---
schema_version: "1"
id: e4fb8cf79dfa46571b79030a805aaee436c518df3da3cd27fbb44ba4a04eb152
title: "Salesforce CRM: Messaging Session Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-crm-messaging-session.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-crm-messaging-session.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 95b8de493add3e0dc0402af56f9106f70b4b6259bd1fd8abaf4a689a7048af6b
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: Messaging Session Mapping

After a data stream is deployed, the Salesforce Digital Engagement data bundle automatically maps data from Service Cloud to data model objects (DMOs) in Data 360. MessagingSession maintains the session for text-based communication between people on the internet, which may include graphics but doesn't involve voice calls.

## DLO to DMO Mapping

These data mappings relate to the MessagingSession object included in the Salesforce CRM connector and how that data connects to DMOs.

| DLO Field            | DLO Field API Name     | DLO Field Data Type | DMO              | DMO Field Name               | Additional Details |
| -------------------- | ---------------------- | ------------------- | ---------------- | ---------------------------- | ------------------ |
| Accept Time          | `AcceptTime_c`         | dateTime            | MessagingSession | Accepted Date Time           |                    |
| Conversation ID      | `ConversationId_c`     | text                | MessagingSession | Conversation                 |                    |
| Messaging Channel ID | `MessagingChannelId_c` | text                | MessagingSession | Engagement Channel           |                    |
| Intent               | `ChannelIntent_c`      | text                | MessagingSession | Engagement Channel Intent    |                    |
| Channel Type         | `ChannelType_c`        | text                | MessagingSession | Engagement Channel Type      |                    |
| Last Referenced Date | `LastReferencedDate_c` | dateTime            | MessagingSession | Last Referenced DateTime     |                    |
| Last Viewed Date     | `LastViewedDate_c`     | dateTime            | MessagingSession | Last Viewed DateTime         |                    |
| End Time             | `EndTime_c`            | dateTime            | MessagingSession | Messaging Session End Time   |                    |
| Messaging Session ID | `Id__c`                | text                | MessagingSession | Messaging Session ID         | Primary Key        |
| Start Time           | `StartTime__c`         | dateTime            | MessagingSession | Messaging Session Start Time |                    |
| Status               | `Status__c`            | text                | MessagingSession | Messaging Session Status     |                    |
| Origin               | `Origin_c`             | text                | MessagingSession | Origin                       |                    |
| Owner ID             | `OwnerId__c`           | text                | MessagingSession | Owner                        |                    |
| Preview Details      | `PreviewDetails__c`    | text                | MessagingSession | Preview Details              |                    |