---
schema_version: "1"
id: f12d14f6a22385fd5bd1edc5458deadcea56a01f09caa10a00bfd4371b78079f
title: Service Presence Status DMO
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/dmos/c360dm-service-presence-status-dmo.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-service-presence-status-dmo.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 7a684e2312bd966c6b7e5b478c055165abf75359e251f5fc0f88d7355517a5ed
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Service Presence Status DMO

The Service Presence Status DMO represents a status that can be assigned to a service channel, such as available for leads, out for lunch, or busy.

## Object API Name

`ssot__ServicePresenceStatus__dlm`

## Category

Other

## Primary Subject Area

## Primary Key

Agent Work Status Id (`ssot__Id__c`)

## Relationships

| Object                 | Field                   | Cardinality      | Related Object          | Related Field        |
| ---------------------- | ----------------------- | ---------------- | ----------------------- | -------------------- |
| Agent Service Presence | Service Presence Status | Many To One: N:1 | Service Presence Status | Agent Work Status Id |

## All Fields

| Field Name            | Field API Name                    | Description                                                                                                                                                           | Data Type |
| --------------------- | --------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------- |
| Agent Work Status Id  | `ssot__Id__c`                     | A unique ID used as the primary key for the service presence status DMO.                                                                                              | text      |
| Data Source           | `ssot__DataSourceId__c`           | A reference ID for the logical name for a system that is the source of records identified by external record ID.                                                      | text      |
| Data Source Object    | `ssot__DataSourceObjectId__c`     | A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | text      |
| Description           | `ssot__Description__c`            | The service presence status description.                                                                                                                              | text      |
| Internal Organization | `ssot__InternalOrganizationId__c` | A reference ID to the business unit or other internal organization that owns the service presence status.                                                             | text      |
| Name                  | `ssot__Name__c`                   | The name of the service presence status.                                                                                                                              | text      |