These data mappings are for the Knowledge_kav DLO found in the Knowledge bundle of the Salesforce CRM Connector for Data 360.
Usage and Data Bundle
Bundle: This bundle is used for Service Intelligence visualizations of knowledge article metrics.
- Knowledge: Used with Service Intelligence
DLO to DMO Mapping
These data mappings relate to the Knowledge_kav object included in the Salesforce CRM connector and how that data connects to DMOs.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| Article Number | ArticleNumber__c |
text | Knowledge Article Version | Article Number | |
| Article Primary Language | ArticleMasterLanguage__c |
text | Knowledge Article Version | Primary Language | |
| Created By Id | CreatedById__c |
text | Knowledge Article Version | Created By | |
| Created Date | CreatedDate__c |
dateTime | Knowledge Article Version | Created Date | |
| First Published Date | FirstPublishedDate__c |
dateTime | Knowledge Article Version | First Published Date Time | |
| Is Latest Version | IsLastestVersion__c |
text | Knowledge Article Version | Is Latest Version | |
| Knowledge Article ID | KnowledgeArticleId__c |
text | Knowledge Article Version | Knowledge Article | |
| Knowledge Article Version ID | Id__c |
text | Knowledge Article Version | Knowledge Article Version Id | Primary Key |
| Language | Language__c |
text | Knowledge Article Version | Language | |
| Last Modified Date | LastModifiedDate__c |
dateTime | Knowledge Article Version | Last Modified Date | |
| Next Review Date | NextReviewDate__c |
dateTime | Knowledge Article Version | Next Review DateTime | |
| Publication Status | PublishStatus__c |
text | Knowledge Article Version | Knowledge Publication Status Id | |
| Summary | Summary__c |
text | Knowledge Article Version | Description | |
| Title | Title__c |
text | Knowledge Article Version | Name | |
| URL Name | UrlName__c |
text | Knowledge Article Version | URL | |
| Version Number | VersionNumber__c |
number | Knowledge Article Version | Version Number | |
| Visible In Internal App | IsVisibleInApp__c |
text | Knowledge Article Version | Visible In Internal App | |
| Visible In Public Knowledge Base | IsVisibleInPkb__c |
text | Knowledge Article Version | Visible In Public Knowledge Base | |
| Visible to Customer | IsVisibleInCsp__c |
text | Knowledge Article Version | Visible to Customer | |
| Visible to Partner | IsVisibleInPrm__c |
text | Knowledge Article Version | Visible to Partner |