Salesforce Docs Portal

AgentWork DLO Mappings

The AgentWork object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for AgentWork

Mappings to the AgentWork DMO Object

The AgentWork DLO is mapped to the AgentWork DMO.

Mapping diagram for AgentWork DLO to AgentWork DMO

  • The AgentWork DLO field CloseDateTime maps to the AgentWork DMO Object CloseDateTime field.
  • The AgentWork DLO field PreferredUserId maps to the AgentWork DMO Object PreferredUserId field.
  • The AgentWork DLO field WorkItemId maps to the AgentWork DMO Object RelatedToId field.
  • The AgentWork DLO field RequestDateTime maps to the AgentWork DMO Object RequestDateTime field.
  • The AgentWork DLO field RoutingType maps to the AgentWork DMO Object AgentWorkRoutingType field.
  • The AgentWork DLO field HandleTime maps to the AgentWork DMO Object HandleTimeSeconds field.
  • The AgentWork DLO field SpeedToAnswer maps to the AgentWork DMO Object SpeedToAnswerSeconds field.
  • The AgentWork DLO field UserId maps to the AgentWork DMO Object UserId field.
  • The AgentWork DLO field DataSourceObject maps to the AgentWork DMO Object DataSourceObjectId field.
  • The AgentWork DLO field AcwExtensionCount maps to the AgentWork DMO Object AftConvWorkExtensionCount field.
  • The AgentWork DLO field AfterConversationActualTime maps to the AgentWork DMO Object AftConvWorkActualTime field.
  • The AgentWork DLO field Status maps to the AgentWork DMO Object AgentWorkStatus field.
  • The AgentWork DLO field AcceptDateTime maps to the AgentWork DMO Object AcceptDateTime field.
  • The AgentWork DLO field OriginalGroupId maps to the AgentWork DMO Object UserGroupId field.
  • The AgentWork DLO field ActiveTime maps to the AgentWork DMO Object ActiveTimeSeconds field.
  • The AgentWork DLO field RelatedToObject maps to the AgentWork DMO Object RelatedToObject field.
  • The AgentWork DLO field Name maps to the AgentWork DMO Object NameInterfaceField field.
  • The AgentWork DLO field DataSource maps to the AgentWork DMO Object DataSourceId field.
  • The AgentWork DLO field Id maps to the AgentWork DMO Object Id field.