The Service Presence Status DMO represents a status that can be assigned to a service channel, such as available for leads, out for lunch, or busy.
Object API Name
ssot__ServicePresenceStatus__dlm
Category
Other
Primary Subject Area
Primary Key
Agent Work Status Id (ssot__Id__c)
Relationships
| Object | Field | Cardinality | Related Object | Related Field |
|---|---|---|---|---|
| Agent Service Presence | Service Presence Status | Many To One: N:1 | Service Presence Status | Agent Work Status Id |
All Fields
| Field Name | Field API Name | Description | Data Type |
|---|---|---|---|
| Agent Work Status Id | ssot__Id__c |
A unique ID used as the primary key for the service presence status DMO. | text |
| Data Source | ssot__DataSourceId__c |
A reference ID for the logical name for a system that is the source of records identified by external record ID. | text |
| Data Source Object | ssot__DataSourceObjectId__c |
A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | text |
| Description | ssot__Description__c |
The service presence status description. | text |
| Internal Organization | ssot__InternalOrganizationId__c |
A reference ID to the business unit or other internal organization that owns the service presence status. | text |
| Name | ssot__Name__c |
The name of the service presence status. | text |