---
schema_version: "1"
id: bf8c32701856d81ee6f28dea31e46837eae2bdb437eb0a2bf821b83fe7140c60
title: Case DLO Mappings
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/standard_mappings/c360dm-case_dmo_mappings.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-case_dmo_mappings.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 26eb1e3b8fda6a437652e7683fcdb01cb05a9acbc1ae50c1abdf78c9b00ddd63
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Case DLO Mappings

The Case object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

![Object Mapping Diagram for Case](https://developer.salesforce.com/media/data-cloud-dmo-mapping/standard_mappings/Case_obj_mappings_v3.svg '{"class": "image-lg"}')

## Mappings to the Case DMO Object
The Case DLO is mapped to the [Case DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/std_dmos/c360dm-si-casedmo-dmo.md).


![Mapping diagram for Case DLO to Case DMO](https://developer.salesforce.com/media/data-cloud-dmo-mapping/standard_mappings/Case_to_CaseDmo_def_v3.svg '{"class": "image-lg"}')
* The Case DLO field **AccountId** maps to the Case DMO Object **AccountId** field.
* The Case DLO field **AssetId** maps to the Case DMO Object **ExternalRecordId** field.
* The Case DLO field **BusinessHoursId** maps to the Case DMO Object **CaseSupportWorkHoursId** field.
* The Case DLO field **CaseNumber** maps to the Case DMO Object **CaseNumber** field.
* The Case DLO field **ClosedDate** maps to the Case DMO Object **ClosedDateTime** field.
* The Case DLO field **Comments** maps to the Case DMO Object **CaseComments** field.
* The Case DLO field **ContactId** maps to the Case DMO Object **AccountContactId** field.
* The Case DLO field **ContactId** maps to the Case DMO Object **IndividualId** field.
* The Case DLO field **CreatedDate** maps to the Case DMO Object **CreatedDate** field.
* The Case DLO field **DataSource** maps to the Case DMO Object **DataSourceId** field.
* The Case DLO field **DataSourceObject** maps to the Case DMO Object **DataSourceObjectId** field.
* The Case DLO field **Description** maps to the Case DMO Object **Description** field.
* The Case DLO field **DescriptionRichText** maps to the Case DMO Object **DescriptionRichText** field.
* The Case DLO field **MilestoneStatus** maps to the Case DMO Object **MilestoneStatusText** field.
* The Case DLO field **Id** maps to the Case DMO Object **Id** field.
* The Case DLO field **IsClosed** maps to the Case DMO Object **IsClosed** field.
* The Case DLO field **IsClosedOnCreate** maps to the Case DMO Object **IsClosedOnCreate** field.
* The Case DLO field **IsEscalated** maps to the Case DMO Object **IsEscalated** field.
* The Case DLO field **LastModifiedDate** maps to the Case DMO Object **LastModifiedDate** field.
* The Case DLO field **Origin** maps to the Case DMO Object **CaseCreationChannelId** field.
* The Case DLO field **Origin** maps to the Case DMO Object **Origin** field.
* The Case DLO field **OwnerId** maps to the Case DMO Object **AssignedUserId** field.
* The Case DLO field **ParentId** maps to the Case DMO Object **ParentCaseId** field.
* The Case DLO field **Priority** maps to the Case DMO Object **CasePriorityId** field.
* The Case DLO field **ProductId** maps to the Case DMO Object **ProductId** field.
* The Case DLO field **Reason** maps to the Case DMO Object **CaseClosureReasonId** field.
* The Case DLO field **Reason** maps to the Case DMO Object **ReasonType** field.
* The Case DLO field **Status** maps to the Case DMO Object **CaseStatusId** field.
* The Case DLO field **Subject** maps to the Case DMO Object **Subject** field.
* The Case DLO field **SuppliedName** maps to the Case DMO Object **NameInterfaceField** field.
* The Case DLO field **Type** maps to the Case DMO Object **CaseTypeId** field.
* The Case DLO field **OwnerId** maps to the Case DMO Object **OwnerId** field.
* The Case DLO field **RecordTypeId** maps to the Case DMO Object **CaseCategoryId** field.