object Origin field.
  • The Case DLO field OwnerId maps to the Case DMO Object AssignedUserId field.
  • The Case DLO field ParentId maps to the Case DMO Object ParentCaseId field.
  • The Case DLO field Priority maps to the Case DMO Object CasePriorityId field.
  • The Case DLO field ProductId maps to the Case DMO Object ProductId field.
  • The Case DLO field Reason maps to the Case DMO Object CaseClosureReasonId field.
  • The Case DLO field Reason maps to the Case DMO Object ReasonType field.
  • The Case DLO field Status maps to the Case DMO Object CaseStatusId field.
  • The Case DLO field Subject maps to the Case DMO Object Subject field.
  • The Case DLO field SuppliedName maps to the Case DMO Object NameInterfaceField field.
  • The Case DLO field Type maps to the Case DMO Object CaseTypeId field.
  • The Case DLO field OwnerId maps to the Case DMO Object OwnerId field.
  • The Case DLO field RecordTypeId maps to the Case DMO Object CaseCategoryId field.