After a data stream is deployed, the Salesforce Digital Engagement data bundle automatically maps data from Service Cloud to data model objects (DMOs) in Data 360. MessagingSession maintains the session for text-based communication between people on the internet, which may include graphics but doesn't involve voice calls.
DLO to DMO Mapping
These data mappings relate to the MessagingSession object included in the Salesforce CRM connector and how that data connects to DMOs.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| Accept Time | AcceptTime_c |
dateTime | MessagingSession | Accepted Date Time | |
| Conversation ID | ConversationId_c |
text | MessagingSession | Conversation | |
| Messaging Channel ID | MessagingChannelId_c |
text | MessagingSession | Engagement Channel | |
| Intent | ChannelIntent_c |
text | MessagingSession | Engagement Channel Intent | |
| Channel Type | ChannelType_c |
text | MessagingSession | Engagement Channel Type | |
| Last Referenced Date | LastReferencedDate_c |
dateTime | MessagingSession | Last Referenced DateTime | |
| Last Viewed Date | LastViewedDate_c |
dateTime | MessagingSession | Last Viewed DateTime | |
| End Time | EndTime_c |
dateTime | MessagingSession | Messaging Session End Time | |
| Messaging Session ID | Id__c |
text | MessagingSession | Messaging Session ID | Primary Key |
| Start Time | StartTime__c |
dateTime | MessagingSession | Messaging Session Start Time | |
| Status | Status__c |
text | MessagingSession | Messaging Session Status | |
| Origin | Origin_c |
text | MessagingSession | Origin | |
| Owner ID | OwnerId__c |
text | MessagingSession | Owner | |
| Preview Details | PreviewDetails__c |
text | MessagingSession | Preview Details |