---
schema_version: "1"
id: 8ebda18303338cc53c69ad0d8426c2226d1dae8717db7429351cfd96b3f85b74
title: "Salesforce CRM: Business Hours"
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/mappings/c360dm-cloud-business-hours.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-cloud-business-hours.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 7c8135e97d44f6ab3813b70c0b051adf739b265ac1f9a4ce58ee8cde9bdda213
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Salesforce CRM: Business Hours

These data mappings are for the BusinessHours DLO found in the Services bundle of the Salesforce CRM Connector for Data 360.

## Usage and Data Bundle

These mappings are used to power Service Intelligence visualizations of contact center performance metrics.

Bundle:

- Service Cloud

## DLO to DMO Mapping

These data mappings relate to the Business Hours object included in the Salesforce CRM connector and how that data connects to DMOs.

| DLO Field              | DLO Field API Name      | DLO Field Data Type | DMO             | DMO Field Name       | Additional Details |
| ---------------------- | ----------------------- | ------------------- | --------------- | -------------------- | ------------------ |
| Active                 | `IsActive__c`           | text                | Operating Hours | Is Active            |                    |
| Business Hours ID      | `Id__c`                 | text                | Operating Hours | Operating Hours ID   | Primary Key        |
| Business Hours Name    | `Name__c`               | text                | Operating Hours | Name                 |                    |
| Default Business Hours | `IsDefault__c`          | text                | Operating Hours | Is Default           |                    |
| Friday End             | `FridayEndTime__c`      | text                | Operating Hours | Friday End Time      |                    |
| Friday Start           | `FridayStartTime__c`    | text                | Operating Hours | Friday Start Time    |                    |
| Monday End             | `MondayEndTime__c`      | text                | Operating Hours | Monday End Time      |                    |
| Monday Start           | `MondayStartTime__c`    | text                | Operating Hours | Monday Start Time    |                    |
| Saturday End           | `SaturdayEndTime__c`    | text                | Operating Hours | Saturday End Time    |                    |
| Saturday Start         | `SaturdayStartTime__c`  | text                | Operating Hours | Saturday Start Time  |                    |
| Sunday End             | `SundayEndTime__c`      | text                | Operating Hours | Sunday End Time      |                    |
| Sunday Start           | `SundayStartTime__c`    | text                | Operating Hours | Sunday Start Time    |                    |
| Thursday End           | `ThursdayEndTime__c`    | text                | Operating Hours | Thursday End Time    |                    |
| Thursday Start         | `ThursdayStartTime__c`  | text                | Operating Hours | Thursday Start Time  |                    |
| TimeZoneSidKey         | `TimeZoneSidKey__c`     | text                | Operating Hours | Time Zone            |                    |
| Tuesday End            | `TuesdayEndTime__c`     | text                | Operating Hours | Tuesday End Time     |                    |
| Tuesday Start          | `TuesdayStartTime__c`   | text                | Operating Hours | Tuesday Start Time   |                    |
| Wednesday End          | `WednesdayEndTime__c`   | text                | Operating Hours | Wednesday End Time   |                    |
| Wednesday Start        | `WednesdayStartTime__c` | text                | Operating Hours | Wednesday Start Time |                    |