---
schema_version: "1"
id: 18db955c04f75384f54f9efdbb350d31a9ed34cb0b0bf6f9663a02514c63b567
title: "Salesforce CRM: Email Message Mapping"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-cloud-email-message.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-cloud-email-message.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 6b5d3b253cdc69b0b3b9f1f9e49072fb0445e4ff9e3dfa72b3f537c5f9bccf8b
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: Email Message Mapping

These data mappings are for the EmailMessage DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

- Service Cloud

## DLO to DMO Mapping

These data mappings relate to the Email Message object used with the CRM connector. You can add or customize the data mappings.

| DLO Field           | DLO Field API Name    | DLO Field Data Type | DMO           | DMO Field          | Additional Details |
| ------------------- | --------------------- | ------------------- | ------------- | ------------------ | ------------------ |
| Case ID             | `ParentId__c`         | text                | Email Message | Case               |                    |
| Created By ID       | `CreatedById__c`      | text                | Email Message | Created By         |                    |
| Created Date        | `CreatedDate__c`      | dateTime            | Email Message | Created Date       |                    |
| Email Message ID    | `Id__c`               | text                | Email Message | Email Message ID   | Primary Key        |
| Email Message Name  | `Name__c`             | text                | Email Message | Name               |                    |
| Headers             | `Headers__c`          | text                | Email Message | Email Header       |                    |
| Is Incoming         | `Incoming__c`         | text                | Email Message | Is Incoming        |                    |
| Is Private Draft    | `IsPrivateDraft__c`   | text                | Email Message | Is Private Draft   |                    |
| Last Modified By ID | `LastModifiedById__c` | text                | Email Message | Last Modified By   |                    |
| Last Modified Date  | `LastModifiedDate__c` | dateTime            | Email Message | Last Modified Date |                    |
| Message Date        | `MessageDate__c`      | dateTime            | Email Message | Message Date       |                    |