These data mappings are for the SurveyResponse DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.
Usage and Data Bundle
These mappings are used to power Service Intelligence visualizations of contact center performance metrics.
Bundle:
- Service Cloud
DLO to DMO Mapping
These data mappings relate to the Survey Response object included in the Salesforce CRM connector and how that data connects to DMOs.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| Created Date | CreatedDate__c |
dateTime | Survey Response | Created Date | |
| Last Modified Date | LastModifiedDate__c |
dateTime | Survey Response | Last Modified Date | |
| Response Completion Date and Time | CompletionDateTime__c |
dateTime | Survey Response | Completion Date | |
| Response Name | Name__c |
text | Survey Response | Name | |
| Response Status | Status__c |
text | Survey Response | Survey Response Status | |
| Response Submitter ID | SubmitterId__c |
text | Survey Response | Submitter | |
| Survey Invitation ID | InvitationId__c |
text | Survey Response | Survey Invitation | |
| Survey Response ID | Id__c |
text | Survey Response | Survey Response ID | Primary Key |
| Survey Version ID | SurveyVersionId__c |
text | Survey Response | Survey Version |