---
schema_version: "1"
id: d78dc8f134bea6d929e70709a5c54b75d95f53bd8b695ca40cc1459eb3d8e1c1
title: AgentWork DLO Mappings
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/standard_mappings/c360dm-agentwork_dmo_mappings.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-agentwork_dmo_mappings.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: e7bdd957b3961a51ed28618bc07da7b0585ab8f4ead6947b78f7e49b4238d119
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# AgentWork DLO Mappings

The AgentWork object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

![Object Mapping Diagram for AgentWork](https://developer.salesforce.com/media/data-cloud-dmo-mapping/standard_mappings/AgentWork_obj_mappings_v3.svg '{"class": "image-lg"}')

## Mappings to the AgentWork DMO Object
The AgentWork DLO is mapped to the [AgentWork DMO](https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/std_dmos/c360dm-si-agentworkdmo-dmo.md).


![Mapping diagram for AgentWork DLO to AgentWork DMO](https://developer.salesforce.com/media/data-cloud-dmo-mapping/standard_mappings/AgentWork_to_AgentWorkDmo_def_v3.svg '{"class": "image-lg"}')
* The AgentWork DLO field **CloseDateTime** maps to the AgentWork DMO Object **CloseDateTime** field.
* The AgentWork DLO field **PreferredUserId** maps to the AgentWork DMO Object **PreferredUserId** field.
* The AgentWork DLO field **WorkItemId** maps to the AgentWork DMO Object **RelatedToId** field.
* The AgentWork DLO field **RequestDateTime** maps to the AgentWork DMO Object **RequestDateTime** field.
* The AgentWork DLO field **RoutingType** maps to the AgentWork DMO Object **AgentWorkRoutingType** field.
* The AgentWork DLO field **HandleTime** maps to the AgentWork DMO Object **HandleTimeSeconds** field.
* The AgentWork DLO field **SpeedToAnswer** maps to the AgentWork DMO Object **SpeedToAnswerSeconds** field.
* The AgentWork DLO field **UserId** maps to the AgentWork DMO Object **UserId** field.
* The AgentWork DLO field **DataSourceObject** maps to the AgentWork DMO Object **DataSourceObjectId** field.
* The AgentWork DLO field **AcwExtensionCount** maps to the AgentWork DMO Object **AftConvWorkExtensionCount** field.
* The AgentWork DLO field **AfterConversationActualTime** maps to the AgentWork DMO Object **AftConvWorkActualTime** field.
* The AgentWork DLO field **Status** maps to the AgentWork DMO Object **AgentWorkStatus** field.
* The AgentWork DLO field **AcceptDateTime** maps to the AgentWork DMO Object **AcceptDateTime** field.
* The AgentWork DLO field **OriginalGroupId** maps to the AgentWork DMO Object **UserGroupId** field.
* The AgentWork DLO field **ActiveTime** maps to the AgentWork DMO Object **ActiveTimeSeconds** field.
* The AgentWork DLO field **RelatedToObject** maps to the AgentWork DMO Object **RelatedToObject** field.
* The AgentWork DLO field **Name** maps to the AgentWork DMO Object **NameInterfaceField** field.
* The AgentWork DLO field **DataSource** maps to the AgentWork DMO Object **DataSourceId** field.
* The AgentWork DLO field **Id** maps to the AgentWork DMO Object **Id** field.