---
schema_version: "1"
id: 8fb3bae5d7c4e205f7fdcd9c829e5b04b91e356eb046a37269ab61423950f01e
title: "Salesforce CRM: VoiceCall Mappings"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-crm-voice-call.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-crm-voice-call.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: b19fee17ccb5df615f83792caada007617ec5ac43a8addbdae47bead4c283319
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: VoiceCall Mappings

After a data stream is deployed, the Salesforce Digital Engagement data bundle automatically maps data from Service Cloud to data model objects (DMOs) in Data 360. VoiceCall enables voice communication over a telephone network that includes human-to-human conversations and audio messages delivered to individuals through the phone network.

## DLO to DMO Mapping

These data mappings relate to the VoiceCall object included in the Salesforce CRM connector and how that data connects to DMOs.

| DLO Field              | DLO Field API Name        | DLO Field Data Type | DMO       | DMO Field Name                    | Additional Details |
| ---------------------- | ------------------------- | ------------------- | --------- | --------------------------------- | ------------------ |
| Call Accepted          | `CallAcceptDateTime__c`   | dateTime            | VoiceCall | Call Accepted DateTime            |                    |
| Call Connected         | `CallConnectDateTime_c`   | dateTime            | VoiceCall | Call Connect DateTime             |                    |
| Call Duration          | `CallDurationInSeconds_c` | number              | VoiceCall | Call Duration In Seconds          |                    |
| Call Ended             | `CallEndDateTime__c`      | dateTime            | VoiceCall | Call End DateTime                 |                    |
| Call Origin            | `CallOrigin__c`           | text                | VoiceCall | Call Origin Type                  |                    |
| Call Entered Queue     | `CallQueuedDateTime__c`   | dateTime            | VoiceCall | Call Queued DateTime              |                    |
| Call Resolution        | `CallResolution__c`       | text                | VoiceCall | Call Resolution                   |                    |
| Call Started           | `CallStartDateTime__c`    | dateTime            | VoiceCall | Call Start DateTime               |                    |
| Call Center ID         | `CallCenterId__c`         | text                | VoiceCall | Contact Center                    |                    |
| Conversation ID        | `ConversationId__c`       | text                | VoiceCall | Conversation                      |                    |
| Customer Hold Duration | `CustomerHoldDuration__c` | number              | VoiceCall | Customer Hold Duration In Seconds |                    |
| SfdcOrganizationId     | `SfdcOrganizationId__c`   | text                | VoiceCall | Data Source                       |                    |
| Description            | `Description_c`           | text                | VoiceCall | Description                       |                    |
| Disconnect Reason      | `DisconnectReason_c`      | text                | VoiceCall | Disconnect Reason                 |                    |
| Longest Hold Duration  | `LongestHoldDuration__c`  | number              | VoiceCall | Longest Hold Duration In Seconds  |                    |
| Name                   | `Name_c`                  | text                | VoiceCall | Name                              |                    |
| Next Call ID           | `NextCallId_c`            | text                | VoiceCall | Next Voice Call                   |                    |
| Number Of Holds        | `NumberOfHolds_c`         | number              | VoiceCall | Number Of Holds                   |                    |
| Owner ID               | `OwnerId_c`               | text                | VoiceCall | Owner                             |                    |
| Previous Call ID       | `PreviousCallId__c`       | text                | VoiceCall | Previous Voice Call               |                    |
| Queue Name             | `QueueName__c`            | text                | VoiceCall | Queue Name                        |                    |
| RelatedRecord ID       | `RelatedRecordId_c`       | text                | VoiceCall | Related To                        |                    |
| Vendor Call Key        | `VendorCallKey__c`        | text                | VoiceCall | Vendor Call Key                   |                    |
| Vendor Parent Call Key | `VendorParentCallKey__c`  | text                | VoiceCall | Vendor Parent Call Key            |                    |
| Price                  | `Price__c`                | number              | VoiceCall | Voice Call Cost                   |                    |
| Voice Call ID          | `Id__c`                   | text                | VoiceCall | Voice Call Engagement Id          | Primary Key        |
| Call Type              | `CallType_c`              | text                | VoiceCall | Voice Call Type                   |                    |
| Vendor Type            | `VendorType_c`            | text                | VoiceCall | Voice Call Vendor Type            |                    |