These data mappings are for the EmailMessage DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.
Usage and Data Bundle
These mappings are used to power Service Intelligence visualizations of contact center performance metrics.
Bundle:
- Service Cloud
DLO to DMO Mapping
These data mappings relate to the Email Message object used with the CRM connector. You can add or customize the data mappings.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field | Additional Details |
|---|---|---|---|---|---|
| Case ID | ParentId__c |
text | Email Message | Case | |
| Created By ID | CreatedById__c |
text | Email Message | Created By | |
| Created Date | CreatedDate__c |
dateTime | Email Message | Created Date | |
| Email Message ID | Id__c |
text | Email Message | Email Message ID | Primary Key |
| Email Message Name | Name__c |
text | Email Message | Name | |
| Headers | Headers__c |
text | Email Message | Email Header | |
| Is Incoming | Incoming__c |
text | Email Message | Is Incoming | |
| Is Private Draft | IsPrivateDraft__c |
text | Email Message | Is Private Draft | |
| Last Modified By ID | LastModifiedById__c |
text | Email Message | Last Modified By | |
| Last Modified Date | LastModifiedDate__c |
dateTime | Email Message | Last Modified Date | |
| Message Date | MessageDate__c |
dateTime | Email Message | Message Date |