These data mappings are for the BusinessHours DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.
Usage and Data Bundle
These mappings are used to power Service Intelligence visualizations of contact center performance metrics.
Bundle:
- Service Cloud
DLO to DMO Mapping
These data mappings relate to the Business Hours object included in the Salesforce CRM connector and how that data connects to DMOs.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | Additional Details |
|---|---|---|---|---|---|
| Active | IsActive__c |
text | Operating Hours | Is Active | |
| Business Hours ID | Id__c |
text | Operating Hours | Operating Hours ID | Primary Key |
| Business Hours Name | Name__c |
text | Operating Hours | Name | |
| Default Business Hours | IsDefault__c |
text | Operating Hours | Is Default | |
| Friday End | FridayEndTime__c |
text | Operating Hours | Friday End Time | |
| Friday Start | FridayStartTime__c |
text | Operating Hours | Friday Start Time | |
| Monday End | MondayEndTime__c |
text | Operating Hours | Monday End Time | |
| Monday Start | MondayStartTime__c |
text | Operating Hours | Monday Start Time | |
| Saturday End | SaturdayEndTime__c |
text | Operating Hours | Saturday End Time | |
| Saturday Start | SaturdayStartTime__c |
text | Operating Hours | Saturday Start Time | |
| Sunday End | SundayEndTime__c |
text | Operating Hours | Sunday End Time | |
| Sunday Start | SundayStartTime__c |
text | Operating Hours | Sunday Start Time | |
| Thursday End | ThursdayEndTime__c |
text | Operating Hours | Thursday End Time | |
| Thursday Start | ThursdayStartTime__c |
text | Operating Hours | Thursday Start Time | |
| TimeZoneSidKey | TimeZoneSidKey__c |
text | Operating Hours | Time Zone | |
| Tuesday End | TuesdayEndTime__c |
text | Operating Hours | Tuesday End Time | |
| Tuesday Start | TuesdayStartTime__c |
text | Operating Hours | Tuesday Start Time | |
| Wednesday End | WednesdayEndTime__c |
text | Operating Hours | Wednesday End Time | |
| Wednesday Start | WednesdayStartTime__c |
text | Operating Hours | Wednesday Start Time |