After a data stream is deployed, the Salesforce Digital Engagement data bundle automatically maps data from Service Cloud to data model objects (DMOs) in Data 360. VoiceCall enables voice communication over a telephone network that includes human-to-human conversations and audio messages delivered to individuals through the phone network.
DLO to DMO Mapping
These data mappings relate to the VoiceCall object included in the Salesforce CRM connector and how that data connects to DMOs.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| Call Accepted | CallAcceptDateTime__c |
dateTime | VoiceCall | Call Accepted DateTime | |
| Call Connected | CallConnectDateTime_c |
dateTime | VoiceCall | Call Connect DateTime | |
| Call Duration | CallDurationInSeconds_c |
number | VoiceCall | Call Duration In Seconds | |
| Call Ended | CallEndDateTime__c |
dateTime | VoiceCall | Call End DateTime | |
| Call Origin | CallOrigin__c |
text | VoiceCall | Call Origin Type | |
| Call Entered Queue | CallQueuedDateTime__c |
dateTime | VoiceCall | Call Queued DateTime | |
| Call Resolution | CallResolution__c |
text | VoiceCall | Call Resolution | |
| Call Started | CallStartDateTime__c |
dateTime | VoiceCall | Call Start DateTime | |
| Call Center ID | CallCenterId__c |
text | VoiceCall | Contact Center | |
| Conversation ID | ConversationId__c |
text | VoiceCall | Conversation | |
| Customer Hold Duration | CustomerHoldDuration__c |
number | VoiceCall | Customer Hold Duration In Seconds | |
| SfdcOrganizationId | SfdcOrganizationId__c |
text | VoiceCall | Data Source | |
| Description | Description_c |
text | VoiceCall | Description | |
| Disconnect Reason | DisconnectReason_c |
text | VoiceCall | Disconnect Reason | |
| Longest Hold Duration | LongestHoldDuration__c |
number | VoiceCall | Longest Hold Duration In Seconds | |
| Name | Name_c |
text | VoiceCall | Name | |
| Next Call ID | NextCallId_c |
text | VoiceCall | Next Voice Call | |
| Number Of Holds | NumberOfHolds_c |
number | VoiceCall | Number Of Holds | |
| Owner ID | OwnerId_c |
text | VoiceCall | Owner | |
| Previous Call ID | PreviousCallId__c |
text | VoiceCall | Previous Voice Call | |
| Queue Name | QueueName__c |
text | VoiceCall | Queue Name | |
| RelatedRecord ID | RelatedRecordId_c |
text | VoiceCall | Related To | |
| Vendor Call Key | VendorCallKey__c |
text | VoiceCall | Vendor Call Key | |
| Vendor Parent Call Key | VendorParentCallKey__c |
text | VoiceCall | Vendor Parent Call Key | |
| Price | Price__c |
number | VoiceCall | Voice Call Cost | |
| Voice Call ID | Id__c |
text | VoiceCall | Voice Call Engagement Id | Primary Key |
| Call Type | CallType_c |
text | VoiceCall | Voice Call Type | |
| Vendor Type | VendorType_c |
text | VoiceCall | Voice Call Vendor Type |