The Engagement Analysis Text DMO represents a part of an engagement session being analyzed, such as a set of chat messages between an agent and customer.
Object API Name
ssot__EngagementAnalysisText_dlm
Category
Engagement
Primary Subject Area
Text Insight
Primary Key
Engagement Analysis Text Id (ssot__Id__c)
Relationships
| Object | Field | Cardinality | Related Object | Related Field |
|---|---|---|---|---|
| Engagement Analysis Text | Engagement Analysis Text Session | Many To One: N:1 | Engagement Analysis Text Session | Engagement Analysis Text Session Id |
| Engagement Analysis Text Direct Feedback | Engagement Analysis Text Id | Many To One: N:1 | Engagement Analysis Text | Engagement Analysis Text Id |
| Engagement Analysis Text Participant | Engagement Analysis Text Id | Many To One: N:1 | Engagement Analysis Text | Engagement Analysis Text Id |
All Fields
| Field Name | Field API Name | Description | Data Type |
|---|---|---|---|
| Data Source | ssot__DataSourceId__c |
A reference ID for the logical name for a system that is the source of records identified by external record ID. | text |
| Data Source Object | ssot__DataSourceObjectId__c |
A reference ID for the logical name of the object where this record came from, whether that is the name of a cloud storage file or another connector’s external object. | text |
| Engagement Analysis Payload | ssot__EngagementAnalysisPayloadText__c |
The content of the engagement. | text |
| Engagement Analysis Text End Date Time | ssot__EngagementAnalysisTextEndDateTime__c |
The date and time when the specific engagement in the session ends. | dateTime |
| Engagement Analysis Text Id | ssot__Id__c |
The identifier of the engagement analysis text record. | text |
| Engagement Analysis Text Session | ssot__EngagementAnalysisTextSessionId__c |
The identifier of the engagement analysis text session. | text |
| Engagement Analysis Text Start Date Time | ssot__EngagementAnalysisTextStartDateTime__c |
The date and time when the specific engagement in the session starts. | dateTime |
| Engagement Channel Source Type | ssot__EngagementChannelSourceType__c |
The type of engagement channel source. | text |
| Insights Extraction Status | ssot__InsightsExtractionStatus__c |
The status of the content that's processed to get insights. | text |
| Internal Organization | ssot__InternalOrganizationId__c |
A reference ID to the business unit or other internal organization that owns the data record. | text |